We have stayed at this hotel several times because it is convenient when visiting family. Up to now we have always experienced very good customer service with reception but not on this occasion.
When we arrived I initially thought the reception area was without staff but waited for someone to come. Then I heard someone asking me if I wanted something and eventually saw a member of staff in the back area of reception but decided to wait until she did us the courtesy of coming forward to the front. No smile, welcome or eye contact and on each occasion we met this member of staff it was the same. Not what we expected at all!!
The room was comfortable and we had a good night's sleep but just a shame on this occasion that customer service was definitely lacking.
- Official Description (provided by the hotel):
- The Best Western Calcot Hotel is the perfect location for business or leisure in Reading and the surrounding Thames Valley area. Ideally located less than a mile from Junction 12 of the M4 motorway, on the A4 leading into Reading. Reading town centre is within 3 miles and access to the town centre is probably one of the least congested routes available. Very easy and quick to find and most importantly for a Reading hotel...an onsite FREE, floodlit car park for over 150 vehicles! ... more less
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- Also Known As:
- Best Western Reading
- Reading Best Western