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“Bad Hospitality & Risk of Theft” 2 of 5 stars
Review of Hawthorn Suites by Wyndham Northbrook Wheeling

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Hawthorn Suites by Wyndham Northbrook Wheeling
Ranked #2 of 4 Hotels in Wheeling
Wheeling, Illinois
2 reviews
“Bad Hospitality & Risk of Theft”
2 of 5 stars Reviewed November 16, 2012

If ever you are staying in this hotel, please do not stay beyond 3-4 days. I had stayed in this hotel for 3 months considering its an extended stay hotel. As per policy they replenish the household utilities on a weekly basis during housekeeping. During the course of stay in the hotel, i used to take the complimentary breakfast granola bars (1 each day) and put it in my hotel draws if I am not in a mood to eat it. I had collected some 5-6 bars and a few muffins in the kitchen draws. Likewise, i used to collect the shampoos which i dont use in a week in the draws. I also used to my other personal belongings in the draws and closet as the studio room is really small and the drawers are the only place where we can keep stuff. Shockingly, when i came back to the room after office, i saw a notice stating "You are collecting houshold items and breakfast items in the draws." with photos of the drawers with the stuff. They have removed all the items i had collected and warned me that i may be levied a fine of 100$ if i repeat this in future!! I have travelled all over, and never have I experienced such a thing. Complimentary items which are kept in your room are for you to use the way you want. Further more, I have never collected these things voluntarily by asking them for additional stuff. I have just kept whatever was kept in my room, for further use. Also, opening up drawers where personal stuff are kept and rampantly scavaging the personal stuff is really unpardonable. Felt very violated with the behaviour and the tenor of the notice. It is a frequent custom with the hotel to keep such notices in the room everytime their housekeeping comes to clean the room. The housekeeping staff do not replenish items, do not keep the reqd no of towels and even for small spillage, they keep a notice saying, you may be fined 250$ if u repeat this. Guests are to be treated with respect and not scared with fines and notices, for any small reason. They should have guidelines in place that are properly stated to the guests at sign-up rather than having hidden rules like, you cant collect the complimentary shampoos that we are kept in your room. You will have to use it only inside the hotel etc. Overall a horrible experience.

  • Stayed November 2012, traveled on business
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Vidhya R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AGM60090, Manager at Hawthorn Suites by Wyndham Northbrook Wheeling, responded to this review, November 27, 2012
Thank you so much for your feedback and please accept my sincere apologies that your experience was less than top notch. The hotel does have a set housekeeping service in place where the household items are replenished. The service states that if the household products are unused that week, than they are not replenished. The hotel would never accuse a guest of stealing, or wants them to feel this way. The notice was a friendly reminder that household will only be replenished on your scheduled cleaning day as needed.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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298 reviews from our community

Traveler rating
    98
    101
    53
    32
    14
See reviews for
90
38
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130
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
ANTIOCH
1 review
3 of 5 stars Reviewed October 19, 2012

This hotel was filled with a plethora of aromas. We never knew what we were going to smell whenever we stepped into the hall, elevator or lobby. Our room even had a strange aroma (almost like someone had stayed there with a pet). The overall temperature of the hotel was HOT. The staff was very friendly but I made our reservation so our rooms would be next to each other and they were either on the opposition end of the same floor or on different floors altogether. Not much of a choice. When I worked at a hotel, a new reservation had priority over a guest that was already at the hotel and just wanted to extend their stay. We made every accommodation for extending guests, but if need be, they would have to change rooms, not inconvenience a new guest just arriving.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank KathleenMAntioch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AGM60090, Manager at Hawthorn Suites by Wyndham Northbrook Wheeling, responded to this review, December 26, 2012
Dear Valued Guest,

Thank you for staying at the Hawthorn Suites Wheeling! I am very sorry to hear of all of the bad odors you smelled throughout your stay. Sometimes other guests do cook, which can release cooking smells into the hallway, and I can ensure you we really do try our best to rid the hallways of smells. In regards to your room arrangement, we try our best to accommodate special requests, but cannot ask a current guest already occupying the room to switch rooms and move. We appreciate your feedback and hope you will give us another opportunity to serve you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hawthorn Suites by Wyndham Northbrook Wheeling

Property: Hawthorn Suites by Wyndham Northbrook Wheeling
Address: 8000 Capital Dr, Wheeling, IL 60090
Phone Number:
Location: United States > Illinois > Wheeling
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Wheeling
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hawthorn Suites by Wyndham Northbrook Wheeling 3*
Number of rooms: 141
Official Description (provided by the hotel):
Come and experience our new Comforts of Home Bedding Collection by Sealy Posturepedic. Wake up to a fresh cup of coffee! Wheeling, an all-suite property, is the perfect place for your next stay and a great alternative to a corporate apartment or temporary housing. Each suite consists of a fully equipped kitchen: dinnerware, silverware, pots and pans, dishwasher, stove top and a full size refrigerator with an ice-maker. Working area has a spacious desk with two-line phone, voicemail and complimentary high-speed Internet service. Relax in an oversized lounge chair while watching your favorite shows on HD cable TVs. To curb those late night munchies, visit our designated vending machine area. You have a companion? No problem! We re pet friendly. Conveniently located west of Interstate 294, 30 minutes from Chicago and only 10 miles north of O'Hare Airport, we are a perfect location if you re visiting the North Shore, Rosemont or the Northwest Suburbs area. Located only blocks away from Chicago Executive Airport and many of the Fortune 500 Companies, only a couple miles away from the Westin Chicago North Shore Conference Center, we are a perfect fit for a night or a temporary home away from home. ... more   less 
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Also Known As:
Candlewood Suites Chicago - Wheeling Hotel Wheeling
Candlewood Suites Wheeling
Candlewood Wheeling
Wheeling Candlewood Suites

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