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“Just Fantastic!” 5 of 5 bubbles
Review of Courtyard Chicago Waukegan/Gurnee

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Courtyard Chicago Waukegan/Gurnee
Ranked #1 of 16 Hotels in Waukegan
Certificate of Excellence
Union, New Jersey
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Just Fantastic!”
5 of 5 bubbles Reviewed April 15, 2013

We visited for 3 nights, the purpose of our trip was a Navy Boot Camp Graduation. The hotel has been recently renovated and looks great. Although the renovation is not quite finished the remaining work did not affect us at all. The beds sleep GREAT, better than my bed at home, and I have a very good mattress at home. Nice inside lounge area and nice inner courtyard (which we unfortunately did not get to use because the weather was cold and rainy. The best part was the friendly and helpful staff, ready with maps, directions, restaurant recommendations, etc. But I must give a special kudos to Dan the manager, he goes the extra mile to provide assistance. I left my iPad charger at home and he wouldn't stop until he found one for me to use for the weekend. I would definitely stay at this location again. Keep up the great job Dan!!

  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Beverly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review, April 19, 2013
Dear Beverly S.,

Congratulations to your new Navy Grad!

We can't thank you enough for choosing us as your home away from home while in Waukegan! I'm happy to report our room renovation is now 100% complete and yes, our new refreshing rooms are fantastic! The Marriott bedding package is so loved, we also sell them!

Dan is a treasure to us and your recognition has made his day!

Thank you so much and all our best to your family,

Christine and the Courtyard Crew
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354 reviews from our community

Traveler rating
    238
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Swedish first
  • Any
English first
Madison, Wisconsin
Level Contributor
165 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 bubbles Reviewed April 8, 2013

I have stayed here many times (mandatory for work), and have not been happy - but good news! They are finally updating all of the rooms. They aren't finished on the first floor yet, but I was on the 3rd, and the rooms were updated. There are brand new carpets, which were desperately needed. There are brand new beds, and they are now a nice height. They are comfortable, and the bedding linens and pillows are new. And thank you, thank you - they are using fitted sheets! Now there are no flat sheets coming completely undone - thank you Courtyard!! Curtains have been replaced, as well as the tub and shower surround. They did stop short of updating the lighting, desk space and night stands. I'm not sure if the sofa/chairs have been updated, because there weren't any in my room. There is a new desk chair. Overall, the changes have made for a much better experience.

  • Stayed April 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank WJ2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review, April 12, 2013
Dear WJ2011,

The renovation is complete!

Thank you very much for recognizing our new fabulous, refreshing rooms, and sharing your excitement with other travelers! I am thrilled you love the new product, and yes, all of the sofa sleepers and chairs are brand new too. Along with, new IPod dock alarm clocks, make-up/shaving mirrors, Paul Mitchel bath amenities and more!

I would really appreciate it if you would let me know the next time you will be visiting so that I may greet you in person and see how else we can personalize your visits. Christine.trippi@marriott.com

Thank you for your loyalty to the Courtyard Waukegan!

Christine and the Courtyard Crew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
181 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 284 helpful votes
2 of 5 bubbles Reviewed April 8, 2013 via mobile

If you are on the west side of the hotel the road noise from Highway 94 is unbearable. Ask for an inside courtyard room on the first floor to minimize the noise . . . or move down the street to the Residence Inn. Other than that, this hotel is adequate.

Stayed April 2013, traveled on business
Helpful?
3 Thank JA M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review, April 12, 2013
Dear JA M,

Thank you very much for staying with us and for providing such valuable feedback.

Our team is always looking for ways to make our guests as comfortable as possible and to personalize their visits. Thank you for letting us know your preference, some guests love to have a courtyard room, a sunrise room, some have a floor preference, etc. That's what hospitality is all about, making each guest feel welcome and at home. We encourage all of our guests to let us know how we can make their stay the best, and we do all we can to fulfill those requests.

We look forward to personalizing your next visit,

Christine and the Courtyard Crew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delaware
Level Contributor
113 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed April 8, 2013

We recently visited our grandson who is stationed at the Naval center in Great Lakes. We wanted something close to him and something comfortable and quiet. This hotel was a great choice. It was close to many restaurants and stores. There was some renovation going on, but we didn't hear a thing. If we go back, we'll stay there again.

