The bagels here are pretty good and the hazelnut smush is amazing, but the service leaves much to be desired.
The menu clearly states one price for a bagel with any spread. When I ordered 3 bagels on my way to work, I only received 2 of the spreads. When I realized this, I inquired about it and was told I could purchase another spread if I chose.
Why on earth state one price for a bagel and spread, then not give me for 3 of the spreads for my 3 bagels? What if I had ordered 5 bagels? Would I still have only gotten 2 spreads as well?
I was treated like I was an idiot because I was not aware that bagels and spreads were charged separately. I was only given excuses with a defensive reaction, and no apologies.
Apparently the customer is never right at Panera in Bloomington.