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“No Hot Breakfast as promised and Problems with the Fire Alarm!”

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Red Roof Inn Gurnee - Waukegan
Ranked #6 of 16 Hotels in Waukegan
Ohio
Level Contributor
217 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
“No Hot Breakfast as promised and Problems with the Fire Alarm!”
Reviewed October 12, 2012

I had to go next door to McDonalds to buy my breakfast! Here is what the website promised-

"Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Inn the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors!"

Coffee was cold, no eggs, meat or yogurt as described above, not much of anything for that matter.

Problem with the fire alarm at 9:30 pm, all of the Waukegan Fire Department came out for this one! Nice to see how quickly they made it out even though it was only a false alarm.

I am a Gold Member and have stayed at a lot of Comfort Hotels across the country for business in the past., This hotel is not what I am used to getting at Comfort and will not stay here again.

Room Tip: Don't stay here
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  • Stayed October 2012, traveled on business
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Helpful?
Thank ZWERGLDAD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kenh777, General Manager at Red Roof Inn Gurnee - Waukegan, responded to this review, November 14, 2012
Thank you for your review. We view all reviews as an opportunuity to serve our guest better. In looking into your comments, I was able to find out that we had an extremely low occupancy that day you were here. And in order to assure top quality freshness for our breakfast items, we normally put out food by request.
We are always happy to prepare or get you any items you want, and we normally have a breakfast attendant there to assure you of that.

I will make sure however that the food levels are checked more frequently, so that even when we might have lower occupancy, that any and all guest still recieve the the same quality of breakfast. But the most important thing we want to do, is to make sure the food is hot and fresh for you. So allow me to apologize if we did not meet your expectations.

I hope if you are in the area again, you would consider giving us another chance to meet your expectations. Our goal is to get 100% satisfaction from our guest.

So thanks again for your feedback.

Sincerely,

Ken Hasty
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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137 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
Klamath Falls, Oregon, United States
1 review
Reviewed October 9, 2012

We stayed here the end of September, coming in for niece's graduation from Navy boot camp. Motel offered discounted rate for military families. Ideal location for proximity to Great Lake Naval base. Staff was friendly and received excellent service, particularly from Jeremy and the motel manager. Room was clean and bed comfortable. Only complaint was room not being made up one day because we had the "Do Not Disturb" sign up while getting ready in the morning. Even though we vacated the room by 10:00 that morning the room was still not tended to.
I would stay here again but on the 2nd floor. Our first floor room was right under the stairway and we were walked on late into the evening.
Restauant, GOJO's, near by with good food; good service.

Room Tip: Try to stay away from the stairway in on first floor.
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  • Stayed September 2012, traveled with family
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Helpful?
Thank Terry N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackson, New Jersey
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 14, 2012

We traveled to Waukegan to see my husband graduate from boot camp. The staff was extremely friendly and very helpful. The hotel provides a shuttle to the graduation, but it is first come first serve so if you are using it make sure you are up early. The room itslef left something to be desired. There was a large stain on the comforter, the rooms were extremely dated and the bathroom was a little dingy. I was supposed to stay here from Thursday night until Tuesday morning, I ended up leaving to another hotel on Saturday morning. After being in boot camp since July, I think that my husband wanted to be somewhere a little more homey and comfy. I think that if they keep the same staff and do some major remoldeling it would be a great place to stay.

  • Stayed August 2012, traveled with family
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Helpful?
Thank Amelly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nassau, New York
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 16, 2012

Stayed here on Aug 2-4 for my daughters boot camp graduation. The employees were wonderful, room was clean and comfortable, location was excellent. Even though we only stayed for 2 nights, our beds made, room freshened, towels replaced.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Justaguccigirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tahlequah, Oklahoma
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 14, 2012

I will be the first to admit (in our party of 7) that when we pulled up i was thinking, "Are we being punk'd? This is like "Vacancy" (the Luke Wilson/Kate Beckinsale movie), you can't really see it from the main road and it did look kinda deserted BUT our minds were immediately set at ease when we walked in a met the Manager. He went above AND beyond. He helped us unload our bags (we stayed 5 nights, rented 2 rooms) and walked us to our rooms. We were ecstatic about that BUT THEN he got in the car with my husband, father-in-law, & mother-in-law and SHOWED them where the Navy grounds were (we were hear to watch my baby brother in law graduate, special warfare...we're pretty impressed so it was worth driving the 12-13 hours from Oklahoma). But how many people can say they drove to a hotel, in another state even, and the manager give them a TOUR of the city? He showed us where to eat, where to shop, everything we needed to know. We were highly impressed and very relieved... I would recommend this hotel to anyone. The housekeeping dept. cleaned our room everyday while we were sight seeing and one day we decided to stay in and we went to my in-laws room and they cleaned our room, re-stocked the towels, soap, etc...then we all came back to our room and they cleaned their room. Breakfast was fine....nothing FANCY but hey, it's a complimentary breakfast. One morning the waffle maker shorted out and the same manager came and took it to the back and it was working again w/in 5 minutes. UNFORTUNATELY there was not a swimming pool =[ BUT they made us all feel right at home!

  • Stayed July 2012, traveled with family
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Helpful?
2 Thank CiCi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoyt, Kansas
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 23, 2012

Recently we traveled to Chicago to see my Step daughters graduation from Naval Basic Training. 7 of us stayed at the Hotel here for 5 days . The remodel was nice and clean but no one made the beds or brought us fresh towels the whole time! What's up with THAT? The toilet ran over, so the towels we did have available had to be used for that... that left hand towels and wash cloths ...We woke up Sat AM to NO HOT WATER!. in the middle of the night the power had gone off and no one knew how to fix it ! Finally , by that evening it was fixed. They need to pay attention to guest needs more or clean rooms just won't have the attraction to have repeat guests! One plus was the gym ...only one person in the hotel used it while we were there.

Room Tip: HMmmm: ask for a suite.
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  • Stayed May 2012, traveled with family
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Helpful?
2 Thank Meandmysister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chattanooga, Tennessee
Level Contributor
79 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed December 19, 2011

We stayed here for 3 nights during a recent Navy RTC graduation for our son.I was hesitant when we first got there because the whole place looked deserted. That feeling only lasted a few minutes. We were greeted by the hotel manager and staff. The staff were very nice and very helpful our entire stay. Our room was a standard room with 2 double beds but everything was very neat and clean. Housekeeping did a great job. The free breakfast was just "ok". This hotel offered a free shuttle service to the Navy graduations but we chose to drive our own vechile. Overall, the hotel was comfortable, clean, and near the places we needed to be. We would definately stay again.

Room Tip: Request corner or end room if available
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  • Stayed December 2011, traveled with family
    • Value
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Helpful?
2 Thank TNTraveler68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn Gurnee - Waukegan

Property: Red Roof Inn Gurnee - Waukegan
Address: 3031 Belvidere Rd, Waukegan, IL 60085-6013 (Formerly Comfort Inn)
Location: United States > Illinois > Lake County > Waukegan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #6 of 16 Hotels in Waukegan
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Gurnee - Waukegan 2*
Number of rooms: 64
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Also Known As:
Comfort Hotel Waukegan
Comfort Inn Waukegan
Waukegan Comfort Inn

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