Stayed here for one night on 05/18/2012. Hotel is average overall. Lobby is quite noisy, considering the pool is located in the lobby. Pool is open until 11pm, so beware you can hear ALL the noise from inside your room! My biggest complaint is the poor customer service by the front desk staff. When checking in at approximately 8pm, I asked if a 2 queen room was available, the lady at the front desk said, "No, none available." After noting the lack of cars in the parking lot, my husband asked another employee (male) at the front desk if a 2 queen room was available, and yes, now 2 minutes later one was available! Appeared someone didn’t want to do their job! In the morning, I asked the front desk staff if the breakfast buffet was included in our stay, employee stated, “not included in our stay because we booked through Priceline, but I think kids are free, unless they changed that, I really don’t know. You will have to ask someone else.” Again, another employee who did not want to do their job and provide me with all the information I requested. The lack of customer service is inexcusable to me. I can overlook the construction and noise in the lobby, but poor customer service is not something I can tolerate, we will not be back to this hotel.
- Official Description (provided by the hotel):
- Whether working or relaxing, the Holiday Inn Evansville Airport Hotel is the perfect place to revive. The Holiday Inn Evansville Airport Hotel is less than a mile from Evansville Regional Airport. Your groups and teams are welcome and will be accomodated with large meeting spaces and tons of space to gather in our lobbys and public areas. Our renovation is complete so come and see our new look. Dont miss out on our new offering of a free hot breakfast buffet for all of our guests...the eggs are real and so is the bacon! ... more less
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- Also Known As:
- Marriott Evansville
- Evansville Marriott