The hotel was pretty clean and very close to all the stores. Breakfast was great. The lady who made breakfast made my day with a great big smile and asked how my breakfast was. My kids swam at the pool and enjoyed it.
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I booked a block of rooms for our sons wedding months before the July wedding. I had a terrible time contacting them when I had questions. When we checked in we were told the place had just been sold and bought by someone new. There were 3 rooms we checked into first. The next day when we came back after being in Chicago all day, our rooms had not been made up! There was no one to do it then...we did get new towels and our garbage emptied then. The next day one of our sons arrived after driving from northern Ontario (15 hours) with 2 little children only to find the a/c in their room wasn't working! After begging they were given a suite....my son showered the next day in 6 inches of water!!! We asked for them to be left in the suite as we had wedding stuff to go and do and didn't really have time to move to another room plus they had all their stuff over the whole room by this point. They couldn't do this so we all waited around for another room to be ready and helped them move. They left a very important apparatus in the room, which I have asked if it had turned up and no one has answered...I have asked several times. NOTHING!!! Breakfast staff were very good and we did enjoy eating with many of our friends. Two of my sons didn't get a receipt (very few received it under their door the morning we left)....I likely sent 4 emails to the hotel asking for these receipts and only after sending to at least 3 addresses today did I finally get them. I would NEVER recommend this hotel to anyone......very upsetting to go with a country inn and suites,which we have used many times in the past and thought it would be great,only to be very disappointed. I did have a bad feeling when I had such a hard times getting responses but knew that there were not a lot of vacancies at that time and really thought this was a good name!
Dear Esther F
We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receiving our best service. Our apologies for the lack of housekeeping service and maintenance issues that arose. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future.
Nice place to stay. Good location. Not bad at all. Close to metra train station. Like the cookies at the front desk too!!! Room was clean. Free breakfast was better than expected. Good eggs and corn beef hash.
The hotel staff was excellent but the hotel itself is old, run down and I had spiders in my room. The housekeeping staff could be rude at times. I was very patient and kind in making my problems known and Michael at the front desk recognized and thanked me for this, but it does not justify the condition of the hotel. On the 3rd floor there was a big stain on the carpet and dirt around this same area that never got cleaned. Why?
Thank you for taking the time to write your review. We sincerely apologize that you were not satisfied with the cleanliness and condition of the hotel including the room during your stay. Also, we are sorry to hear that you were not pleased with the service you received from our staff at that time. The Country Inn & Suites Tinley Park, IL and the Carlson Rezidor Hotel Group will work diligently to ensure any situation is fully looked into. We appreciate you bringing this matter to our attention.
