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“Kind of A Dump”

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Best Western Inn & Suites
Ranked #5 of 22 Hotels in Elkhart
Certificate of Excellence
Reviewed March 17, 2014

Prices were not particularly good for this low quality of a hotel. The were storing the gasoline for the snow blower in the entrance lobby, so the welcome to the hotel was the smell of gasoline. The snow blower was right inside the lobby door. The whole place smelled like a garage. Rented a "king plus sofabed"...so-called "suite." It was just one big room separated by the bathroom. No privacy. No really a suite at all. Sofabed had no sheets, no pillows, no blankets. No extras were provided in the room. Even the king bed had one super thin blanket and a sheet. Hardly enough to stay warm. Wall paper was peeling in several places in the room and someone had used a stapler to hold it back in place. Shower was dirty...big greasy dirt marks on the shampoo dispenser. Continental breakfast was in the lobby...the same room with the snowblower and the fumes. I would not recommend this place. For $90 it was not at all a good value.

  • Stayed: March 2014, traveled on business
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1  Thank arch2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesterngm2, General Manager at Best Western Inn & Suites, responded to this reviewResponded March 20, 2014

Dear Guest,
We appreciate your comments about your recent stay, and I am pleased to read that accommodations were comfortable and clean. I do apologize for the issues mentioned; I will pass along your feedback to our Maintenance Dept. for further review as we certainly want all guests to have a good experience. We look forward to your return in the near future.

Sincerely,
General Manager

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Reviews (216)
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166 - 172 of 216 reviews

Reviewed March 13, 2014

We stayed here in feb and got int he room it was ice cold with snow outside no bed spread on the bed only a thin blanket. this time all was going well till we found someone eles food left behind in the room and it was not ours. We gave them a 2 try and they failed. We go up that way 1 a mon as our sons are in the national guard and drill out of Elkheart next time we will stay at another one in the town over.

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with Best Western
Thank Militaryfamily03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesterngm2, General Manager at Best Western Inn & Suites, responded to this reviewResponded March 18, 2014

Dear

Thank you for taking the time to complete survey following your visit to the Elkhart Best Western Inn & Suites in Indiana.

I am disappointed we failed to handle all of your requirements in a satisfactory manner. Your observations have aided us in locating areas of our service needing improvement.

Please know that your comments have been reviewed in detail with our housekeeping department and steps have been taken to ensure these faults are solved.

We appreciate your patronage and hope you will stay with us the next time you are in Elkhart, Indiana.


General Manager

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Reviewed March 10, 2014

We were placed at the Best Western for a hockey tournament. The managers and staff were very accommodating and friendly. The rooms, lobby and pool area were very clean as well. The rooms were also larger than expected, especially the suites, and the beds were comfortable. Definitely would recommend.

  • Stayed: February 2014, traveled with family
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1  Thank Gina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesterngm2, General Manager at Best Western Inn & Suites, responded to this reviewResponded March 12, 2014

Dear Guest: We are extremely glad that you enjoyed your stay after you came back from hockey game. We strive to make our guests happy with their stay. It is so nice to hear great things about our hotel. Winter is going away soon and summer coming with nice weather. Enjoy your summer with family. Have a safe and wonderful rest of the summer and we hope to see you soon.
Sincerely,
Manager

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Reviewed March 2, 2014

Stayed here with a hockey team of 10 year old kids. Hotel was very accommodating and child friendly. They let us use the conference room for the kids to play mini-sticks. Restaurants close by. Within walking distance of a carryout.

  • Stayed: February 2014, traveled with friends
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Review collected in partnership with Best Western
Thank Laura D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesterngm2, General Manager at Best Western Inn & Suites, responded to this reviewResponded March 3, 2014

Dear Guest:
Thank you so much for awesome comments about your stay at our hotel. It is a pleasure to hear good things about our hotel and staff from our guests. Thank you. We appreciate your time. Have a good week and we hope to see you soon.
Sincerely,
Manager

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Reviewed February 23, 2014

Bed pillows were the hardest I have ever used. They have automatic lights on their wall buttons, so if you don't use night lights you won't be able to sleep. The breakfast was great and comes with the room and had a great selection. It was very tasty. The staff was really nice too. Just be ware there was little water pressure and heat.

  • Stayed: February 2014, traveled as a couple
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Review collected in partnership with Best Western
Thank Rikki T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesterngm2, General Manager at Best Western Inn & Suites, responded to this reviewResponded March 12, 2014

Dear Guest: Thank you for staying with us. We apologize for the inconvenience with your stay. We will take all of your problems into consideration and take serious action. We hope to better accommodate your needs next time you stay with us. Have a safe and wonderful spring and summer we hope to see you soon.
Sincerely,
Manager

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Reviewed February 22, 2014

One night stay. Hotel is fairly new and in good shape. Room was in excellent condition and clean. Everything worked. HVAC worked well and was not too noisy. Hotel is just off the interstate but far enough away that traffic could not be heard. Located off main street, but not right on street, set back a couple hundred yards. Felt it was a secure location. Continental breakfast was adequate. Waffles, muffins, cereal, toast, etc. all fine. Sausage and eggs disappointing, probable microwaved. Front desk clerk was also responsible for servicing breakfast area. Don't know if that is standard or not. Only a few of us eating, but would not have kept up with both if there was any type of crowd. Maybe someone called in sick or this is workable in the winter. We felt the price was very good for the overall quality of the hotel, but it was winter and there didn't appear any major events were going on in the area. Will stay here again.

Room Tip: We stayed on top floor. Three floors in hotel.
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  • Stayed: February 2014, traveled as a couple
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Thank RunOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesterngm2, General Manager at Best Western Inn & Suites, responded to this reviewResponded February 23, 2014

Dear Guest,
We are extremely glad that you enjoyed your stay after a long drive. We strive to make our guests happy with their stay. It is so nice to hear great things about our hotel. Winter is going away soon and summer coming with nice weather. Enjoy your summer with family. Have a safe and wonderful rest of the summer and we hope to see you soon.

Sincerely,
Manager

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Reviewed January 10, 2014

Year round business travelers will have all the amenities needed for a great stay at Best Western Elkhart, IN. Comfortable beds, flat panel TV's, quick internet and a hearty breakfast are just a few of the reasons my company chooses this hotel. The other reason we keep coming back is the excellent staff. Thanks for the wonderful stay.

  • Stayed: January 2014, traveled on business
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Review collected in partnership with Best Western
Thank Charles V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bestwesterngm2, General Manager at Best Western Inn & Suites, responded to this reviewResponded January 22, 2014

Greeting charles!! Thank you so much for your fantastic review of our hotel! We appreciate your kind words and will certainly share them with each department! We cannot wait to welcome you back again soon! Until then, Happy and safe travels!

Sincerely,
Priya Patel
Best Western Inn & Suites
Elkhart, IN

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Additional Information about Best Western Inn & Suites

Address: 3326 Cassopolis St, Elkhart, IN 46514-6740
Phone Number:
Location: United States > Indiana > Elkhart
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Elkhart
Price Range: $72 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Inn & Suites 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
This Elkhart hotel in Northern Indiana is ideally situated for Notre Dame visitors or tourists en route to Amish Country. The Best Western Inn and Suites offers comfortable accommodations for travelers to northern Indiana. Only three miles from Bayer Pharmaceutical Company, hotel guests travelling on business will appreciate the convenient location of this hotel. ... more   less 
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Also Known As:
Best Western Elkhart
Elkhart Best Western

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