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“There is no other choice!”

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Courtyard Chicago Waukegan/Gurnee
Ranked #1 of 16 Hotels in Waukegan
Certificate of Excellence
Frankfort, Michigan
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“There is no other choice!”
Reviewed November 12, 2013

We stayed here after reading reviews online and the amenities offered; we could not have made a better choice in that price category.

Upon arrival we were warmly greeted by the staff who made us feel more like we were staying in a boutique hotel than in a big corporate place.
The staff took great care to learn our individual names, remembered our preferences, had fantastic suggestions for a celebratory lunch (AHA Sushi restaurant) and treated us like family.

Our stay here made our occasion, our son's Navy Boot Camp graduation, even more special.
That was very unexpected and wonderful.
Thank you!

  • Stayed November 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank 812michaelj812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review, November 14, 2013
Dear 812michaelj812,

Wow! What a review! We are so humbled and honored to serve you. Thank you, from the bottom of our hearts, for choosing us as your home away from home!

We congratulate your new Navy grad and wish your family all the best.

Warmest regards,
Christine and the Courtyard Crew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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359 reviews from our community

Traveler rating
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    90
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    7
    0
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201
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83
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Swedish first
  • Any
English first
Boston, Massachusetts
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 28, 2013

I booked this hotel after reading reviews on trip advisor for my son's graduation from Great Lakes naval boot camp. The reviews were right on! Superb staff and a very accomodating place to stay.First of all location is great, near highway and set in the middle of Fountain Square shopping area with many fast food places and a Walmart. Secondly the staff-especially Helen- makes you feel like "old friends." Helen understands how important Navy boot camp graduation is to the families and makes a big deal out of our new sailors. Next, the suites are nice, newly appointed and very clean,modern. I was glad I had the suite my new sailor got out of his uniform and took a long nap on the couch.My only "little" complaint was their were four of us sharing the beds and I wish they had been queens instead of doubles-little tight.The lobby area is very open ,modern with a nice fireplace.The restaurant(with Starbuck's coffee) and bar is a very relaxing area with private booths with T.V.s in them.Lastly-TAKE THE SHUTTLE to graduation so easy-dropped us of at the gate on base while all the cars are in line.Thanks for the wonderful stay. GO NAVY.

  • Stayed October 2013, traveled with family
    • Value
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Helpful?
2 Thank PMB1016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review, November 1, 2013
Dear PMB1016,

Congratulations on your new Navy Grad! Thank you so very much for the fantastic review of our service and hospitality! You made Helen's day! We're thrilled you enjoyed our hospitality from the heart, location and convenient shuttle to the base. Friday is our favorite day of the week and Yes, GO NAVY!!

We hope to be delighted with your visit again.

Warmest regards,
Christine and the Courtyard Crew
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Wiesbaden, Germany
1 review
Reviewed October 22, 2013

Rooms and Service were excellent. The Staff was very friendly and took care of presonal requests. Breakfast was superb. The location offers various opportunities like restaurants, which you can reach by foot.

  • Stayed September 2013, traveled on business
    • Value
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    • Service
Helpful?
Thank Christian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review, October 26, 2013
Dear Christian B,

Thank you so much for taking the time to share your fantastic experience with other business travelers! We are honored to help you thrive while on the road! We are happy to personalize your visits, please let us know if there is anything else we can do to make you more comfortable and feel at home.

Warmest regards,
Christine and the Courtyard Crew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LA
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 15, 2013

We selected this hotel because they offered a shuttle to our reception. After touring the facility I was so impressed: the rooms were modern & updated, the lobby was a great meeting spot with great snacks for purchase, and the staff was awesome. There are many restaurants near the hotel and it has easy access to the highway. I highly recommend this hotel!!!

Room Tip: I loved the suite we had! My friends said it was a little noisier on the side by Anastasia's res...
See more room tips
  • Stayed October 2013, traveled as a couple
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Helpful?
Thank susan s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review, October 17, 2013
Dear Susan S.,

Congratulations to the newlyweds!

