Have stayed here in the past and had a great experience, although the breakfast leaves a lot to be desired but this last visit here will be my last!!! When I pulled the blankets back I founds black curly PUBIC hairs in the sheets as well as what appeared to be clippings of either finger nail or toe nails in the bed.....when I called down to the desk at 10 pm I was told to come down to the desk and pick up new linens so I could make up my own bed rather than offer to move me to a different room. When I left a message for the general manager to call me the next day at 7 a.m. I had not received a call back by 3 pm so I called back. I was told that he had my number and was "just fixing to call me" and was going to take $25 off my bill. I stated that I was pretty aggravated that I had to change my own bed at 10 PM rather than move me to another room and then I had to call the manager back since he couldn't find the time to call a very disgruntled guest back in 8 hours. I told him to do what ever he felt he needed to do and that as a hotel guest of over 200 nights a year I could find another hotel. It was pretty obvious he had NO concern for a customers issues!!! The night clerk was very apologetic for the issue and stated that she could not come up and change the linen but did not offer to move me to another room. The morning desk clerk said she would pass my complaint to the general manager when he came it, but obviously he didn't care or he would have taken care of the issue the first thing rather than waiting on the customer to call back in.
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- Also Known As:
- Comfort Suites Elkhart
- Elkhart Comfort Suites