The hotel staff was excellent but the hotel itself is old, run down and I had spiders in my room. The housekeeping staff could be rude at times. I was very patient and kind in making my problems known and Michael at the front desk recognized and thanked me for this, but it does not justify the condition of the hotel. On the 3rd floor there was a big stain on the carpet and dirt around this same area that never got cleaned. Why?
More
EvenHotels
Booking.comBooking.comBooking.comBooking.comBooking.comEvenHotels
Booking.com
Booking.comBooking.com
Everyone we encountered from the front-desk staff, housekeeping and breakfast staff, were friendly, welcoming, and professional. Didn't use the pool so can't write about that as we were only here for one night. The room, however (a 1 bedroom suite with a dirty couch in the living area) was looking worn and in need of an upgrade in furnishings and perhaps the carpet as well. It was just dull looking. I rented this type of room specifically since we were traveling with our adult daughter and she was the one would be using the pull-out bed, however one look at how dirty it seemed and we decided to cover the entire thing in the supplied-bedding from the closet (a sheet and blanket) and she ended up just sleeping on the covered-couch in that manner. One has to assume that if there is going to be a pull-out bed, it needs to be in a clean condition just as one would expect the regular beds to be in and I feel that all hotels that offer this type of setup could largely benefit from improving upon them. Because of this, while the staff seem great - we would not utilize this property again.
the breakfast was amazing and so was the kitchen staff, so much variety and different every morning. All of the hotel staff was super friendly and very helpful. Hotel in general was clean and up to date.
Stayed here for a couple nights because there was a conference in Chicago causing all of the hotels to be in the $600/night range and it's right across the interstate from a metra stop. Nice rooms with a door between sitting area and bed area if you get the suite. Breakfast was awesome. Staff was exceptionally friendly and courteous. Depending on your plans, the only negative was that there was nothing within walking distance for eating or shopping other than a Texas Roadhouse on the other side of the parking lot.
Thank you so much for a great review, we appreciate you taking tome to write one. The staff will be happy to read your comments. We hope even if Chicago is not charging $600.00 a night you will stay with us again. We are conveniently located near two train stations that can take you downtown Chicago.
Enjoy your summer.
