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“Great location, Friendly staff”

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Hilton Garden Inn Chesterton
Ranked #1 of 5 Hotels in Chesterton
Certificate of Excellence
Reviewed June 25, 2013 via mobile

Warm welcome by the staff, great location and very clean. Quiet area close to Chicago, Illinois. Breakfast was super great and affordable. Great gym and pool/jacuzzi. Internet was a little slow but that's something I can live with.

  • Stayed: June 2013
    • Value
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Thank Laikipia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eileenhowat, Manager at Hilton Garden Inn Chesterton, responded to this reviewResponded July 15, 2013

I was so happy to read your review. Thank you for taking the time to write it. It sounds like the staff exceeded your expectations and you truly enjoyed your stay. Please visit us again when you are in the area.

Eileen Howat
Asst GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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489 - 495 of 576 reviews

Reviewed June 24, 2013

We have stayed in Garden Inns in California and enjoyed them so we thought we would give this a try on the way through the area. A very nice hotel, but felt a bit out of my element. We usually stay in Hampton Inns so while this was certainly posher than those, it was a bit intimidating. The staff was friendly and helpful, the rooms pretty much standard. Too many young kids to enjoy the pool, but quite nice. No free breakfast like a Hampton, but a comfortable place to stay.

  • Stayed: June 2013, traveled with family
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1  Thank WVHighlander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eileenhowat, Manager at Hilton Garden Inn Chesterton, responded to this reviewResponded July 15, 2013

I am sorry you felt like you were out of your element. The staff is trained to make you feel that this hotel is your home away from home. All Hilton Garden Inns charge for breakfast but it is a made to order breakast where you can choose pancakes, waffles, french toast, eggs any way you like them in addition to the cold buffet. The price is $8.95 but well worth it.
I hope when you are traveling in the future you will stay at a Hilton Garden Inn again.


Eileen Howat
Asst GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2013

We recently spent the night at this hotel after a long day touristing in Chicago. We took the South Shore into the city and back, and this hotel is just a few minutes south of the dunes station.

Upon arrival at 11 pm we were greeted with ice cold bottles of water, which was a refreshing surprise. After a speedy check in we were off to our room to hit the hay. Everything was clean and inviting, and there was even a refrigerator in which to store the remnants of our deep dish Chicago pizza. Most importantly, the king size bed was very comfy, and after cranking down the a/c we were soon fast asleep.

In the morning we were up and on our way. We did not take advantage of the hotel's $8.99 all you can eat breakfast (though many did), so I can't comment on that. But I can say it was a very restful evening!

Stayed: June 2013, traveled with friends
1  Thank markw89311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eileenhowat, Manager at Hilton Garden Inn Chesterton, responded to this reviewResponded July 15, 2013

It sounds like you had a wonderful trip and that you stay with at the hotel was equally wonderful.
Thank you for writing such a nice review. The staff is trained to make every guest feel that they can count on us to exceed their expectations.
Please come back soon and visit.


Eileen Howat
Asst Gm

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Reviewed June 21, 2013

Noisy, coming both from the hallway and outside the hotel. Pool area needs updated and cleaned. The lock on the room door was broken and wouldn't close correctly. Air conditioning worked well though, and the rooms were clean.

  • Stayed: June 2013
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Thank cassie b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eileenhowat, Manager at Hilton Garden Inn Chesterton, responded to this reviewResponded July 15, 2013

Thank you for writing a review on trip advisor. I apologize that your stay at the hotel did not exceed your expectations. I am sorry that you experienced noise during your stay. The Front Desk staff is trained in how to handle noisy guests. I also saw that you thought he pool needed to be up dated. We are in the process of updating different areas of the hotel and the pool furniture is on the list. It appears that you also had a problem with your door lock and once again I apologize for your inconvenience. Please try us again if you are in the area.

Eileen Howat
Asst GM

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A TripAdvisor Member
11
Reviewed June 19, 2013

Hotel was very nice and a good value for the money. My only regret is that I had to deal customer serive person in the Hilton's Honor Service Center who decided it was appropriate to call me a liar. The Hilton Honor's program is a joke!

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eileenhowat, Manager at Hilton Garden Inn Chesterton, responded to this reviewResponded June 20, 2013

I hope you received my email regarding this situation. I am pleased that you found the hotel to your liking and that your stay was enjoyable in spite of the problem you experienced with HHonors. "Thank you for taking time to complete the survey. All feedback is welcome.

Sincerely,


Eileen Howat
Asst GM

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Reviewed June 18, 2013

This is a great place to stay when we are visiting in Portage, Indiana. The rooms are always very clean. The pool are is always fresh and clean. The breakfast is great and a very good value with lots of room for entertaining family while visiting. The beds are always comfy. The staff member are always welcoming and willing to assist.

  • Stayed: June 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
1  Thank nial2040
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eileenhowat, Manager at Hilton Garden Inn Chesterton, responded to this reviewResponded June 20, 2013

Thank you for writing a review of the hotel. It appears that you and your family really enjoyed your stay here. I hope you will visit us again when you are in the are. That staff is constantly trying to make every guest feel like this is their home away from home. Remember you can count on us to make every stay exceed expectations.

Eileen Howat

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Reviewed June 10, 2013

The staff in Chesterton, IN greet you immediately as a rewards member and serve you during your entire stay. For a small town, you feel as welcome and access amenities comparable to those in major metro areas.

  • Stayed: June 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
1  Thank Joseph L C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
eileenhowat, Manager at Hilton Garden Inn Chesterton, responded to this reviewResponded June 13, 2013

What a wonderful compliment equating the hotel with a metro city hotel. It was very thoughtful of you. I am so pleased that the staff exceeded your expectations. Please visit the hotel soon on you next trip.
Thank you again for your awesome comments.

Eileen Howat
Asst GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Chesterton

Address: 501 Gateway Blvd N, Chesterton, IN 46304-9618
Phone Number:
Location: United States > Indiana > Chesterton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Chesterton
Price Range: $93 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Chesterton 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Hilton Garden Inn Chesterton Hotel Chesterton
Hilton Chesterton
Chesterton Hilton Garden Inn

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