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“hamptons” 5 of 5 stars
Review of Hampton Inn Dupont Road

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Hampton Inn Dupont Road
Ranked #9 of 49 Hotels in Fort Wayne
Certificate of Excellence
ft wayne, United States
1 review
“hamptons”
5 of 5 stars Reviewed July 22, 2014

I only stay at the Hamptons the beds are the bed the rooms are always so clean and fresh Im now honors member thanks to Hamptons the location seem to always work for me. there quiet down the halls not alot of trouble in the hotel seems like everyone is respectful of each other

  • Stayed July 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hampton

Helpful?
Thank Jeffrey Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dtolson12, General Manager at Hampton Inn Dupont Road, responded to this review, July 28, 2014
Jeffery,

Welcome to HHonors. We are glad to hear you enjoyed your stay at the Hampton Inn Fort Wayne Dupont Road. We look forward to your return to our property the next time to come to Fort Wayne. We will pass along your wonderful words of encouragement to our staff. Thank you.

Sincerely,
Desirée Tolson
General Manager
Hampton Inn Fort Wayne Dupont Road
260.483.3999
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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247 reviews from our community

Traveler rating
    138
    72
    15
    17
    5
See reviews for
116
36
10
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Stevensville, Michigan
2 reviews
2 of 5 stars Reviewed July 17, 2014

Chintzy towels, smoke smell comes (from outside?) into room, room is messy, towels aren't replaced. I have stayed here for about 3 weeks over the past year or so. Not coming back. I have stayed at Hampton Inns all over the country and am embarrassed that the only disappointing one has been this one in my former home town of many years, Fort Wayne.

  • Stayed July 2014, traveled on business
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
Helpful?
Thank Kris D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dtolson12, General Manager at Hampton Inn Dupont Road, responded to this review, July 28, 2014
Krissy and Kris,

Thank you for your feedback. I would like to apologize on behalf of the Staff at the Hampton Inn Fort Wayne Dupont Road for the experience you had while visiting our hotel. It is not in our common practice to not replace towels in our guest rooms. I have addressed this issue as well as the additional issues you noted with my housekeeping supervisor. We would like for you to give us another chance to prove to you the Hampton Inn Fort Wayne Dupont Road is worthy of your next visit.

Thank you for your committment to Hampton Inn.

Sincerely,
Desirée Tolson
General Manager
Hampton Inn Fort Wayne Dupont Road
260.483.3999
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Des Moines, United States
1 review
2 of 5 stars Reviewed July 6, 2014

Not clean, no service. Find a different place to stay, there are plenty of other options in the area. Mold in shower, carpets dirty. Front desk person could not give directions to a hotel, could not even answer questions about the hotel he was working at, or the local area!

  • Stayed June 2014, traveled solo
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Review collected in partnership with Hampton

Helpful?
Thank Virginia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dtolson12, General Manager at Hampton Inn Dupont Road, responded to this review, July 28, 2014
Dear Virginia,

I am sorry to hear your stay with us at the Hampton Inn Fort Wayne - Dupont Road was unpleasant. I have addressed with our staff how to search for directions in the event they do not know off hand. I have also informed our staff how to ensure our guests are being treated with the best the Hampton Inn has to offer. Again, I am truely sorry about your exprience with us and hope you give us a change in the future as we are under new management now. Thank you.

Sincerely,
Desirée Tolson
General Manager
Hampton Inn Fort Wayne Dupont Road
260.483.3999
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Germantown, Maryland
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 3, 2014

We were "just passing through" Fort Wayne, including a quick visit with relatives, who suggested the Hampton Inn as one of several choices near them. The hotel is right off the interstate and located within walking distance of a couple of restaurants. The staff was friendly enough during check-in. The shower in our handicapped accessible room was well equipped. The breakfast was fine, but undistinguished from several others we had during our trip. I did not do a thorough price compararison or try to negotiate, but the price seemed consistent with the other nearby mid-range lodging choices. Overall I would consider this a fairly typical (positive) Hampton Inn experience.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Susan_and_Mike93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dtolson12, General Manager at Hampton Inn Dupont Road, responded to this review, July 28, 2014
Dear Susan and Mike,

Thank you for choosing the Hampton Inn Fort Wayne Dupont Road. We greatly appreicate your friends and family suggesting our hotel over our competitors. We are looking for new ideas to improve upon our breakfast to help set up apart from other hotels. If you have any suggestions as to what can help us shine, please let us know. Your input is greatly appreciated. Again, thank you for your feedback.

Sincerely,
Desirée Tolson
General Manager
Hampton Inn Fort Wayne Dupont Road
260.483.3999
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
China, United States
1 review
3 of 5 stars Reviewed June 28, 2014

The bed was comfortable but my wife & I couldn't get over the smoke smell in the room. The staff brought us spray but that did not even come close to making it easy to sleep. Complimentary breakfast was marginal at best. Only one item, eggs were appetising

  • Stayed June 2014, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Hampton

Helpful?
Thank Jerome W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dtolson12, General Manager at Hampton Inn Dupont Road, responded to this review, July 28, 2014
Dear Jerome,

Thank you for your feedback for your stay at the Hampton Inn Fort Wayne - Dupont Road. I apologize that you didn't enjoy our breakfast options. We are always looking for suggestions on our breakfast. If you have any ideas you would like to share with us to help make our breakfast shine, we would greatly appreciate your feedback. Thank you again for choosing the Hampton Inn.

