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“Stay here 2-3 times a month, always great service.” 5 of 5 stars
Review of Country Inn & Suites By Carlson, Tinley Park

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Country Inn & Suites By Carlson, Tinley Park
Ranked #3 of 9 Hotels in Tinley Park
Cedar Rapids, Iowa
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Stay here 2-3 times a month, always great service.”
5 of 5 stars Reviewed September 25, 2012

I stay here for business because they are always friendly and the service is great. It's location is very good for eating or shopping and next to the interstate. They also call me by name, which means they pay attention.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrSchreib, General Manager at Country Inn & Suites By Carlson, Tinley Park, responded to this review, October 3, 2012
Dear Mr. S,

Thank you for taking the time to share your experiences at our hotel with other TripAdisor members. We appreciate having the endorsement of one of our regular guests. We know that traveling for business isn't always the most pleasant experience, and we always do our best to make sure we provide you with the comfort and ease our business travelers expect. Thank you for being our guest!

Sincerely,

Josh Schreib
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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330 reviews from our community

Traveler rating
    157
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    46
    26
    24
See reviews for
169
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • Russian first
  • Spanish first
  • Any
English first
Madison, Wisconsin, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 4, 2012

We have been staying here frequently ever since it was first open for business. It is very close to where our son and his family live and when we bring our other two grandsons with us, we stay here so they can use the pool. The service has always been outstanding and the staff very friendly and helpful if we need something. We always look forward to our stays here.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Judy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrSchreib, General Manager at Country Inn & Suites By Carlson, Tinley Park, responded to this review, October 3, 2012
Dear Ms. Judy,

I can't think of a nicer compliment than being thought of as home away from home by one of our guests! We appreciate your continued loyalty to our hotel, and look forward to your next visit with us.

Warmest Regards,

Josh Schreib
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cassopolis, Michigan
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed August 27, 2012

We stayed here on a busy weekend to go see a concert at the nearby Ampitheater. The hotel staff was friendly, but I was dissapointed to find the whirlpool was out of order. The room was clean and comfortable. It was highly dissapointing, however, the next morning when the breakfast buffet had no hot food available and the doughnuts were stale. When the hot food did finally come out the eggs were fake and microwaved (tasted like plastic) and the pancakes had a hard and dry. There was no meat left at all. It is an ok hotel to stay in if you don't plan on eating breakfast there or want to use the whirlpool.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank h0rsed0ct0r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrSchreib, General Manager at Country Inn & Suites By Carlson, Tinley Park, responded to this review, October 3, 2012
Dear Horse Doc,

I apologize for the whirlpool being out of service. We had some repairs to make and unfortunatley this had to be done during your stay. I am also sorry to hear our breakfast was such a disappointment for you. I know we can deliver a much better meal than what you experienced. I invite you to come in for another sampling so you can enjoy the most important meal of the day as it was intended: hot and fresh. When it comes to serving a delicious meal, we don't horse around.

Warmest Regards,

Josh Schreib
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Poplar Grove, IL
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed August 21, 2012

We stayed overnight here so we could attend a concert. The rooms were nice and very clean. It was nice that we could walk to get something to eat. The staff was very friendly and accommodating. When checking in our rooms were assigned to weren't ready and the clerk found us rooms that were ready. The pool looked okay and there were children using the pool and looked to be enjoying themselves. We didn't use the pool ourselves though. The breakfast was pretty good as well. The clerk helped us info on getting a cab to the concert which was helpful. Overall a very nice stay.

  • Stayed August 2012, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Diana572
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minnesota
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed August 13, 2012

On a recent trip to Chicago, we decided to stay outside the city at the Country Inn & Suites in Tinley Park. What a wonderful place! The beautiful country-style décor, very amiable and helpful staff, and wonderful amenities made our stay extraordinarily pleasant. Our spacious room was very clean and comfortable. There was free wireless internet access for our laptop computer, and a computer and printer were also available in the lobby. Coffee, tea, and a bowl of fruit were always available in the lobby, and a nice platter of fresh, warm cookies were offered in the evening. The complimentary breakfast buffet included waffles, cereals, pastries, fruit, juices, coffee and tea. One morning there was also mini omelets and potatoes, and the next morning there was corned beef hash and pancakes. The hotel was conveniently located and was an easy 40 minute drive by freeway into downtown Chicago.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank MinnesotaTwinsfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrSchreib, General Manager at Country Inn & Suites By Carlson, Tinley Park, responded to this review, August 17, 2012
Thank you for the glowing review!

I am glad that you discovered we are great alternative to staying downtown Chicago. We are located less than 2 miles from the Hickory Creek Metra Station that stops just six blocks from Michigan avenue. For any guests not comfortable with driving in a new city this is a great alternative. It can be nearly impossible to see everything in one weekend when you visit Chicago, so I hope you will stay with us again for another adventure.

Safe Travels,

Josh Schreib
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kirksville, Missouri
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 29, 2012

Each staff member we saw was cordial, helpful, polite. The room was clean and stocked appropriately. We used the shuttle and the driver was excellent, but the shuttle was not clean, and the seatbelts were iffy if you could get them to work. We were there as part of a wedding group, and they did have a welcome sign for that and shuttle times posted which were not what the couple had been told, but it was worked out and we were happy. I would stay there again, they did not ask if we were using AARP or any other offer that might have helped with cost of room.

Room Tip: One other suggestion, since many use GPS feature now to find their hotel, literally having the numbe...
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank auntiesusie35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrSchreib, General Manager at Country Inn & Suites By Carlson, Tinley Park, responded to this review, August 15, 2012
Thank you for taking the time to share your experience with other travelers.

We are delighted to hear that our staff treated you well during your visit. When you book with a group block, you have a negotiated rate that is not vaild with any other offers, hence the desk staff did not ask if you had any other affiliations.

I appreciate your feedback. We are always looking for ways to improve our guest experiences.

Warmest regards,

Josh Schreib
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munster, Indiana
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 26, 2012

We were staying at the Country Inn & Suites due to a power outage at our home. The first night was great, but during the second day, the AC in our room wasn't blowing cold air. We called the front desk, and they put us in a new room within minutes.

On top of that, they provided us with free bottled water. The customer service at this hotel was above and beyond what I've experienced elsewhere.

The rooms were very comfortable, clean and the bed provided the best sleep I've gotten in months. Couldn't have asked for a better place to stay during that time.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Joey K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrSchreib, General Manager at Country Inn & Suites By Carlson, Tinley Park, responded to this review, August 15, 2012
One of the most inspiring things about running a hotel is knowing that regardless of the reason for our guest's visits, we still have the opportunity to provide a great experience. While I wish your stay could have been under better circumstances, it made my day to know we were able to provide you with the best sleep you've had in months.

Sometimes an issue will arise that needs to be addressed, and I am pleased we were able to remedy the situation quickly and beyond your expectations.

Any time you are in need of a good night's rest, you and your family are always welcome at the Country Inn & Suites Tinley Park.

Sincerely,

Josh Schreib
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Tinley Park

Property: Country Inn & Suites By Carlson, Tinley Park
Address: 18315 La Grange Rd, Tinley Park, IL 60487-7727
Phone Number:
Location: United States > Illinois > Tinley Park
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 9 Hotels in Tinley Park
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Country Inn & Suites By Carlson, Tinley Park 3*
Number of rooms: 99
Reservation Options:
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Also Known As:
Country Inn And Suites Tinley Park
Country Inn & Suites Tinley Park Hotel Tinley Park
Country Inn Tinley Park
Tinley Park Country Inn

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