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“Wonderful Stay”

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Staybridge Suites Indianapolis - Carmel
Ranked #6 of 9 Hotels in Carmel
Certificate of Excellence
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Wonderful Stay”
Reviewed April 6, 2014 via mobile

We returned home yesterday from staying here for two days. It was a wonderful little break away from home. Everything was perfect. Check in was a breeze and we were given our requested room on the top floor. Chicken and dumplings for dinner on Thursday was great. Your sales director was so friendly. Breakfast was tasty and hot both mornings. We were even able to watch Frozen in the theatre room Friday night. The swimming pool was the perfect temperature. Already planning ourv next visit.

Stayed April 2014, traveled with family
Helpful?
Thank KCastleberry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse S, General Manager at Staybridge Suites Indianapolis - Carmel, responded to this review, April 8, 2014
Thank you so much Kim for the great, 5 star review of our hotel. Sometimes it is nice when traveling to be able to relax and get comfortable, which is easy to do here. Glad to see you are coming back to us. We will be here when you are ready!
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234 reviews from our community

Traveler rating
    170
    45
    10
    3
    6
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Wentzville, Missouri
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 24, 2014

Front desk assistant was great, Room was not as clean as I would have expected, but did have several very good aspects. We used the pull-out couch, since no "2 Queen" rooms were available when we booked. When opening the couch, it was impossible to open the dresser drawers. It was nice to have a full fridge, though. Walls are pretty thin, so if you are a light sleeper, you may want to ask for a room away from families with small kids. The room next to us had 4 little kids with them and we could hear everything they were doing. Breakfast was frustrating. We went down to eat around and there were no eggs, no sausage, no french toast. I ended up eating a cold bagel with cream cheese and a cup of raspberry yogurt. On Sunday morning, we went down a bit earlier and the situation was a little bit better. Theatre room looked nice, but the first-come, first-served policy is no good. We suggest that maybe they add a reservation list so families can utilize it for a movie night. Hotel is adequate for the price, but nothing special, in my opinion.

Room Tip: DVD players in the rooms, so bring some DVD's for the kids. There is also a theatre room.
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank markjolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse S, General Manager at Staybridge Suites Indianapolis - Carmel, responded to this review, March 26, 2014
Thank you Mark for the feedback. We welcome all comments, as it only helps us be better for all of our guests. We will look at the issues you experienced and work on how we can improve our overall satisfaction. I apologize that you did not have a stellar experience like everyone else and I would welcome you to give us another try when you are in the area again. Thanks you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sylvania, Ohio
1 review
Reviewed March 24, 2014

We were in town this past weekend for a soccer tournament and our entire team stayed at this property. We've stayed in a lot of hotels over the years and this was by far one of the best hotel experiences we've had. Beautiful, clean rooms, attentive, personable staff, wonderful breakfast buffet. The outside fireplace and grill and theater room were perfect and added a homey touch. Drew, Jessica and Seth at the front desk were outstanding in their jobs! Always making us feel welcome and going out of their way to make sure we had everything we needed to accomodate our large group. We will definitely be back whenever we're in the area! Staybridge will be our first choice!

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank slisowski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse S, General Manager at Staybridge Suites Indianapolis - Carmel, responded to this review, April 8, 2014
Wow! What a great experience. I will definitely give Drew, Jessica, and Seth a big high five for providing great service to you and your group. Thank you for taking the time to provide us with the feedback that you had. Hopefully we will see again for a future tournament! Thanks again.
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Indianapolis, Indiana
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 2, 2014

I took advantage of the "bad weather" rate. They offered a discount for certain companies in the area when the weather is expected so people can be closer to work.
I was just hoping for a shower and bed but got more!

I was greeted by the most friendly staff. I was treated as though the enture hotel was built for me.
Check in took three minutes.
I went to my room to change and it was lovely. There was a small kitchenette wtih dishes, dishwasher, full fridge, freezer (with ice maker,) two-burner stove, garbage disposal. There was a small sofa with tables, a desk and a queen bed. There is a flat screen TV and even a dvd player. The shower is large.

