Main attraction for this property was affordability and location based on internet information. We'd asked for a early check-in based on arrival by ferry from Melbourne, This was not acknowleged and we were told to check-in at 2pm. Luckily we carried a hard copy of our booking and a choice of rooms appeared from no-where! The receptionist comfirmed no credit card imprint was required or breakfast vouchers needed. The room was spaceous, very clean and had all the basics in working order. Bedding especially the mattress was well past expiry date and one of the pillows was cotton wool thin with 3 layers of pillow protectors. On the first night we retired early after 24 hrs of travelling only to be disturbed by Reception demanding a credit card imprints and our breakfast menu. Not impressed as this could of been resolved 12 hrs beforehand. The Bistro was quite busy with local trade and the menu seemed over-priced compared to Sydney restaurants offering the same style. However, the food was of exceptional quality, expertly cooked, value for money and well worth dining for 2 nights in a row. It's unfortunate that a negative attitude towards customer service appears 'viral' with senior employees and supervisors. An easily identifiable training need that Oasis Management has to rectify. Witnessing a Kitchenhand urinating behind the staff smoko area wasn't a very pleasant experience either. The property's saving grace was from a Room Attendant by the same name, Grace not only provided invaluable location information but also ensured our room was professionally serviced as well.
- Official Description (provided by the hotel):
- The Riverside Hotel Motel is located 4.7 kms from Launceston city centre, within close proximity to the Cataract Gorge, Penny Royal World, the Gunpowder Mill and Launceston Lakes Trout Fishing Complex. It is also the gateway to the many attractions of the Tamar Valley and wine route. The Riverside Hotel Motel offers excellent guest accommodation, and guests can enjoy a meal at our family friendly Bistro or unwind after a long day in the Sports Bar. Just 20 minutes from Launceston airport, the Riverside Hotel Motel is a family orientated establishment offering true Tasmanian hospitality. ... more less
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