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“Disappointment as they had double booked us”
Review of The Rock Inn

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The Rock Inn
Ranked #1 of 2 Haytor Vale B&B and Inns
Certificate of Excellence
Reviewed September 28, 2013

My husband went to college 30 years ago and was so excited to return to the area as part of our wedding anniversary treat. We booked online and then followed up with an emial to confirm my food allegies. However, on arrival we were informed that our room was double booked!!
We were in shock and spoke to the owner. He had booked us into a local hotel and gave us our meal on the house. We also have complimentry accommodation for a future visit.
The meal was wonderful and the staff were great, but we were upset by the mixup. However, they dealt with it really well and we will be returning....

  • Stayed: September 2013, traveled as a couple
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Thank JeniBennett01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RockInn, Manager at The Rock Inn, responded to this reviewResponded October 4, 2013

We are very sorry about the mix up with your booking caused by the switch over to a new booking system. This has never happened in all our years in business here but once we realised the situation we acted quickly to ensure that your evening was not ruined and that all the cost of the mistake was absorbed us. This included booking you into a quality local hotel at our expense, arranging transport to and from our Inn for dinner, having dinner on us and inviting you back for a complimentary night in the future. We thank you for recognising this in your review and we can fully understand your disappointment but we are glad that you were still able to enjoy your evening. We look forward to welcoming you on your return soon.

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Reviews (351)
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264 - 270 of 351 reviews

Reviewed September 27, 2013

We stayed at the Rock Inn for 2 nights to enjoy the Tour of Britain. This is a traditional English pub/hotel which we very much enjoyed. Only room left when we booked was Jack Horner which was just fine. Not the best view ever, but very comfortable and well priced.
If you we're not brought up going to traditional hotels in the UK, you may want to bear in mind that these old buildings have been converted and therefore creaking boards, sounds of running water, neighbourly murmuring and so on are typical and can't be easily avoided. They are not sealed boxes, so you can't be too shy about using your en suite! Having mentioned that, the Rock Inn is totally par for the course, and the lovely character building more than outweighs any unexpected noises!
The staff were exceptional for the UK. Polite and respectful yet still friendly and very helpful for anything. In that respect the Rock Inn is far from standard and the management team are to be congratulated for the atmosphere and service standard they have created.
We had 2 breakfasts and 2 dinners in house, both very, very good.
No complaints at all, would go back anytime.

  • Stayed: September 2013, traveled as a couple
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Thank Cass2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RockInn, Manager at The Rock Inn, responded to this reviewResponded October 2, 2013

Many thanks for your review and we are glad you enjoyed your stay. As the Tour of Britain stage finished on our doorstep here at Haytor you stayed a particularly unique time for us with the huge interest that was focused on the area. We are very glad that you were comfortable and we thank you for your kinds words with regards to the staff and the atmosphere they create for guests here. We will look forward to seeing you again when you next visit Dartmoor.

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Reviewed September 25, 2013

Food was excellent. Steak and Jail Ale pie really hit the spot but not too filling or soggy. Vegetables were very fresh and perfectly cooked. Others ate the plaice, fillet of pork and belly pork which were all gorgeous too. We all opted for the sticky toffee pudding which was light in texture and totally scrummy. It came with local ice cream but we asked if there was any chance if custard and mine arrived with a dainty little jug if freshly made custard even though custard was nowhere on the menu. I know its a bit pleb by but I like custard and the staff were not at all snooty about it. Give this place a visit. It really is great and you won't be disappointed.

  • Stayed: September 2013
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Thank Margiepaniee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RockInn, Manager at The Rock Inn, responded to this reviewResponded October 2, 2013

Many thanks for your review and we are glad that you and your party enjoyed your lunch with us. We will look forward to welcoming you back again in the near future.

