We thought we were getting a known brand with this chain hotel, but it felt like it had been forgotten in 1950. Extremely dated décor and fittings with stained carpets and dingy rooms.
We had to ask to move after the first night after not sleeping at all, due to the noise from adjoining rooms and an extremely busy A-road. The first receptionist said we couldn't move, but a second arranged it with a smile. The second room was admittedly much quieter being at the rear of the hotel, but it smelt extremely damp, due I think to the fact that the bathroom flooded every time you had a shower (splashback from the shower onto the wall behind the taps, then onto the floor causing a large puddle. At least the bathroom wasn't visibly mouldy, just very small and with a hairdryer probably not manufactured since 1949.
I had to ask to change the pillows due to them smelling musty, which housekeeping want very happy about, so much for customer service.
The breakfast was ok, though not with much choice for a vegetarian, plus it was marred by the frantic rushing around by staff setting up for lunch - please do that once the breakfast guests have cleared, it makes us feel like we are in the way! One member of staff was very attentive remembering my drink and toast choice from one day to another, plus she put marmite (requested on day 2) on my table each subsequent day. My partner had to request room service due to breakfast due starting too late for him to attend, he was glad of the opportunity of this (since breakfast had been paid for) however being diabetic he could only eat the yoghurt, all other items being extremely sugary - why not offer a choice of cereal, a piece of fruit and a bread roll instead of the current croissant and three cakes.
The bar was a pleasant enough space to sit in, though drinks were rather expensive.
Its more of a meeting room and dinner dance/events venue rather than a hotel. Would not recommend it other than for one nights stay. The hotel was also extremely pricey, which we thought was a clue to its quality, how wrong we were.
- Official Description (provided by the hotel):
- The Best Western Calcot Hotel is the perfect location for business or leisure in Reading and the surrounding Thames Valley area. Ideally located less than a mile from Junction 12 of the M4 motorway, on the A4 leading into Reading. Reading town centre is within 3 miles and access to the town centre is probably one of the least congested routes available. Very easy and quick to find and most importantly for a Reading hotel...an onsite FREE, floodlit car park for over 150 vehicles! ... more less
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- Also Known As:
- Best Western Reading
- Reading Best Western