Our son lives in Columbus Indiana so we are here frequently. We took my elderly parents along and chose this hotel because it was new and seemed a nice place for them to stay. This hotel is a customer service nightmare. First of all their room was not made up the 1st night so we called down for service when we returned that night. The clerk Jason was extremely rude ,said there was nothing he could do about it and that if we needed towels my elderly parents should come down and get them. He practically threw the towels at me and said if we didn't like the service to get the heck out of here. The next morning we went to pick up my elderly parents and found them locked put their room at 9:45am. We went to the front desk again the a clerk named Nicole was working the desk. We told her of our problem and she issued new keys. We took them up and still could not access their room. We went back to the desk,told them of this and the clerk was nasty and very unprofessional,saying that if we wanted to make a complaint the manager wouldn't care because her family owned the hotel and wouldn't do anything about it anyway. We travel on average 12 times a year and have never encountered this level of poor service, I don't know if this is a reflection of all Sleep Inns or just this particular one but I will be telling everyone I know about this atrocious behavior.Please dont"t stay here unless you want to be treated rudely and with disregard for your comfort.
- Official Description (provided by the hotel):
- A beautifully, newly renovated hotel with numerous amenities such as refrigerators and microwaves in every room. A full free breakfast is included with your stay which includes sausage, eggs and a selection of pastries, cereals, etc. Free wireless and wired internet connection and 32" flat screen TV's offering over 100 channels including TV Japan in all of our Guest rooms. We also have a business center, indoor heated swimming pool, and a brand new fitness center. We are just eight miles from the Edinburgh Premium outlet mall which offers over 85 specialty stores for your shopping convenience. We are 16 miles from Little Nashville which is a small, quaint throwback to the past with hundreds of little shops featuring antiques, collectibles, hand-blown glass, leather, candle-makers and many more. ... more less
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- Also Known As:
- Sleep Inn Lakeside
- Sleep Inn Columbus
- Columbus Sleep Inn