I had to come to Waukegan for business. I had to stay two days. We (family members ) rented four rooms total for two nights. It was a 9 1/2 hour drive so I chose your hotel due to the hot tub, indoor pool, and sauna. I have back trouble and wanted the above at my disposal to relax and soothe my aches and pains. I also had family from the Navy base to join me during my stay. When we finally got someone to help us the guy finally turned the hot tub on and the water shot straight up in the air instead across the hot tub. The guy just laughted and shrudded his shoulders. The sauna was out of order. I stayed two days. When I checked out I told the lady at the desk. She proceeded to check me out and then as I was leaving she asked if there was anything more she could do ? I asked her what she had done at all to help ? She then asked if I would like to speak to manager to possible have some money taken off my bill. I said yes. When she came back she informed me that the manager wasn't available but she gave me his card. (Clint Cissell, General Manager at 1-847-244-2400) I tried several times to follow up with this manager but to no avail. I am very, very disappointed in Ramada Inn at this location.Why print phone numbers on business cards and hand them out as the General Manager if you never intended to answer or help the customers ?
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- Also Known As:
- Ramada Waukegan Gurnee Hotel Waukegan
- Ramada Inn Waukegan