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“Better then I expect” 4 of 5 stars
Review of Hawthorn Suites by Wyndham Northbrook Wheeling

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Hawthorn Suites by Wyndham Northbrook Wheeling
Ranked #2 of 5 Hotels in Wheeling
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301 reviews from our community

Traveler rating
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    54
    33
    14
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
ANTIOCH
1 review
3 of 5 stars Reviewed October 19, 2012

This hotel was filled with a plethora of aromas. We never knew what we were going to smell whenever we stepped into the hall, elevator or lobby. Our room even had a strange aroma (almost like someone had stayed there with a pet). The overall temperature of the hotel was HOT. The staff was very friendly but I made our reservation so our rooms would be next to each other and they were either on the opposition end of the same floor or on different floors altogether. Not much of a choice. When I worked at a hotel, a new reservation had priority over a guest that was already at the hotel and just wanted to extend their stay. We made every accommodation for extending guests, but if need be, they would have to change rooms, not inconvenience a new guest just arriving.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank KathleenMAntioch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AGM60090, Manager at Hawthorn Suites by Wyndham Northbrook Wheeling, responded to this review, December 26, 2012
Dear Valued Guest,

Thank you for staying at the Hawthorn Suites Wheeling! I am very sorry to hear of all of the bad odors you smelled throughout your stay. Sometimes other guests do cook, which can release cooking smells into the hallway, and I can ensure you we really do try our best to rid the hallways of smells. In regards to your room arrangement, we try our best to accommodate special requests, but cannot ask a current guest already occupying the room to switch rooms and move. We appreciate your feedback and hope you will give us another opportunity to serve you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Level Contributor
48 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed October 16, 2012

Staff indicated that this property became a Hawthorn Suites by Wyndham effective October 1st 2012 (was a Candlewood Suites), and that the property had not been renovated yet. Nonetheless, rooms and all public areas were clean and in excellent condition. The bed was comfortable. Plentiful and good quality towels.

The room has a work desk/eating table, full kitchen with dishwasher and full size refrigerator. Good supply of utensils, cookware, etc. One negative (common to many motels) is that the desk chair when adjusted to its max is still not high enough, forcing one to work on a computer at an uncomfortable level.

No restaurants or other services in walking distance, but Hawthorn provides a shuttle covering up to a 5 mile radius Monday through Friday (Saturday and Sunday are a problem without a car).

The breakfast is a far cry from other Hawthorn Suites at which I have stayed. To call it a continental breakfast is a stretch. Juice in bottles, muffins in packages, trail mix bars, coffee. Eating area consists of one small table. The staff indicated that within a month or two, a regular hot breakfast will be available.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank VoyagerRicardo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AGM60090, Manager at Hawthorn Suites by Wyndham Northbrook Wheeling, responded to this review, November 27, 2012
Dear Valued Guest,

It is great to hear that you had a first class stay with us! We apologize that our breakfast selection did not meet your expectations. We have a hot breakfast coming in 2013 with more options for all. Thank you for taking the time to review our hotel! We hope you will come back and visit us soon!

Warm regards,

Hawthorn Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hawthorn Suites by Wyndham Northbrook Wheeling

Property: Hawthorn Suites by Wyndham Northbrook Wheeling
Address: 8000 Capitol Dr, Wheeling, IL 60090-6478
Phone Number:
Location: United States > Illinois > Wheeling
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Wheeling
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hawthorn Suites by Wyndham Northbrook Wheeling 3*
Number of rooms: 141
Official Description (provided by the hotel):
Come and experience our new Comforts of Home Bedding Collection by Sealy Posturepedic. Wake up to a fresh cup of coffee! Wheeling, an all-suite property, is the perfect place for your next stay and a great alternative to a corporate apartment or temporary housing. Each suite consists of a fully equipped kitchen: dinnerware, silverware, pots and pans, dishwasher, stove top and a full size refrigerator with an ice-maker. Working area has a spacious desk with two-line phone, voicemail and complimentary high-speed Internet service. Relax in an oversized lounge chair while watching your favorite shows on HD cable TVs. To curb those late night munchies, visit our designated vending machine area. You have a companion? No problem! We re pet friendly. Conveniently located west of Interstate 294, 30 minutes from Chicago and only 10 miles north of O'Hare Airport, we are a perfect location if you re visiting the North Shore, Rosemont or the Northwest Suburbs area. Located only blocks away from Chicago Executive Airport and many of the Fortune 500 Companies, only a couple miles away from the Westin Chicago North Shore Conference Center, we are a perfect fit for a night or a temporary home away from home. ... more   less 
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Also Known As:
Candlewood Suites Chicago - Wheeling Hotel Wheeling
Candlewood Suites Wheeling
Candlewood Wheeling
Wheeling Candlewood Suites

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