I changed and went to their fitness center. Each workout machine has its own tv. Very nice.
I then showered and enjoyed the free wifi until bedtime.

There were a few people hanging out in the lobby which looked very cozy.. It was a Sunday so not too many people were there. A coworker told me that there are usually a lot of people there on weeknights.

VERY impressed especially for the price. This is my new home away from home when weather is bad and I need a place to stay. :)

Room Tip: Great area!
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  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marci t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse S, General Manager at Staybridge Suites Indianapolis - Carmel, responded to this review, April 8, 2014
Thank you Marci for writing a review of your stay. We do allow discounts to our loyal companies and to their workers in extreme weather so that you are not affected and can get to work. We are happy you took advantage of this opportunity but also that it was more than you expected. Please be a good cheerleader for us in the community and at your office. Thanks again.
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beijing
Level Contributor
43 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed February 12, 2014

Stayed at the staybridge suites for 5 nites, the room was spacious, clean, and very comfortable. the bathroom was also spacious and clean. Anything one would expect and it really felt like a home away from home. the service at the front desk was great, really made us feel like we were living with friends and relatives rather than in a hotel. the only thing that would have made this place terrific would have been an update to the breakfast. the spread is limited to cold cuts and cereal, and a DIY waffle machine. otherwise, it was a great experience and will definately be back and highly recommended!

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lauren0808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse S, General Manager at Staybridge Suites Indianapolis - Carmel, responded to this review, March 24, 2014
Thank you Lauren for your feedback on your stay. Our number one goal is to be clean and friendly so I am glad you saw the hard work that goes into that. I apologize if you felt the breakfast was limited. For the early risers, we put cold items out early but during normal service times, we also have hot scrambled eggs and bacon or sausage. I apologize if the options were confusing but I am glad overall, you had a good experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Schererville, Indiana
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 11, 2014

A group of friends of mine gathered in Carmel, to visit some other friends who live in the area. We were able to book a 3 bed suit (King and 2 Queens) on the 2nd floor for 3 nights. The room was excellent. The kitchen was very functional and we easily entertained a group of 8 in the living area.

The highlight for many of us was the excellent indoor pool and hot tub. We spent hours enjoying the water. The rooms were quiet and the free breakfast was nice.

My only downside was the iffy internet connections.

Room Tip: Enjoy the pool.
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  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Don H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jesse S, General Manager at Staybridge Suites Indianapolis - Carmel, responded to this review, March 24, 2014
Thank you Don for sharing your great experience. Our two bedroom suites are the largest in the area and work great for families or groups traveling together. I am glad you took advantage of the indoor pool, especially with all of the cold weather and snow we have had. We have heard your voice regarding our internet. Recently we have doubled our bandwidth and are upgrading the access points for better service to all of our guests. Thanks again for the review and hopefully you will be meeting your friends here more often.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
IL
Level Contributor
267 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
Reviewed January 30, 2014

This hotel is ok, but any other Staybridge I have stayed at was better. When I stay at a Holiday Inn Express, I don't expect much and this hotel really reminded me of one of those. probably the worst area was the bed- it was exactly like those old and flimsy beds they have at any Holiday Inn Express. The bed was bad and the bedding was even worse. I also hated the shower- the water really stinks badly like chlorine. The evening appetizers and the breakfast were fine.

  • Stayed January 2014, traveled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tc3399
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites Indianapolis - Carmel, responded to this review, February 15, 2014
Dear tc3399,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the bed in your room prevented you from fully enjoying your time at the hotel. We are glad to see you enjoyed the food and we appreciate the high score for Service. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Sincerely,

Adrian D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites Indianapolis - Carmel

Property: Staybridge Suites Indianapolis - Carmel
Address: 10675 N Pennsylvania St, Carmel, IN 46280-1087
Phone Number:
Location: United States > Indiana > Hamilton County > Carmel
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Carmel
#2 Business Hotel in Carmel
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Indianapolis - Carmel 3*
Number of rooms: 119
Reservation Options:
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Also Known As:
Staybridge Suites Indianapolis - Carmel Hotel Carmel

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