Not only is the Hyatt House customer service EXEMPLARY, the property is beautiful! And, so pet friendly! Our puppy LOVED it! I've traveled extensively for work and pleasure for more than 20 years. I'm VERY particular about location, service, amenities and property condition. The Hyatt House, Warrenville, Illinois is spotlessly clean; you wouldn't even know it's a pet-friendly property!
The amenities are fantastic! We loved the pool, workout room, general gathering area outside; complete with grills and a firepit! Our 2 bedroom, 2 bathroom suite was amazing! I would have moved in, permanently, in a heartbeat!
We utilized the sales office service in setting up a block of rooms for our softball team. Melanie, the Hyatt House representative, actually drove out to the playing fields to estimate our driving time! She answered all of my questions and with an unending friendly attitude! Edward was at the front desk when I checked in at 3:30pm. While our suite wasn't ready, he found a studio suite we could "borrow" to enable our daughter to change into her softball uniform. Within 20 minutes, Edward called us to let us know our suite was ready:)! And, later that evening, I witness him helping other guests check-in, purchase items from the shop and answer the phone..all at the same with a smile on his face:)!
And, here's another "kicker"...our daughter left her favorite pillow at the hotel. When we arrived home (after 2 and 1/2 hour drive), she discovered she was missing it. I knew another member of our team had stayed that evening. So, Maddie texted her to see if she could bring the pillow home. I called the front desk. Katherine answered. She offered to check the room to see if the pillow was still there! It was! So, Katherine arranged to give the pillow to Maddie's friend!
WOW! To what level of customer service does the Hyatt House attempt to aspire!
I LOVE THIS PROPERTY!
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- Also Known As:
- Hyatt House Chicago / Naperville / Warrenville Hotel Warrenville