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“Horrible Horrible”

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Eagle Pointe Golf Resort
Ranked #21 of 24 Hotels in Bloomington
Reviewed October 25, 2007

We have stayed at the Pointe every year for an IU football weekend for the past 10 years or so. Sometimes the condo units have been nice, other years quite dated and worn, but since it was the only place near Bloomington that could house our large crew, we've kept coming back.

This year was a mixed bag as far as the condo units were concerned, but the service was HORRIBLE. Hours after checking out we realized that we had left our young son's teddy bear and a very nice adult's Nike jacket behind. We promptly called to report the items that we were certain we left behind, and were told it would take several days for them to thoroughly clean the unit, but that someone would call us back if they found the items (that, again, we were certain we'd left behind). Nobody ever called. After many, many frustrating phone calls and after being told several times by the front desk that nothing was found and that the items simply weren't there, we FINALLY got somebody to go over to the unit A WEEK later, who found the jacket that they had either overlooked a half dozen times or had simply never bothered at all to look for at all, hanging exactly were we had said it would be. They never did find the much-loved teddy bear, which we can only assume was thrown away by the housekeeping staff rather than being turned in to the front desk. Our phone calls to the front desk were maddening. When I spoke with the manager to finally have the jacket shipped to us (of course, we had to pay for that), I told him how disappointed we were with their service, only to be told by him that "Well, I haven't heard anything good about you either." It was icing on the cake to be told that WE were the rude ones, after suffering through their incompetence and paying well over a thousand dollars for the privilege of staying in two 3-bedroom condo units at a mediocre resort.

  • Stayed: September 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
8  Thank scout1Indiana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EaglePointe, Front Office Manager at Eagle Pointe Golf Resort, responded to this reviewResponded August 22, 2012

We are so sorry to here about your experience back in 2007, but a lot has changed here at Eagle Pointe since then. With the 2012 IU football season quickly approaching, we invite you to come back for another stay and let us better serve you. If you have any questions, please call us at 812-824-4040 or email reservations@eaglepointe.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Eagle Pointe Golf Resort

Address: 2250 E Pointe Rd, Bloomington, IN 47401-9041
Location: United States > Indiana > Bloomington
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 24 Hotels in Bloomington
Price Range: $149 - $795 (Based on Average Rates for a Standard Room)
Number of rooms: 15
Official Description (provided by the hotel):
Experience the state's best kept secret when you visit Eagle Pointe Golf Resort, located on the beautiful wooded bluffs overlooking Monroe Reservoir, Indiana's largest lake. Enjoy the many amenities including golf, dining, tennis, swimming, banquet & meeting facilities and condominiums available for reservation. The resort is located just 8 miles south of Bloomington and Indiana University.GolfPlay our 6,700 yard par 71 Championship golf course with 4 sets of tees for your enjoyment. Rolling hills, 2 cascading waterfalls, and over 100 sand bunkers highlight your golf experience at Eagle Pointe. Other golf amenities include:Full service golf shop stocked with the the latest golf equipment and accessoriesDriving range, and practice greensPGA Professional on staffDiningVisit the Eagle Pointe clubhouse and experience multiple venues. Relax over a bottle of wine in the peaceful clubhouse restaurant or enjoy our 900 gallon fresh water aquarium in the clubhouse lounge. When the weather cooperates, feel free to dine outdoors either under the Terrace roof or at our poolside cabana bar.AccommodationsStay on site in one of our 1-6 bedroom wooded view and lakeside condominiums, some of which overlook Lake Monroe.EntertainmentEnjoy live entertainment featuring local DJís and artists every Friday evening in season from 9 to midnight on our outdoor 4,300 square foot covered Terrace.Special EventsEagle Pointe Golf Resort hosts many special events throughout the year including golf scramble fundraisers, holiday tournaments, weddings, family reunions, bridal & baby showers, birthday parties, and any other type of event. Check with the front desk for a current schedule. ... more   less 

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