Everyone we encountered from the front-desk staff, housekeeping and breakfast staff, were friendly, welcoming, and professional. Didn't use the pool so can't write about that as we were only here for one night. The room, however (a 1 bedroom suite with a dirty couch in the living area) was looking worn and in need of an upgrade in furnishings and perhaps the carpet as well. It was just dull looking. I rented this type of room specifically since we were traveling with our adult daughter and she was the one would be using the pull-out bed, however one look at how dirty it seemed and we decided to cover the entire thing in the supplied-bedding from the closet (a sheet and blanket) and she ended up just sleeping on the covered-couch in that manner. One has to assume that if there is going to be a pull-out bed, it needs to be in a clean condition just as one would expect the regular beds to be in and I feel that all hotels that offer this type of setup could largely benefit from improving upon them. Because of this, while the staff seem great - we would not utilize this property again.