Sincerely,
Desirée Tolson
General Manager
Hampton Inn Fort Wayne Dupont Road
260.483.3999
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Louis
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed June 24, 2014

I have most commonly stayed at another property owned by the same company, but decided to try this one as it was closer to my offices north of Fort Wayne. Since this was a business trip, I needed to iron shirts after my flight. The ironing board in my room made it impossible to iron anything flat. The helpful staff brought me a replacement on my second night, but it was damaged (had been severely bent and partially pounded back into shape) and just as bad as the first. I gave up and accepted that I would be going to my business appointments looking like I slept in my dress shirts. The Air Conditioning barely worked so I slept on top of the bed or just under a sheet. When I complained at the front desk about the A/C, another guest said I was lucky, since hers would not work at all. The weather was stormy and the dampness seemed to get into all my clothes. The first breakfast on Monday featured stone cold ham slices as tough as shoe leather and cold scrambled eggs. The breakfast improved later in the week somewhat, but was probably the cheapest, most limited offering I have seen in a Hampton. There is no yogurt, which is very unusual. I had to use a wet bath towel to clean up around the base of the toilet. (I will spare readers the details) I doubt that the bathroom floor has been wet mopped since the building opened. I have used Hamptons all over the United States due to the travel requirements of my job. This hotel has some real problems probably stemming from cost cutting on equipment and poor maintenance. On the plus side, this is an attractive and modern property with a good location for the North side of Ft. Wayne. The bathroom is spacious and has nice hardware. (The handle on the shower faucet was on the verge of falling off in my hand, but that is just poor maintenance.) The TV is a nice flat screen on a swivel for viewing from different areas of your room. Channel selection was very good (58 channels), with more High Def Channels than usual at Hamptons and the reception was perfect. The bed and pillows were great. The staff will do anything they can to try to make up for your bad experiences. The fitness room apparently has no air conditioning at all. The heat is stifling (and it was not hot outside), but this could be a plus if you like to work out in a hot environment for extra weight loss.

  • Stayed June 2014, traveled on business
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank wpercef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dtolson12, General Manager at Hampton Inn Dupont Road, responded to this review, July 28, 2014
Dear Valued Guest,

I appreciate your feedback regarding the Hampton Inn Fort Wayne Dupont Road. I am regretful to hear your stay was less than plesant. I apologize for the maintenance and housekeeping issues you had during your stay. If you would like to discuss these issues further, please do not hesitate to contact me directly. Again, I thank you for your feedback, and hope you give us another chance when you are back in Fort Wayne.

Sincerely,
Desirée Tolson
General Manager
Hampton Inn Fort Wayne Dupont Road
260.483.3999
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grosse Pointe Park, United States
1 review
4 of 5 stars Reviewed June 24, 2014

Staff was nice, rooms okay but closet door broken and hallway carpets dingy. The hotel staff would not work with me at all on the rates even though we had 4 rooms for 2 days. Almost asked the wedding party to move to another hotel. Rates were lower for other facilities with higher quality rating.

  • Stayed June 2014, traveled with family
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Hampton

Helpful?
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dtolson12, General Manager at Hampton Inn Dupont Road, responded to this review, July 28, 2014
Dear David,

Thank you for your feedback regarding your stay at the Hampton Inn Fort Wayne - Dupont Road. I apologize for the maintenance issues that occured during your visit. We have addressed the issue of the closet door with our maintenance team and our new manager on staff. We again thank you for your stay with us and hope to see you again during your next trip to Fort Wayne.

Sincerely,
Desirée Tolson
General Manager
Hampton Inn Fort Wayne Dupont Road
260.483.3999
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Dupont Road

Property: Hampton Inn Dupont Road
Address: 3520 E Dupont Rd, Fort Wayne, IN 46825-2412
Phone Number:
Location: United States > Indiana > Fort Wayne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Fort Wayne
#8 Family Hotel in Fort Wayne
#15 Business Hotel in Fort Wayne
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Dupont Road 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
We are the newest property in up and coming northern Fort Wayne having opened in April of 2011. We are within seconds of I-69 and the new Parkview Regional Medical Center (PRMC). We have had a recent significant upgrade to our internet bandwidth to facilitate the upsurge in high bandwidth need. The property has numerous restaurants and a fantastic theater, serving some of the best gourmet popcorn varieties, within walking distance. Come for a visit and let us WOW you with a warm and friendly staff that will make your stay a fantastic one. ... more   less 
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Also Known As:
Hampton Inn Ft Wayne/Dupont Road Hotel Fort Wayne

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