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“Good but could have been better”

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Ramada Waukegan Great Lakes
Ranked #10 of 16 Hotels in Waukegan
Waukegan
1 review
“Good but could have been better”
Reviewed June 9, 2014

This Hotel was close to our sons PIR graduation and they gave us a discount because we were there for that. Everything was clean and comfortable, however we had a lot of problems with the shower and the door that led to where we were parked was not working. The online ads claimed that this hotel had been recently remodeled and some things were new however a lot of things looked half done or unfinished.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada

Helpful?
Thank Dawn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramada W, General Manager at Ramada Waukegan Great Lakes, responded to this review, June 14, 2014
Dear Dawn M.,

Thank you for choosing to stay with us for your sailor's Navy Graduation! We are currently engaged in remodeling, and apologize for the half-done facility you encountered. We invite you to visit again and witness our progress.

Ron Shelton
general manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,243 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Waukegan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 9, 2014

We were first assigned to a wing of the hotel that looked like it was a condemned building with the ceilings caving in, the walls all brown appearing like water damage.Once in the room,the room was destroyed.All doors leading into hotel were rusty and difficult to open.Our new room had a strong terrible odor like a bug bomb.Only two towels given.Shuttle promised to get to graduation never came. Had to get a cab. This is one of the worst places I have ever stayed.The desk employees were very nice though!

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada

Helpful?
1 Thank Christine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramada W, General Manager at Ramada Waukegan Great Lakes, responded to this review, June 14, 2014
Dear Christine H.,

I'm sorry you needed to take a cab to the Navy Graduation. We have free shuttle service for our guests beginning at 6:45am before graduation, operating continuously until all guests are served to arrive for seating beginning at 8am. It will take approximately 20-30 minutes for the shuttle to complete each round trip. We are currently engaged in a remodeling project, specifically updating those brown walls you encountered. We are pulling off old wallpaper and updating with a fresh, smooth, beige finish. We invite you to see our new look as it continues.

Ron Shelton
general manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waukegan
1 review
Reviewed June 9, 2014

When we first arrived I thought we had made a good choice as from the outside everything looked nice and the lobby was clean and updated as well. Once we entered the building to go to our room, things changed drastically. The hallways were very stinky and dingy looking. I thought maybe this was just because it was an older building. When we entered our room, I was very disappointed with the smell in there as well. I guess it wouldn't be so bad if you like the smell of moth balls! I guess my biggest complaint was the cleanliness of our room. There was hair all in the drain of the shower, the glasses had lipstick on the rim and the lid to the ice bucket was filthy! There were only two towels in the room which is an issue when you have four people staying in the room. All in all the room served our purpose however we would not recommend this hotel to anyone nor would we visit there again ourselves.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada

Helpful?
Thank Lorraine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramada W, General Manager at Ramada Waukegan Great Lakes, responded to this review, June 9, 2014
Dear Lorraine B.,

Thank you for noticing our newly remodeled lobby. There are many new things coming, including updating our rooms and hallways for a fresher look. I apologize for our housekeeping and will correct these issues with my staff immediately.

Ron Shelton
general manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Joliet, Illinois
2 reviews
Reviewed June 7, 2014 via mobile

The smell was like cats and dogs urine. the carpet was dirty and bad in the hallways very horrible. Only thing was nice with the front of the place. I repeat do not spend your money do not spend your money Porn

Stayed June 2014, traveled with friends
Helpful?
Thank Jamaica C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramada W, General Manager at Ramada Waukegan Great Lakes, responded to this review, June 15, 2014
Dear Jamaica C.,

Thank you for noticing our newly renovated lobby at the front of the hotel. We are continuing renovations into hallways and guest rooms, which will freshen the hotel upon completion. We apologize for the odor you experienced, and are currently addressing these issues with our renovations.

Ron Shelton
general manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Waukegan Great Lakes

Property: Ramada Waukegan Great Lakes
Address: 200 N Green Bay Rd, Grand Ave & Green Bay Rd, Waukegan, IL 60085-4411
Phone Number:
Location: United States > Illinois > Lake County > Waukegan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 16 Hotels in Waukegan
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada Waukegan Great Lakes 3*
Number of rooms: 186
Reservation Options:
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Also Known As:
Ramada Waukegan Gurnee Hotel Waukegan
Ramada Inn Waukegan

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