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6 - 11 of 458 reviews
Reviewed August 9, 2018 via mobile

Great location by a little lake, close to restaurants and shopping and 11 minutes away from the dunes. The hotel is clean and well maintained. The stuff is friendly and helpful. I spend 2 nights there I had nothing to complain

Stayed: August 2018, traveled with family
1  Thank Titi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2018

The location is very good for visiting Indian Dunes and we enjoyed our visit to the Craft House restaurant nearby. But when it comes to the property itself we probably wouldn't return. The employees, especially at check in, were miserable. A request for sofa bedding was met with middle school like attitude - a sigh and an eye roll. The hotel was very musty and my husband and daughter who both have mold allergies left coughing/sneezing all the way home. When we returned from the beach at 3PM housekeeping still had not arrived and we had to seek out clean towels on our own. The breakfast area is not anywhere adequate in size for the amount of guests staying at the hotel and we had no choice but to eat in the lobby. We were not able to enjoy our patio due to the very aggressive geese that even tried to take our bathing suits.

  • Stayed: August 2018, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank pittsburghsams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil_P46304, General Manager at Best Western Indian Oak, responded to this reviewResponded August 5, 2018

Thank you for taking the time to leave a review. We sincerely apologize for not meeting your expectations during your stay. We hope you will give us another chance in the future to not only meet but to exceed your expectations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 3, 2018 via mobile

The Best Western Indian Oak is a good place to stay if you need an easy on/off highway location. Our room had two double beds and was spacious enough for two of us. There wasn’t a fan that ran all night and the bathroom fan ran on a timer. We should travel with our own fan to provide white noise! The towels were rough and thin. Housekeeping needs to spend a little more time vacuuming and sweeping.

Stayed: July 2018, traveled as a couple
Thank Aug77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 30, 2018

Nice location right off the interstate, decent room, the bathroom was a little bit dirty, there was shampoo or something splashed on the wall by the toilet. My main issue was that the walls are not sound proof in any way, the family next door were loud with screaming children until 1 in the morning and also someone else outside or in the stairway whose whole phone conversation I could hear every word of. So I didn't end up getting much sleep

  • Stayed: July 2018, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western
1  Thank Laura K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 27, 2018

Room smelled bad initially (we aired it out while at dinner), filthy room overall. Linens were fresh and bed was comfy. Too tired to complain to the staff, really just needed a bed to sleep in after traveling. Only stayed one night. Paid for lake view, which was a complete joke. Geese/duck excrement everywhere on patio, wish I would've saved $40 and had parking lot view. I used to work at a hotel for 3 years, just shocked at the quality for the price.

  • Stayed: July 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank INgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neil_P46304, General Manager at Best Western Indian Oak, responded to this reviewResponded July 29, 2018

Thank you for taking the time to leave a review. We sincerely apologize for any issues you experienced during your stay. We wish we would have known so we could have corrected the problem while you where here. We hope you will give us another chance on future trips to our area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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