While the desk personnel were perky and helpful, the lobby, room and hallways are really starting to show their age. Carpets were worn and dirty and the mechanical HVAC unit in the room was noisy. Building security keys are really showing their age: Got locked out of the entrance to the building and my room twice through the stay.
The hotel bar was good for a Holiday Inn, though not staffed enough during the night hours and service was slow. Breakfast at the Hotel Restaurant was good, and they were willing to cook items not on the limited buffet. However, the restaurant staff was a bit disorganized each morning and it took a lot of time to pay our tab.
- Official Description (provided by the hotel):
- High Speed Internet Access and Wireless Access in all guest rooms, lobby, restaurant & lounge. Conveniently located in the western suburbs of Chicago, Holiday Inn Hotel Chicago-Willowbrook/Hinsdale is accessible to all major expressways, Chicago's O'Hare International Airport and Chicago's Midway Airport (complimentary shuttle to and from Midway Airport). Neighboring the corporate communities of: Burr Ridge, Hinsdale, Oakbrook, Lemont and Woodridge, our full service hotel and conference facility provides top-level service and amenities to satisfy our business and leisure guests. All of the 220 guest room accommodations and suites have been newly renovated and have many conveniences and amenities. Willby's restaurant and lounge, outdoor pool, exercise room with a sauna and guest laundry facilites add to a very comfortable stay for our guests while attending a conference or visiting family in the greater Chicago area. ... more less
- Also Known As:
- Holiday Inn Chicago Willowbrook Hinsdale Hotel Willowbrook
- Holiday Inn Willowbrook
- Willowbrook Holiday Inn