I am currently at this property. We are relocating to the area for a new job, while we await taking possession of our new home. I have been here a little over 24 hours, and I have called twice to alert staff that one flat screen had no picture, and the other one had problems with the signal breaking up, and missing channels. Also, the sink in the bathroom area did not drain properly. Two of these problems were addressed, but the other continues. The person I spoke to this evening stated the maintenance man had gone home, and nothing could be done until tomorrow.
I am a Marriott loyalty member, and it was clear that the person who checked us in never checked my preferences. I was given a room that was not feather-free, with no extra pillows, and was discouraged from taking my preferred lower floor "it can be noisier from groups - it's quieter on the third floor". Why in the world should I bother sharing these with Marriott, if their front-line people don't even check this information when assigning rooms at check-in?
I don't feel like a valued customer. This is a shame, because for the most part, the Marriott brand has been a much better experience. I am willing to give it another day, but then we will no doubt be looking for alternate accommodations.
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- Also Known As:
- Fort Wayne Residence Inn