  • Stayed April 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank dandgski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review, April 12, 2013
Dear Dandgski,

Congratulations on your new Navy Grad! We are so honored you could join our many other happy Navy families while in town for graduation.

Thank you for your fabulous review of your stay, I am happy you found your accommodations to be clean, comfortable and that you enjoyed our super-star staff! Our room renovation is now complete, and happy to hear that this process was seamless during your visit.

On behalf of the entire team, we thank you for sharing your great experience with other travelers.

Christine and the Courtyard Crew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed April 8, 2013

We were in Chicago for my baby brothers navy graduation April 4,to April 7 the staff was very helpful we arrive early them check in time and our room was already ready ,the room was clean and nice everything was spacious manager and staff where very helpful will go out and be on to help the guest i will recommend this hotel for any guest that will be attending Navy graduation they do provide a shuttle bus(for a fee) for graduation . they do have construction going on but will not interfered with your vacation .

  • Stayed April 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Love2travel1582
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review, April 12, 2013
Dear Love2travel1582,

Thank you for choosing us while in town for your baby brother's Navy graduation! We are honored to serve our Navy families. I'm thrilled you enjoyed your visit with our friendly team and clean hotel.

Our room renovation is now complete, bringing all of our guests a brand new refreshing room! I'm glad this process was seamless during your visit.

On behalf of the entire team, we look forward to serving you again,

Christine and the Courtyard Crew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington, South Carolina
1 review
5 of 5 bubbles Reviewed March 27, 2013

We were in Illinois for our son's Navy Boot Camp Graduation. From the moment that we arrived to the time we left, out stay was absolutely WONDERFUL!!! The room was spotless and the desk staff were very very friendly. The bed was one of the most comfortable beds I have ever slept in. There is a Walmart, shops, and restaurants within walking distance. We loved the sitting area in the lobby and appreciated the banner that was placed above the fireplace there the day of graduation. It was perfect for taking pictures with our son. It was so convenient to the Navy Training Center. We did not take the shuttle to RTC, we decided to drive there in our own vehicle. It was so easy to find. Based on our experience, we would definetly stay at another Courtyard by Marriott whenever we travel.

  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Pam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review, March 28, 2013
Dear Totally Satisfied,

Congratulations on your new graduate!

We can't thank you enough for your rave review! We are so proud to bring you our new refreshing room package, and are thrilled that you LOVE our new beds!

I'm also so happy to hear you appreciate the little extra, "Navy" touches we do throughout the hotel to enhance your visit. We like to call that, Hospitality from the Heart!

Thank you so much for choosing us and spreading the good word about the hospitality and product we offer!

Warmest regards,

Christine and the Courtyard Crew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed March 22, 2013 via mobile

Staff is excellent, rooms clean, great location. The only problem is super thin walls. You can hear everything in the room next door and hallway. I mean you hear everything. The other downside is right now they're renovating and the noise from that was major. But it is close to restaurants. Has shopping around and easy to get to places from the hotel.

Stayed March 2013, traveled with family
Helpful?
Thank WillowWindWater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review, March 25, 2013
Dear Disgustedtraveler_12,

Thank you for staying with us and for your wonderful feedback about our friendly team, cleanliness and location! We are very proud to provide you with an exceptional experience.

I want to thank you for your patience and understanding as we work hard to bring you our brand new refreshing room package! We are half-way through, and the rooms are spectacular with new beds, carpet, couches, IPod alarm clocks and more! The renovation hours are from 8am - 6pm and I apologize if you experienced any noise during this time. We do have areas of the hotel we can move guests to if they need a quiet space during these hours.

Thank you again for choosing us and for your patience.

Warmest regards,

Christine and the Courtyard Crew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Chicago Waukegan/Gurnee

Property: Courtyard Chicago Waukegan/Gurnee
Address: 3800 Northpoint Blvd, Lakehurst Rd, Waukegan, IL 60085-6717
Phone Number:
Location: United States > Illinois > Lake County > Waukegan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Waukegan
#1 Family Hotel in Waukegan
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Chicago Waukegan/Gurnee 3*
Number of rooms: 137
Reservation Options:
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Also Known As:
Courtyard Chicago Waukegan/Gurnee Hotel Waukegan
Courtyard Waukegan
Waukegan Marriott
Waukegan Courtyard

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