I reached the Holiday Inn Express Hotel and Suites as planned per the reservation. The reservation was made to specifically for my kids swim meet which was scheduled in the neighboring YMCA at 6am, so we drove from our home to the hotel.
To our shock, we had been booked in a smoking room.
When I requested a change, I was further shocked by a very rude customer representative, who claimed her name was Casey. She would not allow me to escalate this to her manager who she claimed was Nancy Young (stating she was not available till Monday) or any other senior personnel to address my sincere request .
She refused to accommodate a simple request of ours - finding a non-smoking room, as I had young kids accompanying me and I thought it would be common sense for anyone to understand my need.
She incessantly argued with no avail for nearly an hour, literally living me with the feeling as if I had done some big crime and it was my fault to have booked such . Not only that, she actually ganged up with the other hotel reception personnel Ms. Marina and along with her was very abusive. I maintained my cool and was requesting her continuously and it was a very bad humiliating experience in front of my family, which I really don’t feel I deserve.
Disappointed I had to return home with no avail and will have to drive them back in the morning tomorrow.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express in Sycamore! Our hotel is only 5 minutes from Northern Illinois University and 10 minutes from the Convocation Center. We offer 69 freshly renovated rooms, two of which have 3 queen beds! These rooms are popular with families. All of our suites offer a microwave and refrigerator making them perfect for extended stays. Hauser Ross and Kishwaukee Community Hospital are within one mile of the hotel. We are a short distance from Monsanto, 3M, Target Distribution Center and Engineered Storage Products. We are an hour and 19 minutes from Midway Airport and 1 hour from O'Hare Airport. We are close enough to Chicago for a day trip to the city but far enough away for you to enjoy DeKalb and Sycamore's small town charm.Come try our hot Smart Start Breakfast Bar! Whether you are visiting a family member at N.I.U or preparing for a meeting, you will leave the Holiday Inn Express in Sycamore feeling ready, refreshed and relaxed. ... more less
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- Also Known As:
- Holiday Inn Express Sycamore Dekalb Hotel Sycamore
- Holiday Inn Sycamore
- Sycamore Holiday Inn