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“large enough to serve, small enough to care”

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Hilton Garden Inn Chicago/Tinley Park
Ranked #2 of 9 Hotels in Tinley Park
Certificate of Excellence
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“large enough to serve, small enough to care”
Reviewed April 18, 2014

I had the opportunity to stay at this hotel last weekend when I attended a bridal shower. The staff is friendly, helpful and extremely courteous. I am hosting a brunch in June and have had the pleasure of working with Angie, who assists in event planning. I cannot express how helpful she has been to me as I plan this.
The hotel is very conveniently located off route 80 and is close to large shopping areas and restaurants. Rooms were clean, well appointed and quiet.
We enjoyed the Sunday brunch with omelets made to order and a great selection of breakfast foods at a reasonable price.
Will return to this hotel in June and expect the same wonderful service. Great staff!

  • Stayed April 2014, traveled with family
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Helpful?
Thank ksanikon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
C-Rada, General Manager at Hilton Garden Inn Chicago/Tinley Park, responded to this review, May 13, 2014
Thank you for this fantastic review. The entire staff takes great pride in trying to make our guests feel at home. I think Angie is just as excited to have a wonderful client like you host a function with us. You Can Count On Us to make sure your event is successful and most memorable!
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487 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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  • French first
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  • Italian first
  • Spanish first
  • Any
English first
brookfield, United States
1 review
Reviewed April 15, 2014

staff was inconsiderate and rude when confronted about there attitude they handed me a business card and told me to call the sales manager.I have stayed at plenty of Hiltons and never encountered the type of service I received here. they were nice when booked the rooms.That all changed from the time we got there til the time we left the group that was with will not come back neither will I

  • Stayed April 2014, traveled with family
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Millie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
C-Rada, General Manager at Hilton Garden Inn Chicago/Tinley Park, responded to this review, May 13, 2014
We want every guest to have a positive experience with us and we apologize we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and the way your situation was handled is not typical of our hotel. We have discussed the important of showing our appreciation to every guest. Thank you for bringing this to our attention.
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Lake Bluff, United States
1 review
Reviewed March 31, 2014

Found this hotel conveniently located to reach and to major local points. Near a variety of excellent restaurants. The hotel staff is one of the friendliest and helpful ones I have recently encountered. Highly recommend this hotel.

  • Stayed March 2014, traveled on business
    • Value
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Dietmar W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
C-Rada, General Manager at Hilton Garden Inn Chicago/Tinley Park, responded to this review, May 12, 2014
It's guests like you that motivate our team to strive for guest loyalty.. Thank you for sharing your experieince and we look forward to your next visit. You rock!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Braunfels, United States
1 review
Reviewed March 31, 2014

In general the property is OK, but not great. Directions from the GPS sent me past the hotel and signage (at night) was nearly impossible to see. I have stayed in HGI properties before, and this one was not even close to the standards of the others. Pros: Rooms are a good size, fairly clean, and quiet. Someone from the hotel cleaned my car of snow without being asked - just to be nice. Cons: Desk staff didn't seem as warm and welcoming as I would have expected (I was used to midwestern hospitality). I arrived at 9 p.m. on a Sunday night hungry (no chance to eat before then) and ordered a salad at the bar. Waited 20 minutes, no salad, so went to bed hungry.

  • Stayed March 2014, traveled on business
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Eric E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
C-Rada, General Manager at Hilton Garden Inn Chicago/Tinley Park, responded to this review, May 12, 2014
I am disappointed you didn't get the Hilton hospitality you deserve outside of brushing the snow off your car. Twenty minutes for a salad is unacceptable and our F&B Manager will be addressing this immediately! Thank you for bringing it to our attention and we hope you will give us another opportunity to serve you the right way. You Can Count On Us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Park Forest, Illinois
Level Contributor
86 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
Reviewed March 28, 2014

This was home base for a family wedding and we had excellent accomodations. The staff was very accomodating in handing gift bags and were very pleasant to work with. They made sure to take extra special care of the bride and groom. We enjoyed the cafe and the coffee service throughout the hotel. The rooms were comfy and restful. Special shoutout for the makeup wipes in the bathroom because they came in handy!

  • Stayed February 2014, traveled with family
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Helpful?
1 Thank leo21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
C-Rada, General Manager at Hilton Garden Inn Chicago/Tinley Park, responded to this review, May 9, 2014
Congratulations on your marriage! We are glad your weekend at our hotel was successful. You Can Count On Us to welcome you and your family for any future hotel needs. Have a fantastic summer!
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Lafayette, United States
1 review
Reviewed March 19, 2014

Had a really nice room. The staff was so pleasant upon arriving and departing. Will for sure stay here again when the opportunity needs. We were very pleased to be upgraded without even asking for an upgrade.

  • Stayed March 2014, traveled as a couple
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kathryn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
C-Rada, General Manager at Hilton Garden Inn Chicago/Tinley Park, responded to this review, May 8, 2014
We are so excited your chose us to provide your hotel accommodations! Thank you for the kind review of our property. Your words go farther than you know to help motivate our team. We hope to see you again; maybe the wedding couple will need a place for a baby shower someday!
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Milwaukee, Wisconsin
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 15, 2014

The family stayed two nights for a recent wedding in the area. The rooms were clean. We had a little trouble figuring out the thermostat for heat but overall everything was comfortable. There was a pool, hot tub and a few workout machines. The breakfast brunch was good. Plenty of other food options nearby. All the staff was courteous, helpful and polite from the desk staff to cleaning staff. Everybody smiled and greeted you as you walked in or past them. They also had a shuttle available for airport travelers. I understand as part of the bride's & groom's arrangements, the hotel provided convenient shuttling to/from the nearby reception facility. We would definitely stay there again.

  • Stayed February 2014, traveled with family
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
Thank JustVisiting958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
C-Rada, General Manager at Hilton Garden Inn Chicago/Tinley Park, responded to this review, May 7, 2014
We always appreciate it when our guests let us know how we did and what we can improve on. I am glad to see that your time with us was enjoyable. The entire staff takes great pride in trying to make our guests feel at home. Thank you for being our guest and we hope to see you for the next wedding!
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Additional Information about Hilton Garden Inn Chicago/Tinley Park

Property: Hilton Garden Inn Chicago/Tinley Park
Address: 18335 Lagrange Rd, Tinley Park, IL 60487
Phone Number:
Location: United States > Illinois > Tinley Park
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Tinley Park
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Chicago/Tinley Park 3*
Number of rooms: 117
Official Description (provided by the hotel):
A perfect choice for hotels in Tinley Park, IL, the Hilton Garden Inn Chicago/Tinley Park is conveniently located off I-80 close to shopping, dining, golf and entertainment. Hotel guests can enjoy breakfast, lunch, and dinner at the Great American Grill, located on property. If you prefer to eat in your room, you can order room service or take advantage of our 24-hour Pavilion Pantry for a quick snack. Both business and liesure guests is sure to enjoy our complimentary WiFi access, as well as our swimming pool and fitness center. Slip into comfort and end the day in our adjustable Garden Sleep System for a good nights rest. ... more   less 
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Also Known As:
Hilton Garden Inn Chicago/Tinley Park Hotel Tinley Park
Hilton Tinley Park
Tinley Park Hilton

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