We booked our hotel on Hotels.com and paid for the 2 full size bed suite. I called early in the week, prior to our arrival to confirm, and they assured us that we would have 2 beds, not a pull out couch included. We have 2 small children so we each needed to sleep with 1 in separate beds. Upon arrival, they rudely told us, "sorry we gave those rooms away already", and put us in a queen with a pullout couch. Upon getting to the room, it smelled beyond disgusting of mildew, my kids were all congested the whole weekend from it. The pull out couch was like sleeping directly on the springs of the couch, not the mattress. They give you one thin little blanket to cover you. They didn't even clean when they did housekeeping, They made the beds and that was it, not vacuuming, or wiping anything down. We travel a lot, and stay at both high end and moderate hotels, this place was absolutely gross and will never stay there again, not recommend it to anyone.
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- Also Known As:
- Staybridge Suites Indianapolis - Carmel Hotel Carmel