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“DISGUSTING!!!!”

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Quality Inn & Suites
Ranked #20 of 22 Hotels in Elkhart
Reviewed November 13, 2012

Recently stayed here (2 nights/2rooms) for a Notre dame football weekend. This hotel takes advantage of the fact that there are so many people trying to find lodging for these weekends that they truly don't care about the condition of their property. The same Fruit Loop and candy wrapper were on the carpet at an entrance from Friday until check out Sunday. No hot water both mornings for showers.The excuse was "We are sold out, everyone is taking showers at the same time." Blown outlets in food service area, unable to toast the few bagels/toast that was left at 840am. Breakfast is advertised until 9am. De-magnetized keys every time we returned to hotel. Front door is deadbolted so only entry is side doors. NO entry to lobby at night from halls due to locked doors. Broken sleeper sofa-frame was sticking out of sofa on check in.Carpet in rooms was dirty. Space between bottom of door and carpet..can see light to hallways.Dirty sheets and blanket in sofabed. Several outlets and switches in room did not work. Call to GM following stay resulted in an accusation of stealing the towels. **Without hot water how are they sanitizing the sheets and thread bare towels????Property owner refused to return call. Would NEVER recommend this property to anyone!!!!

Room Tip: don't stay here!!!!
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Stayed: November 2012, traveled with family
1  Thank Betty R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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59 - 65 of 84 reviews

Reviewed October 21, 2012

Totally neglected property. Must be a repossessed property because there is no way someone owns this. Maybe franchise is just waiting for a new buyer to clean it up. Pick a category from exterior, to room cleanliness, to friendliness of staff, to continental breakfast and it's bottom marks possible. Makes me question Quality Inn franchise QC. My favorites were the shoulder high weeds in the parking lot and torn carpet repaired with duct tape.

Room Tip: No elevator, so 1st floor would be handy.
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  • Stayed: August 2012, traveled with family
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Thank dktruex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2012

From the outside in totally disgusting! Trash all around outside. As we walked down hallway there was a musty/smokey odor throughout. Wallpaper hanging off wall w/chunks of drywall, carpet badly stained. Already paid reservation online so couldn't cancel. Called to have room recleaned but still dirty after she left. Floor dirty, pubic HAIRS in tub & jacuzzi, dead bugs, pop on the wall, food on the outside of micro, mattress pad ripping apart like rotted material, room musty, water floating on ice tray with purple gunk, dust covered frig & micro. Knobs missing from jacuzzi. No pool since 2010 & no discount given. Had to go buy our own cleaning supplies! What a disappointment! Should reconsider the name of the hotel & call it "Inns & Suites" but not QUALITY!

  • Stayed: July 2012, traveled as a couple
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Thank mark d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 25, 2012

The staff is unfriendly and unwelcoming once payment is secured. The laundry facilities are not operational and haven't been repaired for quite some time. The pool is closed and has not been repaired for over a year. The outside door to access the rooms is broken. The entire hotel has not been maintained (e.g. major stains on the carpeting, dirty walls, burned out lights, etc.). There are signs warning you to not park on the side of the building due to vandalism. When I called the front desk to inquire about the laudry facilities the response I received was "Well, what do you expect me to do about it? I can't fix a broken machine and it's been broken for a long time." It took us really throwing a fit for the staff to allow us to check out (after only having been in the room for 30 minutes). We went to a different hotel.

  • Stayed: July 2012, traveled with family
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Thank maggie w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 13, 2012

This profoundly filthy property is rife with bed bugs. I am covered in bites. I feel that I am ethically oblicated to make every effort I can to warn people away from this awful monstrosity. Also, the electrical outlets continually failed and worried me. Did I mention all the bed bugs?

Room Tip: Stay somewhere else.
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  • Stayed: July 2012, traveled on business
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3  Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 9, 2012

Falling apart...weeds galore, poor lighting inside and out, smoke filled...already had paid reservation so couldn't cancel by time we arrived after midnight. Very creepy, entered to find torn wall paper coming off the walls, chunks broken off the air units, our door left cracked open, music from alarm playing, no towels in room, door hit stained toilet, lobby was locked, it was like being on a horror film. Couldn't eat the breakfast offered in the morn. Worst hotel experience ever!!!

  • Stayed: June 2012
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3  Thank AlTexCo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 2, 2012

The hotel looks like it's going through bankruptcy--weeds outside, pool was closed, hall smelled of mildew, and the room wasn't clean, especially the rug. I wouldn't stay here again or recommend it to anyone.

  • Stayed: May 2012, traveled with friends
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1  Thank whitemountains_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites

Address: 3321 Plaza Ct, Elkhart, IN 46514-6715
Location: United States > Indiana > Elkhart
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #20 of 22 Hotels in Elkhart
Price Range: $67 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 70
Reservation Options:
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Also Known As:
Quality Inn Elkhart
Elkhart Quality Inn

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