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“Good experience overall”

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Hilton Garden Inn Indianapolis/Carmel
Ranked #1 of 9 Hotels in Carmel
Certificate of Excellence
Reviewed October 10, 2013

Our soccer team stayed at the hotel for a tournament. Most of us were on the same floor which was very convenient. The king beds were very comfy. The pullouts weren't that great, but the kids didn't seem to mind.

  • Stayed: October 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Jennifer L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica D, Front Office Manager at Hilton Garden Inn Indianapolis/Carmel, responded to this reviewResponded February 10, 2014

Thank you for taking the time to share your experience with us on tripadvisor. We're thrilled you enjoyed you stay with us! Thank you for your kind words regarding the staff and the services we offer. It's always great to hear. We look forward to your next visit!

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351 - 357 of 469 reviews

Reviewed October 9, 2013

This was the worst Hotel!! The front desk is rude & it is totally not kid friendly at all!!! If you have any children do not stay here!! Even if they breath load they will complain about the noise!! They messed up rooms & did nothing but complain about everything even if our group was not there the entire day!!!

  • Stayed: October 2013, traveled with friends
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Review collected in partnership with Hilton Garden Inn
1  Thank James F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy I, General Manager at Hilton Garden Inn Indianapolis/Carmel, responded to this reviewResponded October 11, 2013

I appreciate your review of your recent stay at our hotel. I thank you so much for selecting our hotel for your recent stay. I understand from your review that you had a bad experience with our front desk staff members and that they did not provide you with the courteous treatment we are known for. I truly apologize if we did not provide you with good customer service. Our main priority is for all our guests to feel like they are being well attended and I can assure you that your comments will be taken into consideration to improve our future guests’ experience.


Again, please accept my sincere apologies for the inconvenience you went through and I do hope you give us another opportunity to stay with us next time you’re in town.

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Reviewed October 9, 2013

Nice hotel. Good work out gym and nice pool / small area. Good for any type of travel. Front desk staff was friendly and helpful. A supermarket is located near by along with several places to eat. I would stay again at this Hilton hotel.

  • Stayed: September 2013, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Eric K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica D, Front Office Manager at Hilton Garden Inn Indianapolis/Carmel, responded to this reviewResponded February 10, 2014

Wow. Thank you so very much for your more than generous words in regards to our staff. We all greatly appreciate you taking the time out of your schedule to provide us with feedback. We have all worked incredibly hard to yield the results we have seen lately, comments such as yours certainly help keep us motivated and remind us why we are in the hospitality industry. We cannot wait to have you stay with us again!

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Reviewed October 4, 2013

We have stayed at this Hilton Garden Inn sveral times now while visiting our son and his family in Carmel. It is in a convenient location relative to Carmel, and very close to all the downtown has to offer. Quick check-in and out. Our bill is always put underneath our door in the wee hours of the morning, and it is accurate as well. Very helpful front desk staff.

  • Stayed: September 2013, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Jackie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica D, Front Office Manager at Hilton Garden Inn Indianapolis/Carmel, responded to this reviewResponded February 10, 2014

Thank you for taking the time to share your experience with us on tripadvisor. We're thrilled you enjoyed you stay with us! Thank you for your kind words regarding the staff and the services we offer. It's always great to hear. We look forward to your next visit!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 3, 2013

I stayed here in Aug 2013 for a 3 day business meeting. Rooms were clean and well organized. Staff at front desk was courteous and professional. Restaurant staff was also helpful and really good at their job. Overall a good experience would definitely stay here again if I am int he area.

  • Stayed: August 2013, traveled on business
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Thank Sunil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica D, Front Office Manager at Hilton Garden Inn Indianapolis/Carmel, responded to this reviewResponded February 10, 2014

Thank you so much for taking the time to write about you stay on trip advisor. We are so happy that you enjoyed your stay. We take great pride in both our cleanliness and the professionalism of our staff. We look forward to seeing you again soon!

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Reviewed October 3, 2013 via mobile

The staff was very friendly and helpful. The room was clean and comfortable. The location was convenient and easily accessible. We would not hesitate stay there again!
We find the Hilton Gardens to be a consistently great choice when we travel.

Stayed: October 2013, traveled as a couple
Thank Barbara F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica D, Front Office Manager at Hilton Garden Inn Indianapolis/Carmel, responded to this reviewResponded February 10, 2014

Thank you for your great review! We take pride in our great customer service and wonderful staff. We will see you again soon!

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Reviewed September 29, 2013

From the moment we entered this hotel we felt relaxed and welcome. The staff took wonderful care of us while we were visiting. The lobby is very relaxing, breakfast offered omelets, potatoes, fruit and many other options. The bar staff were very helpful at night. The front desk staff were great with options of things to go see and places to eat. We hope to return next year.

  • Stayed: September 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank WorldTravelerKY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica D, Front Office Manager at Hilton Garden Inn Indianapolis/Carmel, responded to this reviewResponded February 10, 2014

We appreciate your review and are so glad that you enjoy your visits with us! We look forward to seeing you next time you're in town.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Indianapolis/Carmel

Address: 13090 N Pennsylvania St, Carmel, IN 46032-5404
Phone Number:
Location: United States > Indiana > Hamilton County > Carmel
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#4 Family Hotel in Carmel
#4 Business Hotel in Carmel
Price Range: $120 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Indianapolis/Carmel 3*
Number of rooms: 110
Official Description (provided by the hotel):
Conveniently located near the Carmel Arts and Design District, the Hilton Garden Inn Indianapolis/Carmel is adjacent to shopping, dining and Carmel's corporate corridor. Our hotel in Carmel, Indiana is seven miles from the Indianapolis Executive Airport and 28 miles from Indianapolis International Airport. Enjoy cooked-to-order omelets, waffles and pancakes from our Garden Grille Restaurant for breakfast, and enjoy our dinner menu that offers everything from sandwiches to steak, seafood and pasta. Relax after work with an appetizer and a drink from the Pavilion Lounge at our hotel in Carmel, Indiana. You also have the option to order evening room service or purchase a ready-to-cook meal from the 24-hour Pavilion Pantry®. ... more   less 
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Also Known As:
Hilton Garden Inn Indianapolis / Carmel Hotel Carmel
Hilton Garden Inn Carmel
Hilton Carmel
Carmel Hilton

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