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Reviewed September 3, 2013

We have stayed many times over the years but not been back for a while, selected our favourite room and had a lovely surprise; it had been redone to boutique standard with a lovely bathroom complete with free standing bath and separate power shower.The welcome was as friendly as before and the staff efficient and polite,there is also a small guest lounge tucked away in a cosey area and the breakfast room is sunny and airy.The food is very good, wine is a little expensive but overall it is a fine dining experience and not pub grub and therefore value for money.

Room Tip: Top floor,Freebooters has a huge bed,large bathroom and a window overlooking the front,mind the beam...
  • Stayed: September 2013, traveled as a couple
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Thank JandYCawson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 1, 2013

Its been a while since we stayed, but just as good as I remember, in fact, better! Electric shower in bathroom! Great food reasonably priced and very well cooked, wine a little on the expensive side but good quality. Excellent friendly service.

Room Tip: Tipperary Tim right at the top of the hotel is great, very comfortable!
  • Stayed: August 2013, traveled as a couple
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Thank D W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2013 via mobile

We visited on the first Sunday of our hols as the rock inn was a stones throw from our holiday cottage. I prebooked Sunday Luncheon and the booking process was efficient.
The actual dining room that we sat in was very quiet and old fashioned, but I did see that their were other rooms.
Staff were friendly and polite.
I felt that the portions were a little undersized for the price although the beef was very tasty.
We shared a dish of veg between 4 of us which resulted in very little veg each. We enjoyed dessert, there's a great selection of freshly made puddings.
In my opinion this is not a country pub that knocks up a roast and a pint every Sunday and rolls you out the door! This is a dining establishment that offers a fine selection of wines and ales to compliment the a la carte food.
It's a shame that the rock inn didn't supply the food or atmosphere that we wanted for a young family as the location was fab for us, but it always seemed busy so they must be doing something right!!

  • Stayed: August 2013
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Thank mackserin77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RockInn, Manager at The Rock Inn, responded to this reviewResponded August 30, 2013

Thank you for your review and feedback and we are glad you enjoyed your lunch with us. During the booking process we do usually ask if children are in the dining party and seat you in the appropriate room. I’m sorry this didn’t appear to happen with your email correspondence which meant that by the time you arrived you were sat in a more ‘grown up’ dining room as all other space was reserved. Having said that the young man you had with you was very well behaved but we are sorry if this made you less comfortable than you might have otherwise been. With regards to the portion size, our focus is more on quality than quantity but our staff are trained to return to customers during the meal and if more vegetables are requested this is not a problem. We do hope that the points you raise would not deter you from returning on you next visit to the area.

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Reviewed August 26, 2013

We have been to the rock three times this year for evening meals we live locally and have
recommended you many times but after last nights meal I will not be recommending you again The food we had was well presented but my Wife's crab starter was tasteless and very sloppy .I had the Lamb rump it was very bland and tough and tasted of liver . The rock inn was a great place for special meals out together, but it looks like we will have to find somewhere else !

  • Stayed: August 2013, traveled as a couple
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3  Thank ian b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RockInn, Manager at The Rock Inn, responded to this reviewResponded August 28, 2013

Thank you your review and we are glad that you have enjoyed your previous meals with us over the past few months. We are sorry to hear that you did not enjoy your meal on your most recent visit and please accept our apologies for this. Given the opportunity we would have been more than happy to replace the dishes you did not enjoy swiftly on the night in question. As we have been in business here for many years we realise the importance of local recommendations and we would like to have the opportunity to invite you back to assure you that our standards remain as high as you have found them in the recent past. Please call us at your earliest convenience on 01364 661305 and ask to speak to management. We look forward to hearing from you soon.

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Additional Information about The Rock Inn

Address: Haytor Vale, Haytor Vale, Dartmoor National Park TQ13 9XP, England
Location: United Kingdom > England > Devon > Dartmoor National Park > Haytor Vale
Amenities:
Bar / Lounge Restaurant Room Service
Hotel Style:
Ranked #1 of 2 B&Bs / Inns in Haytor Vale
Price Range: $120 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Rock Inn 4*
Number of rooms: 9
Reservation Options:
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Also Known As:
The Rock Hotel Newton Abbot

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