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“Very clean with friendly service”

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Hilton Garden Inn Indianapolis Northeast / Fishers
Ranked #1 of 9 Hotels in Fishers
Certificate of Excellence
United States
1 review
“Very clean with friendly service”
Reviewed August 23, 2013

Will be staying at this hotel from now on for all of our trips to Indy! Friendliest staff I've ever seen in a hotel, and I used to travel for a living! Wish all hotels met the standards that this one did! Great job!

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Angela B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Fishers, Front Office Manager at Hilton Garden Inn Indianapolis Northeast / Fishers, responded to this review, August 27, 2013
Thanks for the great review. We are so glad you enjoyed your stay and can't wait to have you back! We'll see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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387 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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  • Italian first
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  • Any
English first
Fairlawn, Ohio
Level Contributor
81 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed August 15, 2013

I stayed here for 5 4-night weeks recently. The hotel is fine, a pretty conventional Hilton Garden Inn. The rooms are clean and in good shape. I had some trouble the first couple of weeks with toilets that needed the flapper fixed but that got taken care of. The staff is friendly and helpful. The restaurant is pretty good, especially for dinner. A nice treat is the fresh-baked cookies each evening.

Room Tip: Rooms on the northeast end may get noise from the HVAC system. If you get a room with a king bed yo...
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  • Stayed July 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank lemuel1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Fishers, Front Office Manager at Hilton Garden Inn Indianapolis Northeast / Fishers, responded to this review, August 16, 2013
We are sorry to hear that you had trouble with the toilets, but are glad it was taken care of. We're glad you got a chance to eat in our restaurant and indulge in the fresh baked cookies! We hope to see you again soon and will make sure your stay goes perfectly.
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Merrillville, Indiana
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 15, 2013

Breakfast was Perfect, Room was Clean, the hotel itself is well kept. Staff was very polite and helpful. I booked a room with an adjustable firmness bed and wasn't really impressed with it. Would stay again.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank adayolder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Fishers, Front Office Manager at Hilton Garden Inn Indianapolis Northeast / Fishers, responded to this review, August 16, 2013
We are sorry to hear that you didn't like the Garden Sleep System bed. They are just like the Sleep Number beds so we're sorry to hear that! We love our breakfast-did you try one of our specialty omelets? We love the mexican one ourselves! Thanks for choosing us and we hope to see you again soon!
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Vincent, United States
Level Contributor
4 reviews
4 hotel reviews
Reviewed August 13, 2013

While there were no problems that the staff could address/fix, the overall quality of the rooms was subpar with other Hilton properties of this type and even below. Towels were old and worn, layout of bathroom was crazy with having to step out onto the toilet practically to get out of bath, thermostat on wall did not work and I had to ask a very pleasant cleaning lady to help me withthat, and she did not speak English. She was great, smiling and very helpful. Sheets seemed old and worn and the carpet was gross. This place needs to be updated and refreshed. We intended to use the pool, but the olor of chlorine was so strong we could smell it in the lobby even though the lobby was quite a distance from the pool. It was also interesting that when my daughter let her self out in the morning for breakfast before the rest of us were awake, she was asked for proof of the purchase of the breakfast which required that I get up and go show them the ticket for breakfast, but when my other children and I went down no one asked us to show them. Thar was a big dissapointment that they would worry about a kid taking a muffin, donut and apple juice. I do not want to have to type all of this again when the manager will invariably try to contact me, so please provide him with the details of this note. I would rather not have to explain it all again. Much better experiences with Hamptons.

  • Stayed August 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Virginia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Fishers, Front Office Manager at Hilton Garden Inn Indianapolis Northeast / Fishers, responded to this review, August 16, 2013
Thank you for your response. We are happy to hear that you enjoyed our staff, but hate the fact that your stay wasn't up to your satisfaction. Our goal is to ensure that all of our guests have the perfect stay. If you'd like to contact us, we'd be more than happy to discuss this further! The General Manager is Janet Galbreath and she can be reached at 317-577-5900.
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new lenox
Level Contributor
52 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 8, 2013

This hotel was clean and the staff was very caring and attentive. Our room was clean and very comfortable to sleep in. We ate breakfast at the dining room which was very good! I would recommend this hotel and will go back.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank whitesox18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Fishers, Front Office Manager at Hilton Garden Inn Indianapolis Northeast / Fishers, responded to this review, August 16, 2013
Thank you for your great review! We take pride in our great customer service and wonderful staff. We will see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Wayne, United States
1 review
Reviewed August 7, 2013

The original hotel that we had planned to stay in in the area was experiencing some issues and therefore we had a last minute change of plans. We wanted a nice clean hotel with a pool so our children could still experience some swim time. The HGI was a perfect fit. The pool was open late and opened early. It was big enough for some last minute summer fun and the staff was great to work with too. The only downfall - breakfast did not come with the room, that is also something we typically look for when booking.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Annette M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Fishers, Front Office Manager at Hilton Garden Inn Indianapolis Northeast / Fishers, responded to this review, August 16, 2013
We are so glad that you decided to stay with us and happy to hear that you enjoyed the pool. We don't have a complimentary breakfast due to having an on-site restaurant, The Garden Grille & Bar, but the made to order breakfast is definitely worth the price! We hope to see you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dayton, TN
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 5, 2013

Overall the stay was great. The service was excellent and check-in was quick; I had already paid for my room. The only somewhat disappointment I had was the beds. I had requested queen beds, but the beds were more the size of regular beds. The beds were comfortable though and the room was very clean and in excellent condition. I didn't have a chance to use the indoor or outdoor pools, but they looked well maintained.

  • Stayed August 2013, traveled as a couple
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jbms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGI-Fishers, Front Office Manager at Hilton Garden Inn Indianapolis Northeast / Fishers, responded to this review, August 9, 2013
We apologize that you weren't satisfactory with the size of our beds. If you're ever needing just one bed, people rave about our Garden Sleep System bed, which are in all of our king bedded rooms. You should try it out next time you're in town, along with our pool and hot tub!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Indianapolis Northeast / Fishers

Property: Hilton Garden Inn Indianapolis Northeast / Fishers
Address: 9785 N By Northeast Blvd, Fishers, IN 46037-9786
Phone Number:
Location: United States > Indiana > Hamilton County > Fishers
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Fishers
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Indianapolis Northeast / Fishers 3*
Number of rooms: 110
Official Description (provided by the hotel):
Five Key Pillars to ensure your stay is as pleasurable as it is productive:• Sleep Deep with our garden sleep system beds• Work Smart with free wifi and 24 hour business center• Eat Well at our restaurant, The Great American Grill• Stay Fit by breaking a sweat in the 24 hour fitness center• Treat Yourself with a cocktail or soak in the hot tub. Everything. Right where you need it. ... more   less 
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Also Known As:
Hilton Garden Inn Indianapolis Northeast / Fishers Hotel Fishers
Hilton Garden Inn Fishers
Hilton Fishers

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