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“Good hotel but isolated”

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Hilton Garden Inn Chicago/Tinley Park
Ranked #2 of 9 Hotels in Tinley Park
Certificate of Excellence
Cape Coral, FL
Level Contributor
187 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Good hotel but isolated”
Reviewed October 29, 2012

Stayed one night as part of a wedding block and while the hotel was clean and overall fine, for the price, I thought the hotel was on the average side. I did appreciate the microwave and refrigerator in the room. We did not have a car for this stay so the fact that dining options were limited around the hotel was a disappointment. And the fact that the only breakfast option was a $9.95 buffet was a bummer. I don't need all that food for breakfast - a free continental breakfast would have sufficed. The front desk staff was very pleasant and helpful. Could hear quite a bit of noise from the second floor in the morning. The light coming in through the window at night was not conducive to sleeping - the curtains were pretty flimsy.

Room Tip: Ask for second floor to cut down on noise.
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dinamber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buccieri, General Manager at Hilton Garden Inn Chicago/Tinley Park, responded to this review, November 1, 2012
I’m sorry we were not able to provide you with a satisfactory experience during your recent stay. Your satisfaction is very important to us and we appreciate your feedback about the noisy neighboring guests. I have shared your review with our security team to ensure that this is not a problem in the future. Thank you for choosing the Hilton Garden Inn, we hope you will consider staying with us the next time you are in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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467 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Cleveland, Ohio
Level Contributor
60 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 13, 2012 via mobile

Upon arrival check in was fast & efficient. Room was very clean & bathroom was spotless. The bed was comfortable clean & quite. Breakfast was great & clean & friendly. Grounds were clean & well lit @ night. Wonderful stay!

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kmichellek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Ohio
Level Contributor
41 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 12, 2012

I recently stayed at this location on a 3 day business trip. The staff were very courteous and friendly. The room was We were running a little late one morning and they even cooked our breakfast to order and put it in a carry out box so that we could take it with us. This location truly lives up to the expectations of a Hilton property. I almost forgot........there is nothing like having warm cookies waiting for you when you return after a long day at work.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bossi1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hickory, NC
Level Contributor
56 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 13, 2012

I have stayed here mutiple times for business and have always had a good experience. The staff is friendly and the rooms clean and spacious with refrigrators included. Breakfast is good with fresh cooked options. My only issues are a small fitness center and limited dining within walking distance. It is convenient to the interstate and a good choice for business or family travel.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beachmaster59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, WI
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 5, 2012

We spent Labor Day weekend (Saturday to Tuesday) here and can honestly say there was only one complaint and that was the ventailation in the bathroom, or lack thereof.

It was very humid outside and adding the humity from the bath into the room did nothing for the hair (if you know that I mean).

Other than that our stay was great, easy to get to, VERY helpful staff (Thanks to the front desk staff for all the great recommedation and directions), rooms are clean, beds comfortable and the entire hotel was quiet.

The other complaint we had had nothing to do with the hotel, we stayed here because we went to the Toby Keith concert at Midwest Bank Ampitheater on Sunday, had no problem getting a taxi from hotel to venue, however, getting a taxi back was crazy. Seems this hotel is considered "too far" for most of the taxi's that were just sitting in the parking lot, some agreed to take us for triple what we paid to get there!! I didn't know that they could refuse to take you somewhere or charge double to do so.

We would recommed this hotel.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thetmjs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brookhaven, New York
Level Contributor
69 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed August 27, 2012

We stayed for only 1 night, but the hotel was very clean and we had a very good rate. We were on the 1st floor and didn't hear any noise in the halls as some reviews stated. The hotel is close enough to the highway and was easy to find. I would definitely stay again.

Room Tip: Our room on the first floor was far enough from the lobby that we didn't hear any noise from arr...
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  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Badrock27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Webster, New York
Level Contributor
2 reviews
Reviewed August 22, 2012

Everything about this hotel was very nice, clean, comfortable, but overall I have to say I've had better experiences. We had 4 guests registered to our room but only had towels for 3 people and had to call the front desk twice for towels. Also, regardless of the fact that we tried to stay green by hanging the towels, they changed them out daily. Lastly, two of the four nights we stayed at the hotel the hallway noise after 10pm was extremely loud and disturbing. I easily lost 2 hours sleep the night before driving home 10 hours away. Had to call the front desk both nights to come upstairs to settle down the guests, however, I have never stayed in a hotel where this was a problem. Suspect they need better sound-proofing in the doors and hallways.
Breakfast was not included, rather a very expansive $10 buffet was offerred.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank picklejc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buccieri, General Manager at Hilton Garden Inn Chicago/Tinley Park, responded to this review, August 24, 2012
First of all, thank you for your feedback. We always appreciate hearing from our guests - including items of opportunity. I am sorry that the noise was an issue during your stay. While we do have additional security and overnight managers available during high traffic periods we also appreciate that you contacted the front office so we could calm the issue. I apologize that you're comfort was interrupted by other guests and I have shared your review with our security team to ensure that this is not an opportunity in the future. We also appreciate your sustainability efforts and apologize that we did not provide enough towels when you checked in. This is something we will definitely keep in mind when serving our future guests. I do hope the next time you return to the area you consider staying with us again.

Best regards,
Joan Buccieri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Chicago/Tinley Park

Property: Hilton Garden Inn Chicago/Tinley Park
Address: 18335 Lagrange Rd, Tinley Park, IL 60487
Phone Number:
Location: United States > Illinois > Tinley Park
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Tinley Park
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Chicago/Tinley Park 3*
Number of rooms: 117
Official Description (provided by the hotel):
A perfect choice for hotels in Tinley Park, IL, the Hilton Garden Inn Chicago/Tinley Park is conveniently located off I-80 close to shopping, dining, golf and entertainment. Hotel guests can enjoy breakfast, lunch, and dinner at the Great American Grill, located on property. If you prefer to eat in your room, you can order room service or take advantage of our 24-hour Pavilion Pantry for a quick snack. Both business and liesure guests is sure to enjoy our complimentary WiFi access, as well as our swimming pool and fitness center. Slip into comfort and end the day in our adjustable Garden Sleep System for a good nights rest. ... more   less 
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Also Known As:
Hilton Garden Inn Chicago/Tinley Park Hotel Tinley Park
Hilton Tinley Park
Tinley Park Hilton

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