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“Almost perfect” 5 of 5 bubbles
Review of Hilton Garden Inn Naperville/Warrenville

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Hilton Garden Inn Naperville/Warrenville
Ranked #2 of 6 Hotels in Warrenville
Certificate of Excellence
GreenLeadersBronze level
Dayton, Ohio
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Almost perfect”
5 of 5 bubbles Reviewed August 16, 2013

This Garden Inn has excellent location, pleasant ambiance, comfortable rooms, useful amenities (however, the rate does not include breakfast). Breakfast, which is available for $11.95 per person (plus tax and tip) seems overpriced.

  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank TravelerTom45475
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
loudemarchi, General Manager at Hilton Garden Inn Naperville/Warrenville, responded to this review, August 19, 2013
Thank you for taking the time to review our property. There is few ways to get a better feel for a property then direct customer feedback. I am pleased that you enjoyed your experience at the hotel and took the time to share it.
The team and I look forward to serving you again in the future.
Thank you
Lou DeMarchi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

462 reviews from our community

Traveler rating
    262
    142
    42
    9
    7
See reviews for
136
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168
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Champaign, United States
1 review
4 of 5 bubbles Reviewed August 15, 2013

We enjoyed the newness of the hotel but were discouraged at the noise from adjoining rooms and hall. We were also really disappointed in the breakfast service and would have like to use the faciilities.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Marshall G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
loudemarchi, General Manager at Hilton Garden Inn Naperville/Warrenville, responded to this review, August 19, 2013
I deeply regret and apologize for the issue which arose during your stay with us. I assure you, it is neither our standard operating procedure nor our intent that any guest should have anything less than the best possible experience. Of course we want to start off your day with an excellent breakfast experience.
Our goal is to train constantly and improve our service skills daily. I will focus our team on making sure that similar experiences do not happen in the future.
Regards
Lou DeMarchi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Augusta, United States
1 review
5 of 5 bubbles Reviewed August 13, 2013

A very clean facility and good quality for the money. The beds are very comfortable! The staff was friendly and professional. The restaurant food wasn't great, but there are plenty of other eating options in the area. The free Internet service never worked right the week I was there.

  • Stayed August 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Grady T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
loudemarchi, General Manager at Hilton Garden Inn Naperville/Warrenville, responded to this review, August 19, 2013
Thank you for taking the time to review our property. There is few ways to get a better feel for a property then direct customer feedback. I am pleased that you enjoyed your experience at the hotel and took the time to share it.
The team and I look forward to serving you again in the future.
Thank you
Lou DeMarchi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Louis
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed August 12, 2013

A great room, great service and a great night's sleep are always waiting for me at the end of my long day's journey! All the amenities are there if you want them, along with helpful staff. This is my go-to hotel when I am in the Aurora area.

  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank IrshBtrfly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, Indiana, United States
Level Contributor
106 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed August 7, 2013

Convenient location. Decent pool, but a bit small. Several cardio machines in the exercise room plus a pretty full range of dumbbells. Comfortable, quiet room. Had one dinner and it was a 4 out of 5. Both elevators sound like they're on the verge of failure but apparently that's just how they are. Staff was pleasant and helpful. We would never make the trip just to stay here, but if we were ever in the area again and needing a room, this would be our first choice.

Room Tip: Not sure the elevator racket makes it into the guest rooms, but it might be best to ask for a room a...
See more room tips
  • Stayed August 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rich R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
loudemarchi, General Manager at Hilton Garden Inn Naperville/Warrenville, responded to this review, August 9, 2013
Thank you for taking the time to review our property. We take pride and do our absolute best to make sure our guests have a great experience with us. I will make sure to share your comments with the staff. I hope that if you are in the Warrenville/Naperville area again you will stay with us again.
Thank you
Lou DeMarchi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bolingbrook
2 reviews
5 of 5 bubbles Reviewed August 2, 2013

Nice, clean hotel that is close to where I need to be when I'm in town. The beds were good. I liked that I was close to the expressway. The staff was good, but the manager that I spoke too was even better!

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank travelgolffella11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
loudemarchi, General Manager at Hilton Garden Inn Naperville/Warrenville, responded to this review, August 19, 2013
Thank you for taking the time to review our property. There is few ways to get a better feel for a property then direct customer feedback. I am pleased that you enjoyed your experience at the hotel and took the time to share it.
The team and I look forward to serving you again in the future.
Thank you
Lou DeMarchi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed July 31, 2013

Staff and accommodations were excellent. I travel a lot in my line of business so I alway appreciate great customer service. I would highly recommend this hotel to anyone! Staff did an outstanding job making sure all needs were met.

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jano9988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
loudemarchi, General Manager at Hilton Garden Inn Naperville/Warrenville, responded to this review, August 9, 2013
Thank you for taking the time to review our property. I will make sure to recognize the staff for providing the type of service that inspired you to post this on-line. We really appreciate the recognition and look forward to exceeding your expectations in the future.
Thank you
Lou DeMarchi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Naperville/Warrenville

Property: Hilton Garden Inn Naperville/Warrenville
Address: 28351 Dodge Dr, Warrenville, IL 60555-1069
Phone Number:
Location: United States > Illinois > DuPage County > Warrenville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#1 Business Hotel in Warrenville
#1 Green Hotel in Warrenville
#3 Family Hotel in Warrenville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Naperville/Warrenville 3*
Number of rooms: 135
Official Description (provided by the hotel):
The newly-renovated Hilton Garden Inn Naperville/Warrenville hotel features an ideal location just south of I-88, which makes it the perfect spot to access the 30-screen Regal Movie Theater, Latitude 42, and the many restaurants and businesses at Cantera. The brand-new lobby is highlighted by a modern décor and a cozy fireplace that creates the perfect atmosphere to hang out with friends or family. Stop by the Great American Grille to enjoy a delicious menu of salads, pastas, steaks, and fish for lunch and dinner, or you can unwind in the evenings in the Pavilion Lounge offering a variety of beer, wine, and cocktails. The spacious guest rooms feature complimentary high-speed Internet Access, flat screen TV's, mini-fridges, microwaves, and a spacious work areas that makes it easy to be productive away from the office. The property also features an indoor pool and fitness center to maintain your active lifestyle on the road. ... more   less 
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Also Known As:
Hilton Garden Inn Naperville/Warrenville Hotel Warrenville
Hilton Garden Inn Warrenville

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