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“Great staff, but that's where it ended”

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Vis Vitalis Medical Wellness Hotel
Ranked #1 of 1 Hotels in Kerepes
Reviewed March 14, 2013

I have to start off by saying that the staff here is absolutely wonderful and enjoy speaking English to us Americans. Any issue we had, they would listen and appreciated the feedback, but nothing else was done. We stayed there for a week for a wedding on property and were the only guests in the entire hotel (it was our family). They had us in very nice suites facing the front on the top floor. Now, this was in the beginning of September and was very hot. We had absolutely no air conditioning (even though the room had it, they wouldn't turn it on) in the room, or the entire hotel for that matter. They wouldn't turn it on because there were so few of us that it would cost too much. We had issues with having hot water (lack of) and the water was brown. We even had a day with no water at all. The restaurant was never open except the wedding night, because we were having dinner and the reception there as well. Breakfast was a bit of a joke. Milk was warm, food was mediocre at best. We think some of it had been left out for each day we were there. It really made the trip a downer having so many issues. Location wasn't bad, although we were told to watch out for the gypsies that roamed at night. Next time we will stay downtown Budapest in a much nicer luxury hotel (with water, showers, and air conditioning).

  • Stayed: September 2012, traveled with family
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18  Thank SAC5286
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aniko K, Guest Relations Manager at Vis Vitalis Medical Wellness Hotel, responded to this reviewResponded October 1, 2014

Dear Guest,
We appriciate your response, and hope that we can improve our hotels accomplishments day by day. Our hotel has grown in respect since 2013. We are very sorry for your bad experience.
The direction, the staff has changed since, we have made several big changes.
The restaurant has an opening hour in the morning and in the evening. If any guest would like to have lunch, or something in between we ask for early reservation, because are staff is usually pre-pairing for the next course.
We appologize for the inconvinience with the invoice, there was a technical problem with the system.

with kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (23)
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13 - 19 of 23 reviews

Reviewed May 28, 2012

This was the second time we've stayed here - in 2011 it was very new so we made some allowance for the shortcomings, sadly they still remain in 2012.
Wi-fi works in selected areas only, better near reception, though there are cabled points in the bedrooms.
The hotel restaurant wasn't open every night, the decision being made on whether the hotel was busy enough!
Nice bathrooms, though no showers, only a bath with shower attachment and no hanging rail. The water was lukewarm at best, we were told by reception it was as hot as it was allowed to be.
On our final day, the water got a little warmer, but it was brown!

  • Stayed: May 2012, traveled on business
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19  Thank Rusticana32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aniko K, Guest Relations Manager at Vis Vitalis Medical Wellness Hotel, responded to this reviewResponded October 1, 2014

Dear Guest,

We appriciate your honesty, and we have improved since the beginning (the opening years of the hotel)
The staff has changed, everyone is nice and friendly. Our number one motto is to make our guests feel at home.
Our restaurant has an opening hour, but we try to be flexyble, in accordance to our staff, and other conferences.

With kind regards,

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Reviewed May 11, 2012

Very convenient if you are working at the Gran Prix circuit, and the food was good. Not much else to say. It is a new building only opened in 2011 but is already showing signs of being rushed. You only get a bath with shower hose and no where to support it. No shower curtain so the whole room gets hosed down, and the water was only ever luke warm (and brown one day). The room cards also regularly did not work so several trips to the reception. The staff where very friendly and a little embarrassed about the cards.

Room Tip: It was all very quiet when we where there, close to the reception for WiFI?
  • Stayed: May 2012, traveled on business
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18  Thank Petermkf1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2012

luxury rooms,very big rooms,affordable price.We had a very spacious room and it was divided in two rooms - sleeping and let's call it living or rest room.bathroom was also big.in all, room and hotel seemed very clean,they changed our towels every day,actually the room was cleaned every day. the bad thing about this hotel is location from the city center,if you come by car i guess it is not a big deal,but if you don't have car it is too far away from the centre i think we travelled around 45-50minutes to the center of the town or few minutes more or less.second thing i didn't like about this hotel was breakfast - it was very poor.all in all great rooms,very clean and staff was friendly.poor breakfast and not so good location.

  • Stayed: November 2011, traveled as a couple
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20  Thank vixisim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 30, 2011

Great Location, luxury Rooms and very good Service at affordable price. The Hungaroring is near, so it is worth to come back in summer!

  • Stayed: March 2011
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17  Thank mastercheef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aniko K, Guest Relations Manager at Vis Vitalis Medical Wellness Hotel, responded to this reviewResponded September 30, 2014

Dear Guest,

thank you for your kind response.

We hope to see you soon!

With kind regards,

Vis Vitalis Hotel

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Reviewed 4 weeks ago
Google Translation

  • Stayed: August 2017, traveled with family
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    • Cleanliness
    • Service
Thank sincitr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 15, 2017 via mobile
Google Translation

Stayed: July 2017, traveled with friends
Thank Bori53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Vis Vitalis Medical Wellness Hotel

Address: Szabadsag ut 102, Kerepes 2144, Hungary
Location: Hungary > Central Hungary > Pest County > Kerepes
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Kerepes
Price Range: $65 - $105 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Vis Vitalis Medical Wellness Hotel 4*
Number of rooms: 9
Official Description (provided by the hotel):
Vist Vitalis, our four-star Medical Wellness hotel, was built in the center of Kerepes, by the side of the lovely country side . Can be found 15 minutes’ driving from Budapest and 20 minutes’ driving from the airport. Therefore, Kerepes offers and ideal opportunity to guests escaping from the noise of the capital and wishing to relax, regenerate and have a rest to enjoy the special services and unparalleled convenience offered by our hotel in a luxurious environment.Our 36-tub Kaqun bath, special Medical Wellness treatments, oriental teahouse, restaurant giving preference to bio raw materials, elegant standard and deluxe rooms, apartments meeting every requirement and the commitment of our staff guarantee that all the guests doing us the pleasure of choosing our hotel will have a delightful experience for life. ... more   less 
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