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“very modern decor!” 5 of 5 bubbles
Review of SpringHill Suites Chicago Waukegan/Gurnee

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SpringHill Suites Chicago Waukegan/Gurnee
Ranked #3 of 16 Hotels in Waukegan
Certificate of Excellence
Freedom, Wisconsin
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“very modern decor!”
5 of 5 bubbles Reviewed September 22, 2013

The decorating and furnishings at this hotel are very modern. I loved the divider between the desk and the bed. It could be opened and you could see through, or it could be closed so the light was diffused so your partner could sleep.

Separate toilet and shower rooms with a sink in each are also a nice touch! Shower jets were nice too!

Staff was very accommodating and helpful with local area directions.

Would definitely stay here again!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tap0629
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Chicago Waukegan/Gurnee, responded to this review, September 25, 2013
Tap0629,
Thanks so much for taking the time to write a review about your experience at our hotel and for recommending us. I will pass along all of your comments to our team during our next weekly meeting. We look forward to seeing you again!
Thanks again,
Adam Lopez, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

309 reviews from our community

Traveler rating
    187
    84
    21
    10
    7
See reviews for
161
26
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77
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed September 21, 2013

I stayed at the Springhill Suites while attending an event at Waukegan Airport. Though the hotel was about 15 minutes from the airport, the location by the highway made the trip easier. The hotel is well maintained, I think it is pretty new. The staff was very friendly and accommodating. A wonderful breakfast in the morning, eggs, fresh fruit, yogurt, oatmeal, bagels, etc. Hotel is near Walmart and some other shops in case you have forgotten something.

  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Betsy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Chicago Waukegan/Gurnee, responded to this review, September 25, 2013
Betsy W,
Thank you for your review and recommendation! Thank you for choosing the Springhill Suites Waukegan for your business needs. We greatly appreciate your patronage and taking the time to share your comments. We look forward to being of service the next time you are in the area!
Yours truly,
Adam Lopez, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 bubbles Reviewed September 19, 2013

The Waukegan SpringHill Suites is a well run Marriott property with friendly staff and well kept rooms.

I would like to call out their housekeeping department. My housekeeper, Maria D. took the time to fold my dirty clothes and create a 'towel swan' to hold my toiletries. This is a level of service one does not see at properties twice this cost.

Kudos to Maria and the Waukegan SpringHill Suites

  • Stayed September 2013
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BigAlVista
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Chicago Waukegan/Gurnee, responded to this review, September 25, 2013
Big AlVista,
Thank you so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. Thanks especially for recognizing Maria, it made her day! We look forward to seeing you next time you’re in the area!
Yours truly,
Adam Lopez, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed September 13, 2013

It was my first time in USA and this hotel made my days memorable. Hotel staff is much helpful and cooperative. Hotel is far from down town and hence quiet. Nice rooms and equipped with microwave and all modern amenities. Hotel lobby is small but nice. I loved the breakfast and variety they offered, The Hotel do not have any restaurant so you may need to go out for Lunch and Dinner but the way out is you can order from different outside restaurants to the Hotel. Also there is a Walmart nearby which is good place to shop. You will enjoy the road walk nearby the hotel.

  • Stayed November 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JETNeel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Chicago Waukegan/Gurnee, responded to this review, September 25, 2013
JETNeel,
Thank you for your review. We are so glad you enjoyed your stay and we greatly appreciate your business. We look forward to seeing you again when you are in the area!
Thank you again,
Adam Lopez, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lapel, Indiana
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed August 26, 2013 via mobile

Stayed at this hotel over the weekend. Very clean hotel, both the lobby area and the hotel room itself. We were greeted pleasantly by the gentleman at the front desk who explained the bar, breakfast times, and pool. Did not take advantage of any, other than coffee in the morning. The breakfast did look good.

It is in a great location, too. A five minute drive gets you to Gurnee Mills and Six Flags. Much less traffic than if you were staying on Grand Ave in Gurnee.

