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“Location, location, location!” 4 of 5 bubbles
Review of Illini Union Hotel

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Illini Union Hotel
Ranked #4 of 13 Hotels in Urbana
pittsburgh
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Location, location, location!”
4 of 5 bubbles Reviewed May 23, 2012

I was at a conference at the Univ. of IL and I could not have found a better location! I just had to go downstairs to attend the conference and I could go back to my room to refresh whenever I wanted. The room was nice and clean.
I have two complains/suggestions: first, the bed mattress should have been changed a few years ago. It had bumps and "body prints" typical of an old mattress. The second complain is about the breakfast, which is in a tiny room in which four people cannot stay at the same time. We had to take turns to get in the room and then we had to take our paper trays back to our room. It would not cost much (and it would drastically improve the hotel service) to have a room in which guests can sit at a table with other people to eat breakfast. It might be enough to convert one of the hotel rooms near the "breakfast closet"!

  • Stayed May 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MarcoLimoncello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illini_Union, Manager at Illini Union Hotel, responded to this review, June 4, 2012
Thank you for staying with us. I'm sorry that your stay was not completely satisfactory. We did purchase all new bedding in 2009. We quite often recieve compliments on the comfort of our mattresses. Also, the space in the building is primarily dedicated to students and their needs therefore limiting space for what an ideal breakfast location would be.
Thanks again for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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79 reviews from our community

Traveler rating
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    12
    2
See reviews for
26
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
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  • Portuguese first
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English first
Naperville
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 27, 2012

Perfect location for visiting your kids at Uof I. Enjoy your morning coffee overlooking the beautiful historic U of I quad ...in the middle of bustling college life. History meets charm. Parking and breakfast included with comfy beds and soft linens. Charming by any standard!

  • Stayed April 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Rupert920
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia
Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed March 19, 2012

I was a little concerned after reading the reviews, but we loved staying at the Union. We had an admitted student visit with our daughter and this hotel could not have been more convenient. This room was absolutely fine with a lovely view of the quad. Parking was perfect and we could leave the car all day even though we checked out in the morning. The room was very clean and they had a nice continental breakfast, but buy your coffee downstairs at Espresso Royale....the coffee was awful. The people at the front desk were not super friendly, but they were perfectly competent and not rude at all. We would stay again for sure!!

Room Tip: Ask for a room overlooking the quad!!
See more room tips
  • Stayed March 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mei2828
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
champaign, illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed February 17, 2012

I'm organizing a conference with an organization on campus - Therefore I have had to be in touch with the staff at this hotel frequently (to make reservations, clarify guest arrangements, etc.) It's probably a class issue, but I-Hotel (the other hotel we're providing for guests) is significantly friendlier. Night and day. The staff on the phone, consistently, regardless of who is on the line, QUESTION the caller ("What's that?" "What?") as though the caller is wrong or needs to clarify something. It's really disappointing--though not particularly surprising--that U of I's flagship hotel has such mediocre, sub-par staff. Sorry if it's too much to ask, but a hotel should have bright, energetic staff ready to help. Alas, the Illini Union hotel staff--at least from the phone (so grain of salt) is consistently confrontational, rude, and somewhat inept. Please make a change managers.

  • Stayed February 2012, traveled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank peter p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illini_Union, Manager at Illini Union Hotel, responded to this review, February 29, 2012
Hello,
We're so sorry to hear about your recent experience with the Illini Union Hotel. It is our priority to offer great serviceat every interaction, and will make every effort to reinforce this with our staff. We would sincerely appreciate the opportunity to make this right with you. Please give us a call at 217-333-1243 between 9 and 5 Monday through Friday and ask for the hotel manager. We hope to hear from you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rancho Palos Verdes, CA
Level Contributor
121 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 bubbles Reviewed January 27, 2012

If you have any reason to visit the University; this is the place to stay. Its rooms are far from fancy, but at the same time charming and very clean and perfectly maintained. The bedding is as good as any high end hotel; the television is a large flat screen, free and very fast WiFi and reserved parking. The hotel is a couple private floors of the University’s Student Union. So you can travel back to your college days when visiting the food court or the bowling/pool table recreation area. There is also a Illini store, and a technology store. But the best part is its central location to the campus, closely followed by the history and Illini pride that is apparent at every turn in the building. Friendly staff, and very helpful. I very much enjoyed my stay.

Room Tip: Lots of great restaurants, coffee shops and bars are to be found in the downtown area.
See more room tips
  • Stayed January 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Mike90275
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mundelein, Illinois
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed September 12, 2011

The Illini Union Hotel is a hotel...at a school. And it feels that way. Nothing glamorous, purely functional, and it fills the bill. I continue to wonder if the front desk is staffed by curmudgeonly locals begrudgingly employed there, or the bottom 50% of students in some ineffective Hospitality Management course of study. In either case, the warmth and professionalism is lacking behind the desk.

A basic continental breakfast is served in the morning (neither of the juice flavors seemed to be working on the morning I wanted juice), and the coffee is pretty rough. Rooms are far from soundproof, but not horrible, and the AC works well. Pillows are a bit too firm for my liking, but the TV channel selection is good. Free WiFi is an expectation that is met.

The hotel is just fine for a bed and a bathroom, but don't come in with any significant expectations!

  • Stayed September 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank jayseedub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Level Contributor
148 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
2 of 5 bubbles Reviewed August 11, 2011

The hotel is old and the rooms are small and poorly maintained. The bathroom tub had black mildew in the caulking. The bathroom floor was dirty. Only nice touch is the flat screen TV in each room.

Stayed July 2011, traveled on business
Helpful?
1 Thank chicagofran2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Illini Union Hotel

Property: Illini Union Hotel
Address: 1401 W Green St, Urbana, Champaign-Urbana, IL 61801-2953
Phone Number:
Location: United States > Illinois > Champaign-Urbana > Urbana
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #4 of 13 Hotels in Urbana
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Illini Union Hotel 2.5*
Number of rooms: 74
Official Description (provided by the hotel):
Housed within one of the most iconic buildings on the University of Illinois at Urbana-Champaign’s campus – the Illini Union – is the newly remodeled Illini Union Hotel. This boutique hotel offers 74 rooms, including two VIP suites, and is the perfect location for anyone looking to make the most of their stay in Champaign-Urbana. In addition to 27 meeting rooms, the Union also offers a plethora of food and entertainment options throughout the building. ... more   less 
Also Known As:
Illini Union Hotel Urbana, IL - Champaign-Urbana

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