I had a great experience at this hotel. I called the Ramada and initially they were booked for the night so my friends and I went to the Motel 6 right down the street (never go there). We couldnt sleep because the rooms were so dirty !!!! I called the Ramada again out of desperation and spoke with Sheena (night shift/awesome customer service) who informed me that they had just had a cancellation !!!!! Sheena had our room and keys ready for us as soon as we arrived. Our room was clean,well kept and exceeded our expectations. The pool/hot tub area was very clean. I had a minor problem with unsupervised children splashing us in a the pool but Angela (front desk manager) came and promptly removed the children. Great hotel, excellent customer service and I will be more than happy to return.
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- Also Known As:
- Ramada Waukegan Gurnee Hotel Waukegan
- Ramada Inn Waukegan