In my view, the hotel has a don't care attitude. The staff are very friendly until an issue arises, and then it is a different matter. I had a recent experience of this when I last stayed at this hotel.
A personal toiletry item of mine went missing from the bathroom and has since cost nearly $100 to replace.
I called and wrote a letter to the manager requesting an investigation into the matter, but I was completely ignored. There have been no replies by phone or letter, no investigation, and no apology for my loss. It would appear that the disappearance of my belongings is of no interest to the management of this hotel.
When I stay in a hotel with the Marriott name behind it, I expect a certain standard of service, and I expect a problem to be addressed and not ignored. In my opinion, this hotel is not worthy to be a part of the Courtyard/Marriott group.
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- Also Known As:
- Courtyard By Marriott Columbus Tipton Lakes Hotel Columbus
- Columbus Marriott
- Columbus Courtyard