This hotel has many positive things - the rooms are very clean, comfortable, and feel spacious. The rooms had nice sized mini fridges, coffee pots and microwaves. The view from our room overlooked the parking lot, but (since we were on the 3rd floor) we could see beyond the parking lot to grassy areas and trees beyond it. The staff was all welcoming, friendly, and helpful. There's an enclosed recreation area - a nice sized pool on one end and table tennis on the other, with seating around the pool and in the middle of the room. This area has huge windows all along the sides, looking out onto lots of green grass and some trees. There is a hot tub but it was taped off when we were here in April of this year and it still isn't fixed in late June. They tried resealing it with no luck. if this is an important feature, speak to this location directly and ask if it's working and will be during your stay. It's a bit of a walk to stores and restaurants but a very quick drive to reach some chain restaurants and stores. Getting to downtown Bedford is a bit more of a drive.
Re: the minor issues, the most important to me was the confusion about the length of my stay. I'd asked for a two night stay but actually was booked for only one night and it was such a busy time, the hotel was booked for the second night by the time I discovered the problem. We were there for family reasons, at a time when we all needed to be together, so this was especially distressing. Normally, my checkout date is gone over when I check in but not this time. We were lucky that someone cancelled at the last minute, but we didn't know that at the time we had to leave for the day and had to vacate the room until it was check in time again. My connection was very bad when I made the reservation, so I can understand how it happened, but still think it's good policy to go over check out date and time at registration and to confirm the check out date when taking the reservation.
The breakfast included some hot selections but the second morning several had run out about midpoint during the breakfast service and weren't replenished during the time I was getting breakfast. The fruit was also very sparse. The first morning everything was available and the hot foods were bacon, sausage, sausage gravy and biscuits, and reconstituted eggs. There was a pancake maker but it wasn't working well when we were there. There is the usual cold breakfast fare, including juices - cold cereals, yogurt, 2% and skim milk (no Vit. D) and packets to make oatmeal. It would have been nice to see something like fresh mixed fruit salad or french toast and real eggs. On a side note, the welcoming chocolate chip cookies ran out really fast, too, and didn't get replenished. At other HI Express locations I've visited they are replenished during normal check-in time.
The door to the pool area wasn't unlocked when pool hours started and I had to request it be opened. When it was unlocked, the doors to the outside weren't unlocked as well, which wasn't a disaster. There's a door close to the one I went out that can be opened with a room key. The patio area is small and wasn't cleaned. it was crowded with chairs that looked like they were taken from the pool area.
Lots of the issues I had made me feel the hotel was having an extra busy time and was short staffed for the situation. It didn't prevent me from enjoying my stay, apart from the stress of having no room for the better part of the day. I'd consider staying here again, if staying in Bedford.
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel & Suites Bedford has 64 rooms, jacuzzi suites and mini-suites available. Guest room amenities include: 2 phones with 2 lines, data port & voice mail. We also feature two large meeting rooms, 24 hour business center, 2nd floor rooms with pool view. Wireless high speed Internet access available. Stay Smart at the Holiday Inn Express Hotel. We offer: free Express Start breakfast bar, free local calls and Priority Club Rewards benefits. ... more less
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- Also Known As:
- Holiday Inn Express Bedford Hotel Bedford
- Holiday Inn Bedford
- Bedford Holiday Inn