I was waiting to review this hotel because I wrote a letter to management with Holiday Inn and was waiting to see how they responded or helped me with this situation. I thought that would only be fair. Well, it's now 7 days later and I have yet to hear anything by phone or by email about my visit.
I wish I had seen the previous review for this hotel sooner, but they must have stayed around the same time we did, because we had a very similar experience.
I had an awful time confirming my reservation before our trip, and had a very difficult time scheduling the shuttle between the airport and hotel. I was transferred to 4 different people on one phone call-none of which were able to help. I was rudely put on hold and forgotten about 2 other times. When I finally did reach someone, it was a huge headache and NOT at all the kind of thing I need to worry about when traveling so far from home.
The weather was around 100 degrees outside, and when we arrived to our room, there was absolutely no air conditioning on. We turned it on and went out to try to find the pool. Well, we couldn't find it, so we stopped by the front desk at which point we were informed that the pool had been shut down all week and was out of service. This is a terrible season for the pool to be out of order especially with it being so hot. It didn't seem like there was any hurry for them to get it fixed either.
For the price that we paid for the room, no pool, poor room conditions, no air, no breakfast... it was not at all worth it. I would not stay again, and I am disappointed in Holiday Inn for not getting back in touch with me. I stayed 3 other nights this past week at various hotels through the South, and would not have made any of them Holiday Inn after this experience.
- Official Description (provided by the hotel):
- High Speed Internet Access and Wireless Access in all guest rooms, lobby, restaurant & lounge. Conveniently located in the western suburbs of Chicago, Holiday Inn Hotel Chicago-Willowbrook/Hinsdale is accessible to all major expressways, Chicago's O'Hare International Airport and Chicago's Midway Airport (complimentary shuttle to and from Midway Airport). Neighboring the corporate communities of: Burr Ridge, Hinsdale, Oakbrook, Lemont and Woodridge, our full service hotel and conference facility provides top-level service and amenities to satisfy our business and leisure guests. All of the 220 guest room accommodations and suites have been newly renovated and have many conveniences and amenities. Willby's restaurant and lounge, outdoor pool, exercise room with a sauna and guest laundry facilites add to a very comfortable stay for our guests while attending a conference or visiting family in the greater Chicago area. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Chicago Willowbrook Hinsdale Hotel Willowbrook
- Holiday Inn Willowbrook
- Willowbrook Holiday Inn