Thank you for taking the time to share your fantastic experience with other travelers, and especially brides to be!
It's always a thrill for use to welcome our wedding parties, and cheer on our bride and groom.

On behalf of the entire Courtyard Crew we wish you and your groom all the best!

Warmest regards,
Christine

PS: We hope to see you for the one year anniversary!
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Albuquerque, New Mexico
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 13, 2013

My sister and I arrived to find 2 7-10 year old soccer teams running amuck up and down the halls. A pizza party was going on at one end of the hall and the pool (cram packed with screaming kids) was right outside our room. We thought it was going to be horrible. But when we closed the door in our room, absolute silence met us. I've never been in a hotel room so well insulated! Kids EVERYWHERE and we were blissfully unaware of them.

To top it off, the beds were wonderfully comfortable. I can't say how happy I am with this establishment! I don't usually rave about hotels, but this was the exception.

  • Stayed October 2013, traveled with family
    • Value
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Helpful?
1 Thank Chip K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review, October 17, 2013
Dear Chip K.,

Thank you so much for your rave review of our hotel and hospitality! I'm thrilled you were able to enjoy a quite night's sleep on our new pillow-top beds!

We're very proud to provide just the right service and hospitality for all of our guests, business, sports, leisure, wedding and more!

On behalf of the entire Courtyard Crew, we hope to see you again soon!

Warmest regards,
Christine
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Neenah, Wisconsin, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 3, 2013

I stay here at least once a month to visit a local office for work. They have begun to know me by name and are always very accomodating for my sporadic arrival schedule. The staff if great and the hotel is very modern. They've made a ton of changes here in the past year. Highly recommended!

  • Stayed September 2013, traveled on business
    • Value
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Helpful?
1 Thank Jeremy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review, October 5, 2013
Dear Jeremy B,

Thank you so much for choosing the Courtyard Waukegan as your home away from home when in Waukegan! We are thrilled you enjoy our refreshing new rooms and our hospitality!

We really appreciate your taking the time to share your great experience with other travelers!

Looking forward to your next arrival!

Safe travels,
Christine and the Courtyard Crew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eagle
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 3, 2013

We stayed here for our grandson's graduation from basic training at Great Lakes. From the time we checked in until we left, the front desk, housekeeping, and coffee shop staff were superior. The front desk staff was accomodating and went above and beyond to get us a first floor room at an ecellent rate. We arrived tired and travel worn, looking for a place to eat a good meal. Helen recommeded Steven's and WOW that was a super end to a tiring day. The rooms are clean and well kept; beds were very comfy which is something I cannot say about a lot of places we stay. The frig and microwave are very convenient. The TV reception was not as good as we are used to, but we weren't really there to watch TV. Overall, one of the best Marriotts we have stayed at.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stuckinaredstate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review, October 4, 2013
Dear stuckinaredstate,

I'm am so thrilled our team was able to accommodate your requests, and that you enjoyed our refreshing new rooms! That is such a blessing after a long day of travel, not to mention having that 24hr Starbucks, "Pick-me-up" available!

I want to also thank you so much for mentioning Helen by name. She is a supestar and I know this will make her day!

On behalf of our entire team, we wish your family all the best.

Warmest regards,

Christine and the Courtyard Crew
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Chicago Waukegan/Gurnee

Property: Courtyard Chicago Waukegan/Gurnee
Address: 3800 Northpoint Blvd, Lakehurst Rd, Waukegan, IL 60085-6717
Phone Number:
Location: United States > Illinois > Lake County > Waukegan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Waukegan
#1 Family Hotel in Waukegan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Chicago Waukegan/Gurnee 3*
Number of rooms: 137
Reservation Options:
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Also Known As:
Courtyard Chicago Waukegan/Gurnee Hotel Waukegan
Courtyard Waukegan
Waukegan Marriott
Waukegan Courtyard

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