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Reviews (340)
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Reviewed August 18, 2017

I just returned from spending one night here. The hotel is beautiful, rooms are amazing. Rooms are large, modern furniture, big screen tv, fridge, coffee maker and safe. Room was immaculate, wonderful bed, linens, etc.
All employees were happy and smiling and went out of their way to make my stay pleasant.
In my many many travels to casino hotels Ameristar has the best rooms and staff. I plan on going back soon.

  • Stayed: August 2017, traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Sue49321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PNKinc, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this reviewResponded August 21, 2017

Thanks for the wonderful rating! Come back and see us again soon.

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Reviewed August 11, 2017

I was greeted when I walked in the door. Front desk personnel very helpful and when I got to my room, it was much more than I expected. I was very satisfied with my stay at the Ameristar. Could use few more channels on the tv., but overall very enjoyable.

Room Tip: Try to get a room close to elevator, where the snack machine and microwave are located.
  • Stayed: August 2017, traveled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Judy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PNKinc, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this reviewResponded August 14, 2017

Thanks for the visit and review, Judy.We're glad you had a wonderful guest service and overall experience with us. Come back soon!

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Reviewed July 16, 2017 via mobile

Last time I will ever stay at this place! Stayed on a non smoking floor. Smelled like people were smoking in their rooms. The room was filthy! Sticky floors, dirty bathroom mirror, a yellow stain on the comforter, and house keeping didn't clean our room, the 2 nights we were there! Don't stay here!

Stayed: July 2017
Thank Susan Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belterra77, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this reviewResponded July 17, 2017

Good afternoon, Susan. We are concerned to hear about your recent experience and would like the opportunity to have a member of the team reach out to follow up with you. Could you please send us a copy of this review to socialmediaAEC@ameristar.com so we can pass your contact information along to management? We hope to hear from you soon.

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Reviewed June 19, 2017

We arrived about 9pm for check-in. The valet attendant was very friendly and greatly appreciative of a nice tip. Check-in was quick and informative, as this was our first time here. The elevators were fast and available (a problem we have had at other hotels in this chain). The room was nicely decorated. There was a fridge, and a table and chairs for 2. Also, a love seat by the window and a very large bathroom with both a glass enclosed shower and a large bathtub. A bonus for this hotel (that many others should take note), there was a microwave in the vending area of each floor. The lobby was exceptionally clean and inviting, with a fireplace and nice furniture. One odd thing that happened during our 2-night stay, housekeeping entered our room around 10am using a key and did not knock or announce themselves. I said 'hello' from the bed and she apologized and ducked out quickly. We left about an hour later to do some touristy things, came back around 3pm and our room was never cleaned. Not a deal breaker, as we only needed extra coffee, cups, and a couple fresh towels; just odd that she came in without warning. Many restaurant choices, just wish there had been room service. But the stay was great overall, comfy beds and plenty of tv channels. Also, alarm clock with USB outlets, that was helpful. There is also a public beach just past the parking garage. lifeguards on duty during day, splash pad for kids 12 and under, picnic table under canopies, a sand volleyball court, 2 jungle gyms, restrooms, and outdoor showers to get the sand off.

Room Tip: Odd number rooms overlook marina, even number rooms have view of parking garage or lake michigan and beach if up high enough.
  • Stayed: June 2017, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Jennifer D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belterra77, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this reviewResponded June 22, 2017

Good afternoon, Jennifer. Thank you for your recent visit and review. We are happy to hear you had a great overall stay. We are passing your feedback regarding housekeeping along to the team to ensure we are always following proper procedure before entering a room, and we apologize for the inconvenience this may have caused. We look forward to having you back again soon.

Kind Regards,
Ameristar East Chicago

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Reviewed June 14, 2017 via mobile

beautiful hotel, sports bar food is excellent, buffet weekend brunch was good. we used uber to get downtown around $50 each way. staff was all very friendly! my favorite was james bond the doorman! very nice helpful gentleman! there is a beach about 5 min walk, i was there very early in am they were sweeping sand there's playground for kids too and a snack bar!

Stayed: June 2017, traveled as a couple
Thank bp1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belterra77, Public Relations Manager at Ameristar Casino Hotel East Chicago, responded to this reviewResponded June 22, 2017

Thanks for your visit and review. We're happy to hear you had an excellent long weekend with us, and we hope to have you back again soon.

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