  • Stayed August 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank samistyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Chicago Waukegan/Gurnee, responded to this review, September 16, 2013
samistyle,
Thank you for sharing feedback on your experience at SpringHill Suites Waukegan. We’re pleased to hear our clean hotel, friendly staff, and convenient location made for an enjoyable stay. Please plan to visit us again the next time you travel to the area. Thank you once again for writing.

Sincerely,
Adam Lopez, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed August 26, 2013

This has to be one of the cleanest hotels I've ever stayed in. The rooms are beautifully appointed, modern and roomy. The Staff employed here are amazing. They know the area, realized most of their guests are from out of town and take the time to recognize them. My husband and I were there for our son's Navy graduation from boot camp. The hotel arranged transportation to and from the base. No haggling with cab drivers over price either, as we were informed of the price prior to pick ups by the hotel staff. Located close to restaurants, Six Flags and a Mall if you have a car. The breakfast bar was more than adequate for our needs and they had a little mini store to buy snacks and drinks. My husband and I travel a great deal and I have to say, this one of the most friendly areas we've ever visited. I don't know if I'll ever be in the area again but if I am, I will definitely choose to stay here.

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Teri H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Chicago Waukegan/Gurnee, responded to this review, September 18, 2013
fredaWashington_Pa,

It’s wonderful to receive your review and complimentary feedback on your experience at our SpringHill Suites Chicago Waukegan hotel. We’re happy to have been a part of your son’s graduation celebration from Boot Camp and we’re glad our friendly service and accommodating staff made for a memorable weekend. We appreciate your patronage and we hope to see you again soon. Thank you again for writing.

Sincerely,

Adam Lopez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Wales, Pennsylvania
Level Contributor
60 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed August 23, 2013

11:00am Needed an early check in... not an issue
3:00pm Needed a plate, fork and knife... not an issue (already in the microwave)
11:00pm Needed a tooth brush... not an issue (and it's free)
4:00 am needed more face towels... not an issue
Free (FAST) WIFI and did I mention it was free
Seems they anticipated any need I had, not to mention the hotel property was beautifully maintained and the room very clean. The staff was very accommodating as well and i noticed a few awards on the front desk counter, now I see why, it's a Gem of a hotel.

  • Stayed August 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Eddie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at SpringHill Suites Chicago Waukegan/Gurnee, responded to this review, September 16, 2013
Eddie F,
We appreciate your feedback and reflections on your stay at SpringHill Suites Waukegan. We’re pleased to know you felt well taken care of during your visit and found our wonderful staff accommodating to your requests. We’re happy to have had you as our guest, and we hope you’ll visit us again soon. Thank you again for writing.

Sincerely,
Adam Lopez, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Chicago Waukegan/Gurnee

Property: SpringHill Suites Chicago Waukegan/Gurnee
Address: 4101 Fountain Square Pl, Waukegan, IL 60085-6716
Phone Number:
Location: United States > Illinois > Lake County > Waukegan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Waukegan
#4 Family Hotel in Waukegan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Chicago Waukegan/Gurnee 3*
Number of rooms: 120
Official Description (provided by the hotel):
A perfectly situated hotel for the Waukegan and Gurnee area, SpringHill Suites Chicago Waukegan/Gurnee hotel combines contemporary style and spacious accommodations. Ideally located just minutes to major companies such as Abbott Laboratories, Baxter Healthcare and Cardinal Health, and in close proximity of Great Lakes Naval Base for PIR guests. Six Flags Great America Amusement Park and Gurnee Mills Shopping Mall are both under 5 miles away for those that wish to enjoy. You'll find plenty of room to work, eat or just relax in our generous suites with separate living area, 37" flat screen LCD HD TV, microwave, mini-fridge and free wireless high speed internet. Revitalize each morning with our complimentary new breakfast buffet. Take a dip in our Indoor Pool. Our Fitness Center, Business Library and Market are open 24 hours for convenience. Relax at our hotel bar, Escape. Experience an award-winning hotel with cheerful, friendly service at the SpringHill Suites Chicago Waukegan/Gurnee. ... more   less 
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Also Known As:
Springhill Suites Chicago Waukegan/Gurnee Hotel Waukegan
Springhill Suites Waukegan

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