My wife and I went to this location on june 29th 2013. We had spent a nice night at horseshoe casino, had a great dinner at Jack Binions, had fun at the casino, had fun,,,,, well thats another story, lol. Anyway, got up saturday morning , went to Bob Evans for breakfast, after being seated for 10 minutes without any flatware or menus our server, Dolly, finally showed up. As we had already been there 10 minutes, we gave her our drink and food order, we already knew what we were having so the menu wasnt a big deal. 10 minutes later, she returned and asked what we would like to drink, twilight zone! We left. This has happened before in the last few months at this location. Our son and his fiance' went to this location a few days later, same result, sat for 25 minutes no one even acknowledged them. They left. Once again today, 8/17/2013, went to this location, a server from a different station took our drink order after 10 minutes, our server took our order then disappeared, never to be seen again, except to drop off the check, a different server delivered our food. Eggs were burnt, home fries were still frozen.
this has without doubt become one of the worst resteraunts in Clarksville, the servers are too busy talking to the regulars that live there to do their job, the manager is obnoxious to employees and customers alike. WE wrote an email to Bob Evans after the first visit, sent us 4 $5.00 gift cert., we gave them away to the homeless in jeffersonville, called them after sons visit, nothing has improved at this store and will not until they fix their management problem, or at least get a general manager that has customer service in mind. Bob Evans , in my oppinion, has always ben a resteaunt with the highest standards. Regardless of where you visit, the food was always great, the service outstanding, food quality and quantity for price , outstanding. I fail to see why they seem to have no interest in fixing the problems at this location, even some of the regulars are going to IHOP, Denny's, and frisches rather than put up with the poor cooking and service. Just a side note to back up my complaint, about a year ago my wife and I were there for over an hour before our food arrived, this due to the poor treatment of employees, the cooks had enough and walked out. BOB EVANS, fix this store, please.