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“One of the better Marriott Locations”

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Courtyard Chicago Waukegan/Gurnee
Ranked #1 of 16 Hotels in Waukegan
Certificate of Excellence
Newark, Delaware
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“One of the better Marriott Locations”
Reviewed July 15, 2014

The service at this location rivals many JW or Resort Locations. One of the most important things for frequent travelers is to maintain the property. The property is always being updated, maintained and cleaned. Even the parking lot has been resurfaced. The staff at this hotel are beyond the accepted standard of service and the hotel is one of the better managed facilities. The manager and staff at this location work together and provide outstanding customer service. The manager is always present on the floor, greets and works with the staff and doesn't hide in an office. I travel several extra miles to stay at this hotel verse other more local Marriotts. It's worth the drive. I've spent 13 months on/off at this hotel and it just gets better and better.

  • Stayed July 2014, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Robert R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review, July 17, 2014
Dear Robert R,

What a review! We are humbled by your generous feedback about the cleanliness, upkeep and friendliness you receive each week. Let me say, on behalf of the entire team, how grateful we are that you choose us! You're like family here at the Courtyard Waukegan and it wouldn’t be the same without you!

Thank you again for being on our cheer squad and we'll look forward to your next visit.

Christine and the Courtyard Crew
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364 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • German first
  • Spanish first
  • Swedish first
  • Any
English first
Chino, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 23, 2014 via mobile

We stayed here for 2 nights/3 days for our son's Navy boot camp graduation. Rooms were exceptionally clean, staff deserves 10 stars for friendliness & helpfulness in every way possible. We saw our sailor off at Ohare at 2am Sat morning & We had a late departure flight on Sat night. Hotel allowed us late 3pm check out which was a life saver! It gave us a place to come back and sleep . Especially having our 2 young daughters with us. Don't know where we would have gone if it wasn't for that late chk out. Im forever grateful. I'll be recommending this hotel to family and friends. There's too many good things to say about our stay here. Great affordable room rates as well.

Stayed June 2014, traveled with family
Helpful?
3 Thank cmonWinwithme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review, July 17, 2014
Dear cmonWinwithme,

Thank you for sharing your great experience with other travelers! We were honored to help you with your unique departure time. It was a pleasure to serve your family and we congratulate your new Navy Grad!

We really appreciate your valuable recommendation to friends and family and we will look forward to serving them in the future.

Warmest regards,
Christine and the Courtyard Crew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ohio
Level Contributor
153 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed June 15, 2014

First off, the staff everywhere you turn are the nicest, most enthusiastic people. Front desk, maintenance and especially the people working the cafe in the morning. For the tired traveler they are just wonderful.

As for the hotel, it has all of the standard Courtyard features as you expect and need as a business traveler. Now, I had a couple issues: the iron was broken and didn't make steam - and they had a new one delivered in less than two minutes. The hotel also had one glitchy evening where the cable TV was missing most channels and they tried rebooting their satellite system, and the internet was basically unusable, delivering 0.1 mbps at best. The next morning TV was restored and the internet was back to its norm at this hotel, or about 1 mbps up/down (which could be better, but is at least usable). I hold no ill will--we've all had technology give us fits at one time or another. You can pay extra for faster internet but I chose not to.

Side tip: Anastasia's right next door is a solid sports bar/restaurant with good staff

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank betona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review, June 22, 2014
Dear Betona,

Thank you for the raving review of our legendary hospitality! You humble our team and we are so proud to deliver 1st in class service.

Thank you so very much for your patience and understanding with the technical concerns you experienced. I have made calls with both providers to check all of our services. I do believe there were weather concerns during these outages; however it doesn't hurt to have everything checked. Thank you for sharing your experience so we can address it.
We recently upgraded our internet from 20 mgs to 100 mgs and should have very robust service for both complimentary and upgraded service.

Please reach out to me for your next visit; I would love to greet you in person.

