Never had a quibble with Belterra -- until now. The room was nice, the marble baths are wonderful. But, If you are a gambler, they don't much value your business. The comp structure sucks.
Two of us gambled 14 hours over two days and earned -- drum roll, please -- $8 in comps for all that action. We charged a couple of meals to our room during our two-night stay and, upon checking out, asked if they could comp a meal. The desk clerk checked via phone and then informed us that no, we had not earned a free meal.
For 14 hours action over two days by two people? You can't comp a lousy $20 buffet breakfast? Really? Way to drive away people, Belterra. If you want to gamble, go elsewhere. Belterra doesn't value you ...
- Official Description (provided by the hotel):
- Nestled in the heart of Indiana, Belterra Casino Resort is the every day escape for Indiana, Kentucky and Ohio. Belterra is just a short drive from Cincinnati, Lexington, Louisville and Indianapolis boasting over 600 guest rooms & suites, high-end shopping, concerts, meetings rooms, delicious restaurants and player-friendly gambling Belterra is easily the best experience in the region. Our multi-level casino features 1,300 slot machines, friendly odds and expert dealers. Take some time for yourself too in Beleza, Belterra's premier spa. Experience for yourself, escape to Belterra today! *Must be 21 years of age to enter the casino. ... more less
- Reservation Options:
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- Also Known As:
- Belterra Casino Resort And Spa
- Belterra Hotel Florence
- Belterra Resort Florence