First the good: The room had no odor, was clean, pleasant and well-appointed. The staff was friendly. Very nice large inside and outside pools. The heating and air were vented with a wall thermostat, like in a house, which made it easy to keep the room temp controlled. There was a mini-fridge for our perishables. Roomy with an easy chair and a table with 2 chairs as well as a desk. The first floor rooms had easy access from the outside as well as a door to the interior hall. Unlike some other reviews, the linens were clean and fresh and everything worked. All the staff seemed to be Americans, maybe I just missed the manager that other reviews mentioned.
Now the not-so-good:This is an old hotel that was around long before the no smoking law went into affect in Indiana. Because of that, when I laid face down on the bed, I could smell the old cigarette smoke in the mattress. There was paint off one of the walls - seemed very odd the room had not been repainted. The otherwise new-looking shower curtain had slits in it where the seams were. There were two telephones - one had no cord.
We checked in around 1:00 in the morning after calling hotels.com to make our reservation. The night clerk had no record of it and, in fact, said he never gets any record of it. Thankfully, he took my word for the room rate they quoted us. He told us we couldn't get in the room via the outside door with the key, but we could get in from the hallway and then unlock the door to the outside. What he didn't tell us is that the key worked to the outside door--we just couldn't use it the first time because of the deadbolt, so the whole trip we took the long way through the hotel to our room.
The maid knocked on the door around 9:30 the first morning after we didn't get to bed until after 1:00. I hollered "not now" from the bed. Later we found a bag of clean towels hanging on our door but she never came back to clean the room.
The hotel advertises free breakfast on the website, but don't be fooled. The coupon you have to get from the front desk every morning is only good for $4 off your breakfast. It bought one bowl of fruit, and we had to pay for our beverage.
Now the really bad: Our door to the interior hall didn't close enought to lock if you weren't really, really careful about it. No one told us this, even though we found out later they were aware of it. The first day there we came back and found it was not locked. The second day we had it shut tight and exited by way of the outside door. That evening we found the door from our room to the hallway was once again not locked, this time by the maid. Thankfully, nothing had been stolen. We feel there is no excuse for this lack of security. This is why I gave the room a poor rating.
One more really bad: This may not have been the hotel's fault, but it was the most aggravating thing about the stay. It took 3 calls to the front desk between 10:30 and 11:30 the 3rd and last night to get some peace and quiet. There were a lot of people partying just outside our room. I feel like we paid for a good night's sleep, and we are fairly early to bed people. There is no reason this was allowed to go on for so long. Security should have come back by to be sure they had really stopped after his first time there. Instead, I had to keep calling the desk. This is why I marked poor for the sleep quality. Other guests may not have this issue.
After all this, I really wonder how they got a 4 star trip advisor rating that they have haning in their lobby.
- Official Description (provided by the hotel):
- Red Roof Inn Fort Wayne has become known for comfort, value, and the friendly attention of a welcoming staff that cares. Located near all the favorite attractions and activities in the city of Fort Wayne, Indiana with an ideal location for leisure or business guests. The Red Roof Inn Fort Wayne is close to the largest genealogy department at the Allen County Library; take in a musical at the Embassy Theater; tour the Botanical Conservatory or shop the latest fashions at Glenbrook Mall. All are within a ten minute drive from the hotel! Red Roof Inn Fort Wayne offers free WiFi, flat screen TVs, cable TV with movie channels including HBO. Complimentary coffee at the front desk, free local calls, and government rates. This location also offers coin laundry, interior corridors, and ADA accessible rooms. All rooms offer in-room coffee, microwave & refrigerator, hairdryer, iron & ironing board. ... more less
- Reservation Options:
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