Warmest regards,
Christine and the Courtyard Crew

PS: I love your profile picture! Speed Racer Rocks!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orchard Park, New York
Level Contributor
88 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed June 11, 2014

I have stayed at the Courtyard Chicago Waukegan/Gurnee many times over the years and have found it to be an extremely reliable hotel. The rooms are standard courtyard rooms and the beds are very comfortable. I find the staff at the hotel to be extremely pleasant and greet guests very warmly - from check in to the breakfast staff they all appear to be trained in customer service very well. Parking is plentiful and there are several fast food restaurants and shops nearby.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Susan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review, June 22, 2014
Dear Susan P.,

Thank you so much for being our loyal guest!
We are proud to consistently provide you with a clean, comfortable stay with legendary hospitality! If there is ANYTHING we can do to personalize your next visit, please reach out to me any time!

Warmest regards,
Christine Trippi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cypress, Texas
Level Contributor
44 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed June 9, 2014

I really like the location of this hotel as it is within walking distance of a couple of restaurants and shops. The rooms were clean and compared to some other Courtyards I have stayed in a lot more well kept. The hotel staff was friendly and welcoming. They also have a bistro that serves coffee in the morning and other food throughout the day. The lobby was clean and also in good condition.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SaintsFanGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review, June 22, 2014
Dear saintsfangirl,

Thank you for choosing the Courtyard Waukegan! I'm thrilled you enjoyed our new refreshing room package and cleanliness of our "Suite Dream Team!" Our Bistro, serving the very popular Starbucks brands, is a hit with our guests!

We hope to have the opportunity to serve you again.

Warmest regards,
Christine and the Courtyard Crew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baton Rouge, Louisiana
Level Contributor
94 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed June 8, 2014

Great place to stay for Boot camp moms and dads.. We stayed there for 5 nights and were very comfortable . We went their for my son's graduation may the 30th from Navy graduation. Very proud mom I am . Tina was so helpful to us every day and pleasant to talk with each day. The Naval base is not that far at all maybe 4 miles.Would recommend without apprehension. Fun things to do there. The Mall is huge and 6 flags is fun; we did all the scary rides and i cried on each ride.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank sudiemccoolmoyse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review, June 22, 2014
Dear sudiemoooloyse,

I just loved your review!! We are proud to be a partner with Six Flags and I'm so thrilled you have time to visit the park. I think it's adorable that you cried o each ride! :) We're so honored to serve our Navy families and we congratulate your new grad!

You made Tina's day by mentioning her awesome hospitality. Thank you for that!

We hope to serve your great family again,
Christine and the Courtyard Crew
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Baton Rouge
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed June 3, 2014

This is a very clean property that attracts both business travelers and those coming to a PIR for a graduation at the Navy training center which is nearby. The courtyard itself is well maintained and it was a pleasure to sit outside now and then on the weekend we were there. The main positive, however, is the hotel staff. They are, almost unfailingly, helpful, attentive and very professional, especially Kelly at the front desk to whom no request was too small and she has a terrific knowledge of the area, which of course comes in handy for a traveler, and Tina, who ran the bar and bistro at night with a great attitude and a real desire to be of service to us and her other customers. Plus, the bar is comfortable, a nice venue to unwind. We'd stay here again if the occasion arose.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank OldFlapjackJones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review, June 22, 2014
Dear oldflapjackjones,

Thank you for the raving review! I know Tina and Kelly will be honored to have been mentioned by name! We're thrilled you enjoyed our legendary hospitality and sitting in our outdoor experience. We certainly hope we have the opportunity to serve you again!

Warmest regards,
Christine and the Courtyard Crew
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Chicago Waukegan/Gurnee

Property: Courtyard Chicago Waukegan/Gurnee
Address: 3800 Northpoint Blvd, Lakehurst Rd, Waukegan, IL 60085-6717
Phone Number:
Location: United States > Illinois > Lake County > Waukegan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Waukegan
#1 Family Hotel in Waukegan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Chicago Waukegan/Gurnee 3*
Number of rooms: 137
Reservation Options:
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Also Known As:
Courtyard Chicago Waukegan/Gurnee Hotel Waukegan
Courtyard Waukegan
Waukegan Courtyard
Waukegan Marriott

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