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“Navy Graduation”

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Courtyard Chicago Waukegan/Gurnee
Ranked #1 of 16 Hotels in Waukegan
Certificate of Excellence
Saint Louis, Missouri, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Navy Graduation”
Reviewed November 17, 2012

We stayed with this hotel as one of the recommended hotles in the information provided by the Navy. We were overall very pleased with the value and the quality of the hotel. The staff went out of their way to make sure that we felt welcome. The only negative I would comment on is the breakfast experience, They were trying very hard and had a decent selection of items. They were understaffed when we ordered. Of course there were quite a few guests and only two people working the counter at the time. If the other guests were not ordering Starbucks coffee with their breakfast or just a cup of Starbucks,, the wait would not have been long at all. The food was avarage, For not much more a trip to IHOP would have been well worth it that morning. But overall you wont find a hotel that tries to service their guests any better. I was very pleased and would stay there again if I was in the area.

  • Stayed November 2012, traveled with family
    • Value
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Helpful?
1 Thank Allan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review, November 20, 2012
Dear Allan C.,

Thank you very much for your review! Our team truly loves being a part of graduation each week and I'm glad you can see and feel our joy to help.

I also thank you for sharing your experience at breakfast. Your valuable feedback helps us to see where are our cracks are and then fill them! Since your review, I have been working with our Operations Manager to review customer history between 5:30 and 6am to see if we need to change our scheduling. These great changes wouldn't be possible without your help, and we thank you!

Warmest regards to you and your family,

Christine and the Courtyard Crew
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365 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
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  • English first
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English first
Raleigh, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 16, 2012

This hotel was a wonderful choice for me while visiting from NC to go to my daughter's Navy graduation. The hotel staff is knowledgeable about the area and process for Navy graduation. Even though I rented a car, I opted for the shuttle service provided by the hotel and I'm glad I did because it was very convenient and my daughter actually came back to the hotel with me. My room was in great condition with everything working properly and was clean and smelled fresh. Hotel lobby is set up nicely for family gatherings. My first night there I ordered from the hotel's restaurant, The Bistro and the food was good..

  • Stayed November 2012, traveled solo
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Helpful?
1 Thank Sibyl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review, November 20, 2012
Dear Sibyl S.,

Congratulations to your daughter on this amazing achievement! I can imagine how proud you are!

Thank you for the wonderful review detailing your visit with us, we really appreciate your taking the time to let other travelers know how well we will take care of them too!

On behalf of our whole Courtyard Crew, we thank you and wish your family all the best!

Christine Trippi
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Louisville, KY
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed November 13, 2012

This hotel has everything we were looking for. It was a short distance to the naval base and a convenient location next to a shopping center with a Wal-Mart, Starbucks and other local restaurants. Our room was very nice with a comfy bed, and we enjoyed the large indoor pool and very large hot tub area that was perfect for relaxing with our sailor after graduation. The Bistro, in the lobby area, had a wide variety of food selections and was a comfortable place to grab a meal if we didn't want to go out.

The only negative was some excessive guest noise late 1 night, but this was probably more a result of our room location (just beside an exit and a short distance from the lobby area). If we return to the Waukegan area, we will definitely stay here.

  • Stayed November 2012, traveled with family
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Helpful?
1 Thank PrayingColonel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review, November 20, 2012
Dear Praying Colonel,

Your review was everything WE were looking for!! I'm just thrilled that you enjoyed your stay and were able to take advantage of our many amenities: Bistro, Starbucks, pool, Hot tub and location!
I also really appreciate the feedback regarding the late night noise. I will be sure to have a talk with our security company to be watching for disturbances and I also encourage you to notify the front desk (wherever you might be staying) to let them know so they can address it right away.

On behalf of the entire Courtyard Crew, we congratulate your new Navy Grad. and look forward to your return!
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Reno, Nevada
Level Contributor
87 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed November 12, 2012

This hotel is great for Navy graduation. Clean and comfortable beds. Several resturants and Walmart within quick walking distance. Easy on and off freeway. Pool area clean and didn't smell of clorine. Don't think I will need to return, but would definatly stay here again.

The shuttle is only $3 and great for getting to the base, but the line to get back can take an hour plus. Plan on one person heading back to the hotel to pick up the car and come back for the rest of the group.

