I attempted to make a reservation on Tripadvisor.com that appeared to not go through on my cell phone. I contacted the hotel to make it instead. When I arrived, the lady asked me why I double booked. I explained what happened and she rudely told me it was my mistake, and they wouldn't refund.
I was not aware this had happened, and she told me she couldn't refund the money, I needed to contact TripAdvisor. I did and they attempted to have the hotel refund their booking and the hotel refused. Had it not been for TripAdvisor refunding me anyway, I would have been out the money for the second booking which was not my mistake.
The hotel was no help, but anxious to keep the money they didn't earn. It was nice on the inside, but I will never stay there again, nor refer them due to their unethical behavior regarding a mistake that wasn't mine. Watch your money!!!
Also, I had a room on the highway side in which the road noise kept me up all night. Not recommended for good sleeping conditions.
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- Also Known As:
- Best Western Westmont
- Westmont Best Western