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“Humiliating customer service”
Review of Kunuku Aqua Resort

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Kunuku Aqua Resort
Reviewed September 14, 2013

We booked a daypass at kunuku aqua resort with a group of youngsters. We were a group of about 22 people. Upon our arrival we were greeted by a young lady at the front desk when we identified ourselves she proceeded to ask the leader of the group very impolitely what we were there for. After explaining to her that we have called ahead during the week she proceeded to bill us. This did not go without the unnecessary unpleasantness. She Asked if we could pay at once for they did not have sufficient change for everybody. We had to pay one amount and see later among st ourselves how we would divide everybody's change. But luckily for us they scratch together some loose coins so everybody could get there change. The youngsters had fun in and around the pool. Despite the unfriendly service at the bar & poor quality food. A few hours into our stay the smartphone of one of the youngsters fell into the pool. We took all the necessary steps to insure that the phone would make it all right out of the ordeal. But seeing that this youngster had just gotten her costly phone just a few days before she was a bit distraught. We decided to go to the reception to see if we could get a hairdryer to dry it off a bit more. When we got there the lady at the reception could not help us with a hairdryer. When we were just about to leave she asked what had happened. I explained to her what happened to the phone. The young lady to whom the phone belonged to was standing next to me crying. A gentlemen sitting in the back office overheard our conversation and proceeded to shout from behind his desk that we might as well forget about making the phone work again. And then started laughing buoyantly with a few other colleagues who were also standing there. Naturally the young lady started to cry heavily about her phone and I took her outside to calm her down. I went back into the reception to complain about the rude and inappropriate behavior of this gentlemen. I was blatantly ignored by the receptionist when I called to get some service. Irritated I raised my voice to get noticed. The gentleman in question came out and asked what was the matter and I told him that his behavior earlier was inappropriate and unacceptable. He then started to raise his voice to me and tell me that is was a stupid phone and that she could buy another one. I kept telling him that he was out of line with his behavior and his reaction to the matter. That I was a paying costumer and he had no right to talk to me in that tone of voice. He then violently slammed his fist on the counter and said it was the end of the discussion. I again told him that he had no right to treat me like that. He yelled at me again and told me that if I did not like I should gather my things and leave the property. While preparing to leave, he came to me offering to get a hairdryer to dry off the phone. He also wanted to discuss the incident further I said I was not interested. It was after I started crying and telling my colleague and a few bystanders that this gentlemen had no right to yell at me that way he offered an insincere apology. I have never felt more humiliated in my life. This gentlemen s behavior was totally uncalled for and unprofessional. I will never again visit this establishment.

Stayed: September 2013, traveled with friends
21  Thank Irela P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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38 - 44 of 154 reviews

Reviewed April 4, 2013

We had a fantastic stay at Kunuku Aqua Resort. Beautiful apartments with good size rooms. Everything is there and clean. Large porch.
Our children loved the water-slide at the pool. It's a fantastic place if you are a family with children our age (5 and 8). The pool had supervision.
The bar which serves dinner is a disappointment. The food is of poor quality and people hardly pay attention to their customers.
BUT: That won't keep us from going more often to this place. We will just have to use the fully equipped kitchen or find a nice restaurant.

  • Stayed: April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank BonaireKim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 week ago via mobile
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Stayed: November 2017, traveled as a couple
Thank Mark K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ar K, Manager at Kunuku Aqua Resort, responded to this reviewResponded 3 days ago
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Reviewed 1 week ago
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  • Stayed: August 2017, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Lise D
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Ar K, Manager at Kunuku Aqua Resort, responded to this reviewResponded 5 days ago

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Reviewed October 14, 2017 via mobile
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Stayed: October 2017, traveled as a couple
Thank Lotte C
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Kunuku A, Manager at Kunuku Aqua Resort, responded to this reviewResponded October 16, 2017
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Reviewed October 11, 2017 via mobile
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Stayed: November 2016, traveled as a couple
Thank Ton v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kunuku A, Manager at Kunuku Aqua Resort, responded to this reviewResponded October 14, 2017
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Reviewed October 8, 2017 via mobile
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Stayed: April 2017, traveled with family
Thank MichaelDewi
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Kunuku A, Manager at Kunuku Aqua Resort, responded to this reviewResponded October 10, 2017
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Additional Information about Kunuku Aqua Resort

Address: Weg naar St. Willibrordus 36, Tera Kora, Curacao
Location: Caribbean > Curacao > Tera Kora
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Specialty Lodging in Tera Kora
Price Range: $167 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Kunuku Aqua Resort 3.5*
Number of rooms: 24
Official Description (provided by the hotel):
Experience a tropical atmosphere, weather like in paradise and European level of comfort and safety. Kunuku Aqua Resort is a new vacation resort with 24 villas in the final stage, dividable into 48 apartments, on Curacao. All vacation houses offer a high class interior with also excellent standards in cleanness and security. The location is in the middle of Curacao, a bit away from the main road. Beaches and tourist attractions of the island are easily accessible. The location offers a quiet and luxurious base for holidays. We address demanding clients who want to arrange their vacation individually and independent from mass tourism without having to abstain from comfort. We have recreation areas, a big pool, a bar and a shop to provide a relaxing vacation and supplies. The exclusive vacation houses offer room for up to 12 persons, divided into two apartments for 6 persons each. We provide an excellent service for your enjoyable vacation on Curacao. The rent includes cleaning, laundry and much more. The entire complex is being guarded 24/7. At the reception we offer activities such as boats, jet-skis, car rental, rent of mountain bikes or quads. Upon request, we offer breakfast service or a completely filled refrigerator for your arrival. ... more   less 
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