  • Stayed November 2012, traveled with family
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Helpful?
1 Thank GiantEeyore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review, November 20, 2012
Dear Giant Eeyore,
(I love the name!)

Thank you very much for taking the time to share your experience with other travelers. It really does mean a lot to us! I'm glad you found the Navy transportation service convenient; as well as our location to local attractions.

We congratulate your new graduate and should you ever find yourself visiting Waukegan again, we would love to welcome you back!

Warmest regards,
Christine and the Courtyard Crew
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San Diego, California
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 7, 2012

Five mile-eleven minute trip from RTC Gate 8 for PIR. At 6 and 6:45 a.m., the hotel offers a $3 shuttle ride to the base, allowing you to bypass the long car line and security check. Return shuttles run till noon. If you're interested in the shuttle, notify the hotel by 11 p.m. the night before. Choosing to drive ourselves, we arrived at 6 a.m. and were around the thirtieth car in line, joining the multitude of cars that had already turned the right lane of Buckley Road into a parking lot. As for the hotel room, very nice kingsize bed and sleeper sofa for $94/night (military discount rate, as of 11/2/2012). Excellent maid service. Extremely helpful, front desk staff - very military-friendly. In the lobby, a large touchscreen TV, with printout, allows you to plan your activities for the day, and several computer stations are available if you choose to leave your laptop at home and forego the free Wi-Fi. Great indoor pools (includes kiddie pool), unfortunately the last thing that my "new sailor" wanted to do was swim, after passing the Navy's Class-3 swimming qualification requirements. Would definitely return and highly recommend to anyone!

Room Tip: Request a room away from the elevators/ice machine, towards the end of the hall.
See more room tips
  • Stayed November 2012, traveled with family
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Helpful?
1 Thank Kevin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review, November 20, 2012
Dear Kevin P.,

Congratulations on your new Navy Grad! Thank you so much for the excellent review and sharing all the benefits the Courtyard Waukegan offers to our travelers. I'm glad your sailor enjoyed our nice big pool and hot tub!

Our sincere thanks and well wishes to your family,

Christine and the Courtyard Crew
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Sterling, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 6, 2012

We stayed here for our son's graduation from Navy Bootcamp and could not have asked for a nicer stay. The staff was amazing from the front desk to the pool attendant and they even set up a scavenger hunt in our room for our youngest! Clean and kind! Well done!

  • Stayed November 2012, traveled with family
    • Value
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Helpful?
1 Thank LouLounedzmap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review, November 7, 2012
Dear LouLounedzmap,

Congratulations on your new Navy Grad!! I know how proud you are!!

I'm thrilled you enjoyed your visit and experienced the legendary service and hospitality Marriott is known for! I'm especially thrilled you enjoyed the in-room scavenger hunt! Thank your little ones for helping Captain Courtyard find the treasure! (We love having kids visit!)

On behalf of our entire Courtyard Crew we thank you for staying with us and sharing your review!

Warmest regards,

Christine Trippi
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Jupiter, Florida
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 5, 2012

Very nice hotel. The staff was very friendly and helpful. The room was clean and the location is convenient to Great Lakes Naval Base. The indoor pool and fitness room is definately a plus. There is a small shopping center next door with several places to eat as well as a Walmart in case you forgot anything!

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank luvkayakin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christine T, General Manager at Courtyard Chicago Waukegan/Gurnee, responded to this review, November 6, 2012
Dear luvkayakin,

Congratulations on your new Navy grad! It is our pleasure to be a part of such an exciting event! We are proud to serve our military families and glad your experience was everything we promise!

We appreciate the time you took to share your experience with other travelers and our team welcomes all those reading this review to come experience our hospitality first hand! "Like" us on Facebook and look for, "Check-in" specials and graduate recognition!

Warmest regards,

Christine and the Courtyard Crew
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Additional Information about Courtyard Chicago Waukegan/Gurnee

Property: Courtyard Chicago Waukegan/Gurnee
Address: 3800 Northpoint Blvd, Lakehurst Rd, Waukegan, IL 60085-6717
Phone Number:
Location: United States > Illinois > Lake County > Waukegan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Waukegan
#1 Business Hotel in Waukegan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Chicago Waukegan/Gurnee 3*
Number of rooms: 137
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Also Known As:
Courtyard Chicago Waukegan/Gurnee Hotel Waukegan
Courtyard Waukegan
Waukegan Courtyard
Waukegan Marriott

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